Kinetic Anmeldelser 746

I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called to cancel my account just frustrated. I spoke to an amazing representative named Sandy. She was empathetic, understanding, and shockingly helpful! She brought down my bill beyond what I expected, scheduled a technician out next day to take care of my problems and looped in their manager to insure I would be taken care of.
Shorter story, I’m happy to say I’m still a Kinetic customer. Sandy should be an example for all their other customer service. representatives!

Windstream is an awful company. Don't use them or you will be sorry.

Overall great company, they need a better customer service program so I don’t have to wait hours to talk to a representative.

I pay monthly for a static IP. They continually change my IP, when I call in, they just give me a run around. I've spoken to 6 people today and still on the hold. Spectrum offers the same fiber service, cheaper. Time to switch. UPDATE. Been paying for a year a static IP. They said the modem they gave me isn't capable and I need to get a new one from them tomorrow. They where nice enough to wipe off 5 months of the payments out of the 18 I made and dealt with this. If you need a static IP for work, you should be warned. Maybe it gets fixed tomorrow.

2nd update. Called local number given. Kept going to main support. Basically told no clue, eventually got a lady who said they are now going to mail me a different modem that can handle a static ip setup. Still waiting today for the modem. No one has been consistent or given the same answer. If you need a static IP, make them check it first I guess. Will update again.

Had a great experience over the last 15 years while it was Windstream. Left for a month to try Starlink and came back. Ben, the technician from the Meadville, PA area split my signal for wireless cameras, then offered to help me set them up. He couldn't. So, he offered his phone number and told me if I had any trouble, he could come back and try again, or I may need a new modem. I couldn't get them to connect. Texted him the following day asking if I needed someone more experienced than me to connect them, of if this was the case in which I needed a new modem. He read the text, but never even responded. Called his number yesterday. Left a voice message. No response. I wasn't asking him to return' I was asking a simple question - when he OFFERED to help. Poor customer interaction. If he didn't want to assist, he should have never offered his number, then simply ghosted me. And, getting help through their phone system is frustrating and challenging. Most of the agents are off shore and the connection is so poor that it's hard to understand what they are saying because the signal is so broken. Disappointed is an understatement.

Internet went down for absolutely no reason. Tried to call to see what was up. Good luck speaking to a real person. Chat was not helpful. Have had their service for many years. Never had these problems in the past to get a response or resolution. Highly disappointed in how the issue was handled.

Our internet continues to go out 24-48 hours a week. Ironically enough, sbout the same time everyday. Usually get a message about noon saying they’re working to restore service. Estimated time is 6:00 pm. Then sometime within an hour or so it jumps, typically to 2:30 am. Then I wake up and check email, and like magic, restored at 2:20 am. Go to work, and off again before I get home. Absolute JOKE. Good luck speaking with anyone. I’ve had better communication with UNDERSTANDABLE individuals at Starlink over the past few days, than I have in 5+ years with Windstream. I never leave bad reviews, as I am too busy for this nonsense, but this company is hot garbage. Can’t wait to have Starlink hooked up next week, and this nightmare finally come to a slow torturous end.
*edit*
Just took a quick glance at the reviews. The bad reviews are all acknowledged with the same message from “Maggie”. Most of the good reviews sound suspiciously like bots. Absolute garbage company.

Me and my wife have had kinetic for a year, and we haven’t had many issues up until we planned to move, the support for kinetic is hot garbage and with all internet companies come issues so if you plan on talking to them for anything , your better off talking to a brick wall. Me and my wife have been without service for multiple days leading up to our shutoff date which was scheduled for the 15th and we haven’t had service since the 5th HOW THE HELL DOES THAT MAKE ANY SENSE, and we tried calling back and they told us due to THEIR own mistake that we would have to come out of pocket and open a new account. Pls choose any other company I’d choose spectrum and they suck but hey it’s better than kinetic considering spectrum wouldn’t cut my internet off 10 days before the schedule date and I’m still paying for it but hey go kinetic.

