Sneyd's Wonderfeeds Ltd Anmeldelser 

Great really easy to order and delivery great

I've used Sneyds wonderdog for many years and usually buy in bulk for my working dogs. The cost of the food has gone up the last three times I've purchased a supply. The last bulk order I received was totally different from the food I'd had before, there was a lot of dust and sold lumps of something in the bags. The dogs have eaten it but all five have now taken to eating grass all the time. I contacted Sneyds who said they would look into it, I've heard nothing back. For what I paid the standard of the food was very poor. I'm now looking to change to a different supplier.

High quality products with 1st class customer service. I keep several breeds and there are foods to suit them all.

Well this is the second order on the trot with delivery issues. This order was placed 14th June and they said they were waiting for ingredients and it would be delivered midwk. Well after no word or email, as promised by Ryan, I contacted them today, 21st June. I was told it will be middle of next wk before they receive the items needed, and I said I had already had to buy some food from a shop they supply, which shouldnt be happening. So im expected to wait 12 days whilst theyve had the money for the order, why dont they tell you before accepting the order that theres a delay in production? I have today asked them to change my order to something similar, for urgent delivery. Told me they would but ive heard nothing, with no tracking number or when its coming. This shouldnt be happening and im wondering if its down to Hannah leaving and the ordering of stock is failing? I didnt want to write this review but if the service is failing, what else can you do?

As per your reply, I have had NO emails until I questioned where my order was today since last wk, as for your website, I never bother with it, so how am I supposed to see it.
If this is your attitude when you get criticism and I have held back as I couldve posted this after the last failed order when I waited a wk, May I suggest you re employ Hannah, as the system never failed when she was in the chair.
Well its quite clear that the Owner/MD doesnt like the criticism as he started emailing off here late last night, and after he promised to send 4 replacements out urgently to replace my existing order, he hasnt done and so now I have to go and buy the dog food as he also refunded my order in full after I questioned him about the replacements he promised. I told him if he couldnt then to refund and I would go take my business elsewhere, bare in mind this is a order for over £100 every 4 to 5wks, it used to be more but we lost our big gurl recently. see emails below from him.
Sneyd's Wonderfeeds
Fri, Jun 21, 3:04 PM (16 hours ago)
I understand this, we have put messages on the website plus on any email confirmation on the orders so people are aware, shall i send just 1 bag or swap all 4?

Bryan Thomas Dunn
Fri, Jun 21, 3:08 PM (16 hours ago)
to Sneyd's

I was awaiting an email but heard nothing thats why I came back to you? Just swap all four please.
Thanks.

These are the words from the MD on email. If this is what hes like over one order hes not going to have a business long pushing custom away.

Took a week to get my dog food this time, normally takes a couple of days even had to ring up & chase the order!

I still do not have my order and they are not responding to emails. I am going away so will have to cancel my order.

Wonder dog food
The dog food is always enjoyed by my dogs, the price is responsible, the service is excellent, usually I receive my order next day if I order before 12.00 otherwise it's 2 days.

Order and it arrives next day without having to worry depending what time you order in the day.

Have used this company for 5 years since the breeder introduced me to this company.

Really happy my dogs enjoy and their coat’s are really good.

Still haven’t received delivery so had to purchase another brand

Ordering was easy , parcel arrived on time and communication was good

Great product and great service

prompt delivery, necessary because I was looking after a friend's dog and ran out early : both dogs benefit from this formulation in terms of gut function - other foods give diarrhoea and bad smells.

Extremely helpful and knowledgeable staff who have helped prescribe a hypoallergenic food for our dog. We how have a very happy and healthy young labrador.

My dog loves it and is very healthy with a beautiful coat

Great value quality dog food.
Packages well wrapped and delivered promptly , with regular updates.

Very speedy and efficient service, great customer service and my dog loves the food 😊

Paid for subscription purchase a week ago. £6.99 for 1-2 working days' delivery. Still not arrived a week later and courier doesn't even have the package yet. No word from Sneyd's about the delay - just an email a week later asking for feedback. This happens once in every 2-3 times I order. Going to cancel the subscription

For me the name wonderdog is very apt. Fed on this food from a puppy my spaniel is full of energy, running everywhere, enjoying life. When in public areas other owners stop and have regularly stated, "I wish my dog was like yours". I usually find that they are feeding the animal expensive "vet approved" foods and the dog is lethargic. One lady saw me months later and having changed supplier had a "new" dog.
Brilliant product and an easy company to deal with.