Support is first rate. Respond within a day when an email and with very helpful suggestions. With phone calls get through quickly and to people that are very knowledgeable, can walk you through proble... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Haven’t fitted them yet but they were quickly despatch and well packed. We have a Wiser system and very pleased with it so there should be no reason why these controls are not the same high quality.
Setup ok but constant wifi disconnection. Impossible to manage and once it disconnects it has a mind of its own. Also, I leave my home empty - I don’t need frost protection - why is this the lowest... Vis mer
Selskapet har svart
After days of trying to resolve wifi connection problems with my Wiser Hub R I contacted Wiser technical department where I was put in touch with Mike. He was excellent in every way and got me bac... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We provide beautifully simple smart heating control systems that make it easy for you to control the heating in your home.
Kontaktopplysninger
Storbritannia
- wiser.draytoncontrols.co.uk
3,9
Bra
429 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 89 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Just an unreliable system works ok for…
Just an unreliable system works ok for weeks then just decides not to connect. All down to the connectivity issue with app which seems to have a mind of its own. Frustrating 😡
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi, we’re really sorry to hear you had a frustrating experience with your system.
Our customer support team is always happy to help with any situation, please reach out at 0333 6000 622 Monday to Friday 8am - 6pm, and we’ll do our best to help resolve the issues you’ve encountered.
We’re here to make things as easy as possible whenever support is needed.
So unnecessarily over complicated
So unnecessarily over complicated. Nothing ever sticks to the times ive set up on the schedule. I’d stick with the ones that work.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Linton, we’re really sorry to hear you had a frustrating experience with your system.
Our customer support team is always happy to help with any situation, please reach out at 0333 6000 622 Monday to Friday 8am - 6pm, and we’ll do our best to help resolve the issues you’ve encountered.
We’re here to make things as easy as possible whenever support is needed.
Poor Hub connection on too regular a…
Poor Hub connection on too regular a basis. Very flaky operation via the Wiser app. probably due to poor hub Wi-Fi design. Home Wi-Wfi is super Fast and rugged throughout the home. Definate and without doubt poor design within the hub. Definate also THE worst electronic device I have ever purchased and after just over a year I'm for ripping it out and throwing in the recyle bin.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi William, we’re sorry to hear that you’ve been experiencing issues with your Hub connection. We understand how frustrating this can be.
Before you decide to remove the system entirely, we would really appreciate the opportunity to investigate this further and try to resolve the problem for you. Our customer service team is best placed to support you and can run through a few checks to identify what’s causing the connection issues. Please get in touch at 0333 6000 622 Monday to Friday 8am - 6pm so we can assist you directly.
Clueless staff & terrible operating systems
Worst system I’ve ever had to deal with. The company is just as useless as their heating system
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi, we’re really sorry to hear that you’ve had such a frustrating experience with our system.
We’d like to look into what happened so we can help resolve the issue as quickly as possible. If you’re able to, please get in touch with our support team at 0333 6000 622 Monday to Friday 8am - 6pm so we can assist you directly.
Out of date
This app and controls haven't changed for years. They have a very antiquated product now. Time for the bin. So many better ones available now at a fraction of the price
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Paul, Thanks for your feedback. We’ve recently updated our app with a refreshed design and improved performance, and we’re continuing to add new features. If you’re still having issues, our support team would be happy to help. You can reach them on 0333 6000 622. Lines are open Monday to Thursday, 8am – 4.30pm, and Friday, 8am – 3.30pm. I assure you, they will be happy to help.
Don’t buy their thermostat kit
Don’t buy their thermostat kit. I recently bought one and spent countless hours trying to figure and setting up the wifi and each time it failed. I did some investigating and this appears to be a very common issue with this brand. Customer support will only give you generic IT wifi troubleshooting support, and will often “request a callback” just for them to email back to you with chatgpt answers. If you’re having issues like I did today don’t bother emailing or calling them. You’re honestly better off just returning the kit where you have bought it from as it e-waste junk. The installer who fitted the thermostat even reached out for help and they also didn’t help him. After the installer left I spent 6 hours trying to make it work and reached out to Drayton for help. My interaction ticket id: 260316. On the 4th call with them they was honest and told me that they’re not able to help as Ive just bought it and they have little to none information on their end and with all the screenshots I provided it looks like I was sold a faulty product. My advice is to check the reviews before to avoid this exact same mistake so your not out of pocket when calling a professional installer and left without no heating and time loss.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Awias, thank you for sharing your feedback. We're really sorry to hear about the difficulties you faced while setting up your kit.