I love to give my opinion on Kinetic feedback.

They begged us to get kinetic. At my house the guy drilled into my mane power line in my house. He could of killed him self. And my folk house drilled through drain line and the water barrier that let water into basement. My 90 year old dad was fixing just yesterday.

The worst of all time. I just spent two weeks waiting to get “fiber” where they came out and turned OFF my internet and then figure out that they would have to put in a new line (duh). So I was without internet at all for 2 weeks even though I could have kept copper internet while they were installing fiber. But no… these people don’t have a median IQ.

Now I have the “amazing fiber”, but it still just goes out constantly, it’s not any faster, it was just a pain in the ass for no reason, just to get another piece of crap internet service. I live in the mountains so no other choice… but now there is another choice and I’m dropping windstream forever.

Good prices and good service of the actual product. Customer service is poorly trained and not fully aware of the products offered and process of payment.

Multiple Kinetic Internet trucks came out and plugged into our power line pole without a heads up while I was at work. They completely fried my outlets along with my router, PC, fridge, oven and any other appliance/electronics that was plugged into our outlets, worst part is, I'm not even a customer. I demand compensation as that is several thousands of dollars down the drain while I was just at work trying to survive and now I have to replace everything.

THIS IS ALSO THE 2ND TIME THEY'VE DONE THIS, I ALREADY REPLACED ALL MY APPLICANCES AND ELECTRONICS OUT OF POCKET THE FIRST TIME A FEW YEARS AGO.

For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill by $10 every six months to a year! Then Kinetic came along! Thank You! I was about to have to cancel my internet service all together because of Spectrums' unscrupulous business/pricing practices! I have been a customer with Kinetic for over a year now, I think, and the service has been great! Not just great but affordable too!!! Thanks again!

Internet service is great technician hooked it up bout 3 months ago said they would be out in a week to bury cable 3 months later I'm still waiting promise after promise no results they say I know how you feel lol wrong

Service always going down for days at a time. And everything i have is dependent on it. It's like being back in the 1800s.

I got dependable service from another provider. When I called Windstream to cancel my service, the rep refused to give his full name citing "company policy". So I'm going to the trouble of sending a letter certified mail return receipt with the receipt number in the body of the letter in case I need to sue them to stop billing.

Shoddy practices. Technically inept.

My experience was okay until the last year. Regular increases on my bill, promises of credits I never saw, random outages with no explanations, etc. I finally switched to Spectrum and when I called to cancel they prematurely cut my service 4 days before the disconnect date. After 7 phone calls, there was no resolution. They then charged my card without authorization before prorating the bill. When I called to question this, they promised a refund would take place after 3-5 days. I called one week after not seeing the charge reversed. The customer service rep hung up on me when I asked why I was told it was already handled. Who knows if I’ll ever see that money again. The whole experience has been a nightmare.

Windstream will rip you off. Was trying to cancel service since late January and just got it canceled. They have had the router for a little over a week now. Called customer service 3 times, finally got thur and talked to 2 customer service representatives that told me I owed $282 for December, January, February and March. Notice it starts with December. Talked to a 3rd customer service explained the cancelation and she turns to her supervisor and they say will credit February and March. So now I owe $214. Now, my Math says you didn't credit enough. Yes, we you owed for November, December and January WHAT????November wasn't mentioned. The service never worked we always got some credit and when we got credit the service went up per month. The customer service is off shore, you can't get the same story out of anyone on or off shore. The will give you credit then raise the bill, it's ridiculous. Good riddance Windstream. If you are a future customer, don't even think about doing business with them.

During the storm the church lost power and phones. AEP came and replaced the phone soon after the storm. We have been trying to get our phones back on, Kinetic said they would be out, and never has been there. We’ve been at the church and parsonage all day and no one would show. This is a detriment to our work/services.