Wiser  Anmeldelser 

Sort out any issues or queries I have same day, and look at the date of this issue I had due to no fault of Wiser Drayton or myself. Always polite and helpful, even with difficult customers like me!

I made a mistake and Ashley went the extra mile and sorted me out. Great fast service solving a problem I'd created for myself

My original Geo Trio IHD failed and whilst there were a few issues getting the old IHD removed from my account and then getting the new IHD connected to my account so that I could access the Insights+ Data, the Wiser Support team worked hard to resolve the issue and kept me informed every step of the way.

Awful products bought the controller in sept 2023 Wickes and additional trvs from Screwfix. Having set it up but used it sparingly as not all rads had trvs overwinter 23, there were a few glitches..here are some issues

Controller lights red occasionaly not sure why.
Recently when the system calls for heat the boiler doesn't fire, work around manually ask for hot water in controller, no response from support on this.
The batteries dont last very long - a few month max, rechargeablee not an option.
Ive had to return 2 trvs for replacements as the they stopped responding all together.
Notification from the app not working support unable to provide a fix.

Whats good - remote turn on hot water when returning from being away. Was it worth the money, not a chance. Drayton, if you read this feel free to buy this awful kit back from me, as i deemed it not fit for purpose.

Advice to others, look at other branded first, but consider if its worth the extension i'r just use legs and standard trv valve to control room temp

25th October 2025
update notification now working by deleting the whole system and starting again, but updates say thermostat # where # is a number not the name of the trv or even room

biggest issue is batterylife, this is not eco cause it eats batteries..even branded versions of alkaline AAs

Every time I am so grateful to be able to call and speak to a kind, patient, knowledgeable technician when things go wrong at bad moments! This was just before Christmas and Mike was lovely and very patient even though it was most likely user error! This is why I have stuck with the Wiser system over others so please keep it up!

This companies customer service is second to none. Helpful before choosing the correct product. Very pleased with the new thermostats. A small problem with the Away mode was addressed, and with their guidance, corrected., and problem solved. Very quick, courteous, patient, and efficient.
If only all companies could be more like this!

The technicians always doing all they could, to make sure your issues are resolved.

When you can speak with someone it’s so much quicker to get to the problem Was sort in less than 10 minutes unlike sending emails 0333 600 0622 there phone number.

I can’t understand why anyone would waste their money on this.

Recently moved into a home with Wiser thermostats installed on every radiator. So I have to manually connect around 15 radiators to a system. And they all require batteries. They refuse to connect - I have no control over whether they are on or off and have to sleep with the windows open as I can’t turn off the heating - this is so energy inefficient it is unreal. Why anyone would want this over complicated system which patently doesn’t work is beyond me. Don’t waste your money

Excellent customer service

I had to replace my Hubr after water damage. I needed advice on how to reconnect the TRVs and smart plugs and was very happy with the support I got Wiser Customer Support. This is how customer support should work, friendly and knowledgeable. Thank you Chloe

Excellent product and easy to fit. Had a few small issues but all resolved thanks to the support team via email. Would recommend it for heating system at home.

Excellent products & superb customer service. We bought a Drayton Central heating kit as it was the only one at the time that could have more than one Central Heating sytem control as well as a seperate Hot Water channel. We also has smart plugs which are great. One of teh smartn plugs recently stopped functioning and I e-mailed Drayton. They responded within 24 hours with instructions of how to reset the plug & now it works perfectly. Excellent!

Excellent assistance. Could not have been more helpful.
So good to actually speak to someone

Had an issue where Alexa wasn't talking to my replacement thermostat. Apparently my account needed deleting and setting up again
Really pleased it's now resolved, but would have preferred to be able to speak to someone rather than via email. It would have been resolved a lot quicker.

Rang Sophie when my wiser hub would not connect to the thermostat after a long power cut. She persisted with us and found a solution! result, happy customer
Excellent customer service, felt at ease and could complete her instructions

Marie understood my problem and instructions where easy to implement.

We have been using Wiser to control our heating and hot water system for around two years. Generally, it works well. A little post-installation effort is needed to ensure that default times and temperatures are appropriate, but then it's very good. The system's Hub was connected to our Sky broadband router by the installer and this has not caused any problems.

Last weekend we received a new router from Sky which was intended to solve some TV connection quality issues. The Sky router installation was easy, and it had the desired effect. The undesired effect was that the Wiser Hub was no longer connected to WiFi or the Internet.

The process of changing the Hub's connection to a new network is not simple. I have a degree in computer science and have spent an entire career in IT so it didn't worry me too much, but I know many people of my generation would have been freaked out by it. The process requires getting the Hub to create and connect to a new temporary network, and then in the end transfer the connection from that to the 'proper' network. If the documentation had not had some ambiguities and missing steps it would have been less stressful. As it was, had I not been able to contact Wiser tech support, I'm sure I would not yet have been able to get the system up and running again.

Which brings me to the reason for my 4* rating. The tech support was excellent. To get to an eventual solution it took three long calls to a call centre but all of the engineers involved handled the discontinuities well. I didn't have wait at all, listening to music, and all of the engineers were very good (knowledgeable, patient and helpful). I hope that Drayton/Wiser are never tempted to cut back on tech support, because that aspect of their business is what gives me the confidence to recommend Wiser to others.

Great service with easy instructions on how to set up my phone connection and a follow up email to make sure I had managed to do it.

My first battery change was made easy once I'd sought advice from Drayton Support. Clear advice, provided in good time. Batteries changed successfully!