We’ve reviewed your case, and our team did work through several troubleshooting steps with you. As the product was newly purchased and still under warranty, we recommended returning it to the retailer so they could provide a replacement as quickly as possible. This is standard practice whenever a product may be faulty.
We haven’t closed your case and are still here to help. If you experience any issues with the replacement kit or would like further support with the setup, please don’t hesitate to reach out. Kindest Regards.
Too complicated and reliance on WiFi makes it ridiculously unreliable
Would never use a complicated heating system which relies on WiFi ever again. My system disconnected the hub from WiFi for no reason and we couldnt get it reconnected. Was told to factory reset which lost all automation and we couldnt get it reconnected. Had to pay a boiler engineer to remove the system and go back to the old way with manual radiator valves. Would never use something which relies on WiFi to work ever again.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Tracey, thank you for sharing your feedback. We’re really sorry to hear you had a frustrating experience with your system, that’s never what we want for our customers.
Our customer support team is always happy to help with any situation, big or small, and can provide guidance to get everything back up and running smoothly. We’re here to make things as easy as possible whenever support is needed.
Thanks again for taking the time to leave your review
Complicated & doesn’t work properly
What a load of hard work I.T. rubbish that crashes and doesn’t work properly. Something as simple as turning the heating on has been made complicated by I.T. Wallies, avoid.
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Martin, thank you for sharing your feedback. We’re sorry to hear you’ve found the system complicated and experienced crashes. This is not the experience we want for our customers. Our goal is to make your heating simple and reliable.
Please reach out to our support team at 0333 6000 622 Monday to Friday 8am - 6pm, and we’ll do our best to help resolve the issues you’ve encountered.
I have been calling a lot
I have been calling a lot. The problem was determined to be a bad radiator thermostat. Then I provided a lot of additional information, which the agent Elie asked for. In the end, they said that the radiator thermostat was too old and we could not replace it. Although, as the advertisement says, Wiser radiator thermostats last 10-15 years. So why they ask to send photos and all other information, if they know that they change radiator thermostats, only that they have only been used a little? I felt that there was some kind of game with me and this left me with a very unpleasant impression of Wiser customer service.
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Vanda, Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced. Our intention in requesting photos and information is to ensure we fully understand the issue and explore all possible solutions, but we understand this process can feel frustrating.
While our products are designed for long-term reliability, factors such as age and usage can affect performance. We’ll review our communication to make this clearer and improve the experience for our customers.
We apologise again for the issued you faced.
I'm having problems connecting to my…
I'm having problems connecting to my hub after having a new Internet contract and emailed 3 times now received a reply once and got no reply again .stick to old fashioned way less hassle .
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Oliver, We’re sorry for the delay in replying to your emails and for the inconvenience this has caused. For immediate assistance, please contact our technical support team, who will be able to talk you through the best options for your situation.
You can reach them on 0333 6000 622. Lines are open Monday to Thursday, 8am – 4.30pm, and Friday, 8am – 3.30pm. I assure you, they will be happy to help.
If -5 was an option this would be an…
If -5 was an option this would be an accurate reflection. Wiser make fraudulent claims and have poor service. In order for system to work additional costs not explained when purchasing the system are required
Regret using this fraudulent system
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Saul, We’re sorry to hear you feel this way. Wiser is committed to transparency, and we do not make fraudulent claims. Some installations may require additional components depending on the setup, and we aim to make this clear in our product information. If you are having any further issues, please contact our technical support team, who will be able to talk you through the best options for your situation. The number is 0333 6000 622 and lines are open Monday to Thursday 8am - 4.30pm and 8am - 3.30pm on Friday.
Mike was excellent explaining how to…
Mike was excellent explaining how to correct a problem i was experiencing, solved it first time in less than ten minutes, I had spent all morning attempting to correct the problem, many thanks Mike, I hope to never have to contact yourselves again but with my ineptitude I fear I may have to.
