Wolt Anmeldelser 

Η χειρότερη!!!! .. Δεν έρχονται ποτε στην ώρα τους ,το φαγητό παντα έρχεται παγωμένο! ΠΟΤΕ δεν γράφω καλη κριτική σε κανέναν ομως αυτή εφαρμογή το αξίζει!!

I ordered food, two hours later after fighting with the customer service 2 hours I managed to get a refund.
Horrible customer service from Pinelopi, the shift supervisor

I ordered 40 items and received 27 and they refunded me a fraction of the cost
Dire service that I wasted hours trying to fix. I was v ill and could not get out due to my disability and they didn't care.
Do not use!!!

Awful delivery experience.

1. Driver-courier couldn't find me and left my groceries in the middle of the road in the HEAT with eggs ups and down.
Obviously, they came broken .
Then, I saw him and I asked for help to bring it to my door as I have health issues so he IGNORED me and LEFT. I felt crying!
All delvery-address guidelines are CLEARLY written on my Wolt account so there is NO excuse to find the location.
Couriers are NOT professional-well trained and some of them are rude.
So, we pay a LONG delivery fee, 3€ for nothing!!
2. Quality issues with food.

I am a CHAMPION level customer and I am subscribed to Wolt+.Even like this, if you have any issue, Wolt customer service doesn't help after WASTING our time on the chat,explaining the issues!
So, after a stressful experience with the courier, calling you with bad manners, making noise with the motorbike in the middle of the night to ask you to come out...and take your groceries.
Well, customers PAY a NOT cheap fee for long distance courier service to RECEIVE groceries at their door right?
So, what kind of service is it??
It is NOT respectful for customers.

Avoid WOLT. FIND another service who really RESPECT customers!

Deception by Support Agent 'Elene B' — receipt # 1789321712700

I am writing this to demand immediate disciplinary action against support agent Elene B for intentional customer deception, negligence, and severe breach of Wolt’s professional conduct.My order was falsely marked as "Delivered" by the courier, but the food never arrived. When I reached out to chat support, agent Elene B claimed she was contacting the driver and told me to wait. However, she provided absolutely no updates while intentionally wasting my time.When I confronted her about the delay, she completely flipped the narrative, gaslighted me by demanding a "respectful attitude," and then out of nowhere casually asked if I wanted a refund or redelivery.This proves that Elene B was lying from the very beginning. She had absolutely no intention of helping me or investigating the missing food. She used stalling tactics and false statements to avoid doing her job.This is not a simple miscommunication; this is intentional customer fraud and a total failure of Wolt's support quality. I demand a formal internal investigation into Elene B and the courier by Wolt Cyprus Management. I expect a personal written response from a supervisor regarding the disciplinary measures taken, not a generic macro reply.

If you like to have the burden of proof for lost packages, then use WOLT in Cyprus. After I had exhausted all possible angles of proving to WOLT in Cyprus that the delivery of my printer was indeed not done to my door, by providing picture of how my door looked like, how my house looked like, sending the google maps link, and in addition running around the block to see where these incompetent people have dropped off my printer, they insisted for 1.5 hours that it had been delivered. Finally, when their "partner" finally recovered the package from god know what, he had the audacity to claim that he delivered it to the right address and that there are two addresses with the same street name and number. Not very likely as all the other delivery companies including Foody, IKEA, METRO didnt have any issues finding our house. The support at WOLT is so inefficient. Standard excuses. And on top of all, after 1 hour of explaining, they suddenly changed individual in the chat so I had to explain all again. A comedy if it wasnt so extremely stupid. I asked to be reimbursed for the delivery cost as I spent 20 minutes on the street trying to find the package. The anser was no. So I decided to never use them again and deleted the account. I got a message it will take 30 days before it is deleted.... ha ha ha. What a company.

the worst company to cooperate with!!! they said they wanted 25 % commision and at the end they give us the 25 % and they keep 75% for themselves!!!!! i still cry for my money that they stole from me!!! run run away from them!!!!

Uncompromising level of service.
After 70+ orders, WOLT has proven a higher level of service and reability.
In most cases, there was no problem, but in the very few cases I needed to solve an issue, the service was super quick and with a very positive approach.
Unlike many other service providers that waving off any claims, WOLT is really outstanding!
Good work guys!!

worst experience of my life regarding delivery

I had an awful experience with an order from a restaurant where they sent me an ice cream that came in what looked like a re-used container. I asked for a refund for this specific item, however, Wolt sided with the restaurant. Wasted 30 min of my life talking to an agent for no reason.

Thieves
Thieves

Horrible delivery!!! We struggled with the website for like 40 minutes because we couldnt make an account, they couldnt find our adress etc. Never using this delivery service ever again!

The worse delivery company ever!!! They called me to cancel my order because of a tech problem and order again! I did it and I’m still waiting for my food after 1h waiting!!!!!

Check your bank statements closely if you used Wolt+!

I registered for a 3-month free trial (€0.00) in January 2026. Despite the campaign being active and showing €0.00, Wolt’s payment system silently extracted €3.99 from my corporate card every single month. Even worse, after I officially cancelled the subscription, they bypassed my cancellation settings and kept debiting my card in April and May 2026. Totaling €19.95 in unauthorized charges.
When confronted, their customer support acknowledged an internal database glitch involving their payment gateway recycling an old Adyen token reference (F4HHW5MQ3QKLWFG3). However, they formally refused to issue a manual refund, blatantly violating consumer law and telling me to handle it with my bank instead.
I have officially filed a complaint with the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή) and initiated a fraud chargeback with my financial provider.
Unfair commercial practices, absolute bad faith, and a broken billing system. Avoid them or check your statements daily.

They delievered on wrong adress and they refused to backup money
Worst!!!!!!!!

Their system is not registering the comments for allergy requests and the food arrives wrong. Then their support claims that it’s your fault and refuses to make it good. Very bad service.

Their level of service declined sharply. They are now essentially at the point where they don't respond to messages on chat—the ONLY means of support, in hopes that you give up. Disgusting.

Wolt suddenly stopped allowing me to make use of offers.
When I asked them why they said I had used an offer which was not for me.
If their system has problem and sent me an offer bu mistake on my account it is their fault and not mine. I finf unprofessional that their personell wheb i raised the issue they said they cannot do anything so i deleted their app and will not use again.

Customer support is plain bad. Experienced missing items in 2 of the last 3 orders. Minimal effort to rectify. Other apps like foody seem more reliable

Απαράδεκτοι . Κ οι διανομείς που τους πέφτουν κάτω οι σακούλες κ τα βάζουν πάλι μέσα όπως όπως. Κ στο customer service δίνουν κάποιες τυποποιημένες απαντήσεις χωρίς καν να ελέγξουν το πρόβλημα. Δεν υπάρχει κανένας σεβασμός προς τον πελάτη . Ούτε γενικά η εφαρμογή έχει τα καλύτερα καταστήματα. Σχεδόν πάντα προκύπτει κάποιο πρόβλημα