If could give 0 stars, I would. Terrible company. Returns are dreadful - they charge you nearly as much as the binder itself to return it, with an extra hidden charge just for the 'priviledge'. Seriou... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
AVOID! I ordered a number of binders for my son. The returns policy is not clear and I was told that I could only exchange 2 of the 3 (at significant cost) because thé returned binders would need t... Vis mer
They have a banner advertising 30 day returns or exchanges and free shipping, but they charge HEFTY fees to either return or exchange their products. The AGIL chest binder with front zip is WAY... Vis mer
So I ordered an M, swimming tank top, which based off the measurements should be the perfect size, but no, the tank top part is bordering on small but the binder itself is too loose, I have to alter... Vis mer
1,7
Dårlig
42 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This product is ridiculous
This product is ridiculous. It only fits small breasted individual. The side length is VERY short. Think the smallest "sports bra" a small chested person could get away with.
Waste of money.
30. september 2024
Anmeldelse skrevet uten oppfordring
Beware huge exchange/returns fees & terrible customer service
The binders are lovely, but the company and customer service is unfortunately awful and predatory.
They charge £19 to just exchange if your size is wrong, and £10 per item just to return (and charge £6 return shipping, though they don’t actually pay for it anyway?) - both of which are illegal distance selling practices in the UK, and flag as unfair trading. Their 30-day-money-back-guarantee is a complete lie - you’ll only get just over half your money back.
Email responses take around 3 days, and the responses read like AI - repetitive and rarely actually acknowledging anything you say, no sincerity, empathy, or helpfulness. I gave up communicating with them and made a claim/dispute through paypal instead as I was just going around in circles trying to communicate with this company and didn’t feel like I was communicating with an actual human being.
They say they have a UK warehouse, but won’t give out the address - they force you to post returns abroad, costing you even more money, even though they also charge you for return shipping.
Basically, if you’re lucky enough to get the right sizes first time, you’ll probably be fine as the products themselves are really nice and seem well made and comfortable. But the sizing is a bit off and their size guide and recommender are not consistent with each other, so if you don’t fit firmly within a specific size bracket, you’re running a risk.
If you have any sizing issues, you’re basically screwed, which is a huge shame really because I would have been a regular customer if their customer service wasn’t literally the worst I’ve ever experienced and bordering on being a returns scam.
26. august 2024
Anmeldelse skrevet uten oppfordring
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