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Great to hear from you, Barry. Thank you for the positive review regarding our customer service team, especially Mike. We truly value it
Hub and thermostatic radiator valves…
Hub and thermostatic radiator valves stopped working and need manually reinstalling and the heating switched on to get heat. I’ve tried trouble shooting and sent multiple emails for help because this impacts heating my children’s bedrooms but I keep getting what appears to be a computer generated response and no progress. Very frustrating and poor service! With the temperature now dropping I’ll have to replace with a more reliable system and better service product if this can’t be resolved quickly.
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hello, I'm sorry to hear the hub and radiator thermostats stopped working for you. If you give our technical support team a call, they will be able to support you and talk through the best options for your situation. The number is 0333 6000 622 and lines are open Monday to Thursday 8am - 4.30pm and 8am - 3.30pm on Friday.
Great help sorted everything very…
Great help sorted everything very quickly would certainly recommend
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Thank you for the positive feedback regarding our support team, we appreciate it!
Tech support not quick enough, returned for refund
Bought this but had to return it because the WiFi thermostats wouldn't connect to the hub (even though they were just 30cm away) and when I raised a support query they were too slow to respond, initially giving me the instructions to do a reset on the hub and the thermostats which I had already told them I had done (so maybe they didn't actually read what I'd said). Anyway, after confirming that I'd done this I'd have hoped someone would respond quickly. When the hub and thermostats do not communicate there is no way to control the heating - I hadn't removed my wired thermostat (luckily) so by pressing the heating 'boost' button I was able to get 2hours at a time but couldn't leave it overnight as I'd have no heating when I woke up so was having to disconnect and put back the honeywell programmer overnight.
1. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Trevor, I'm sorry to hear about the issues you've faced with the connection to the hub. If you are still having trouble please call our technical support team, who will be able to talk you through the best options for your situation. The number is 0333 6000 622 and lines are open Monday to Thursday 8am - 4.30pm and 8am - 3.30pm on Friday. I assure you they will be happy to help
Its scam
Its scam, do not subscribe, I am charges additional 50 dollars without consent, I contact them and they said its non refundable, DO NOT SUBSCRIBE
3. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Parachinar, we’d like to clarify that Wiser does not offer any subscription service and we never charge recurring fees. Our products are one-time purchases only. If you are concerned, please contact our customer service team who will be happy to investigate this for you. The number is 0333 6000 622 and lines are open Monday to Thursday 8am - 4.30pm and 8am - 3.30pm on Friday.
Worst apps in thermostat market
Worst apps in thermostat market. I just try to set up kit 3, always failure at WiFi set up
29. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi, I'm sorry to hear you've had trouble with our app. Our customer service will be happy to talk you through resolving the issues you are facing. The number is 0333 6000 622 and lines are open Monday to Thursday 8am - 4.30pm and 8am - 3.30pm on Friday.
Hard to set up even for existing customers
This product is hard to set up but once installed brilliant product with no help from technical just don’t bother contacting them
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Iain, I'm sorry to hear about the issues you've faced when trying to connect the new Wiser 2nd Generation hub. If you are still having trouble please call our technical support team, who will be able to talk you through the best options for your situation. The number is 0333 6000 622 and lines are open Monday to Thursday 8am - 4.30pm and 8am - 3.30pm on Friday. I assure you they will be happy to help.
If You value a quality. Don't bother with Drayton Wiser. Waste of time.
I have very bad experience with Wiser Kit 1 and two putrchased at City Plumbing. Both installed and separatec customers adn both not connecting between the hub and app. Spent most of my two days trying to connect them and speaking with Drayton custommer service. Three different custommer service advisors and one conversation unfinished because it was close to 5pm and lady wanted to go home.
I have returend one of Kit 2, to collect, from the shop, another one with "newer" serial umber, that suppose to work. I have agreed next day installation with my customer to find out that the kit i just bought and installed do not work also. The thermostat does not want to connect to the humb itself. Instalation removed and kit 2 returned to the supplier.
I have to return all of the kits now. The question is, who is going to pay for my wasted time?
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Good value for money and support
Good value for money. Phone call support. Works perfectly. Seem honest.
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Great to hear, thanks for your kind review.
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