Willerby Ltd Anmeldelser 

Jason was extremely professional polite and helpful, he sorted out our door issues with no fuss

Thanks to Kerry at the Willerby showground on saturday afternoon, in showing my customers the New Holland and Boston lodges.

Both Mark and Lee - Willerby's engineers - have gone the extra mile to help our customers with a variety of jobs.
We have met Lee today, and Mark has always proven a fantastic customer service, and a true asset to Willerby!
We have got many lodges and caravans on our Landscove & Riviera Holiday Parks, simply due to the fantastic quality of their product and great after care service!

I have dealt with Willerby for many years now, and i only have positive things to say, Gemma Pudsey our Area Sales Manager is always available and is a real asset to Willerby, the team behind the scenes up in Hull again are always helpful and able to offer assistance when needed, great product even better staff. I highly recommend.

We have been a regular customer for some time now, and the service I receive from the Sales Administration Department is consistently outstanding. Kerry, Kirstie and Gemma are always friendly, professional and incredibly helpful. Nothing is ever too much trouble, and they make every interaction smooth and stress‑free.
Their communication is excellent, they’re quick to resolve queries, and they genuinely care about providing a great customer experience. It’s rare to find a team that combines efficiency with such a warm, personal touch.
I highly recommend them — a well‑deserved five‑star service

Have been dealing with the sales and administrative team at Willerby for many years now, I have always found them to be the most polite, helpful and pleasant people to speak to. I usually speak with either Kerry, Kirstie or Gemma each one is always 100% professional and friendly -

I ordered a new sofa for my caravan, and Garry, who delivered it, was great. Due to my age, I needed assistance in getting the sofa into the caravan, unpacking it, and putting it in place. Garry couldn't do enough. He was professional, friendly and did a great job. Thanks Garry

We have two companies that have dealt with Willerby Holiday Homes for years, they have always been accommodating and in particular our area manager Gemma Pudsey who is amazing. Gemma has been our rep for a number of years and along with the rest of the Willerby team has always been honest, hard working and flexible to our business needs. We have hundreds of customers that we have sold Willerby Holiday Homes to who are delighted with their purchase. If you're looking for a Holiday Home you need to seriously consider Willerby's products, they're one of the longest running manufacturers and will be celebrating 80 years in business this year.

We love our Willerby caravan this is the second one we had the Willerby are the best this one is 100% better than the last one we'll done Willerby keep up the good work 👏

I'm not sure the customer service representative I spoke to could be any more unhelpful than he obviously tried to be.
Won't discuss anything over the phone, can't give repair timescales and generally dismissive manner.
Do the company not realise that their product is a considered purchase and that buyers expect to be treated like valued customers

After recently purchasing a Lodge , I have to agree with the feedback I’ve read here, the after sales is shocking. Very quick to take your money but not rectify their poor workmanship.

Poor quality, poor workmanship, below average aftersales, expensive out lay for a new home, would not reccomend to anyone seeking Willerby. After sales shocking and unproffesional, all in all do not purchase a Willerby 😔

We bought a willerby Linwood through a UK based company and had it shipped to Spain, after less than a year our grey cladding on the outside has started turning red, it looks horrendous, dirty, and years old. I was told by the company we bought through that this is normal in the heat, obviously not happy with this so tried ringing willerby company who have said we can't do anything you need to speak with your distributor who are not prepared to cover us under warranty. We feel totally disappointed, upset and cheated

Willerby Gainsborough 2025 model. I have always been a advocate of Willerby caravans, but have now completely lost faith in them. Since I purchased my new caravan 2 month ago I have had one issue after another
Guttering bent
Patio door issues
Shower issues, water coming out on floor
2 leaks back of shower unit and underneath caravan
Arial problems
Workmenship, door handles scratched and kitchen , draws not fitting or chipped, handles chipped, door frame rattling , wonky or dinted switches
Extremely disappointed at quality control by Willerby and time to come out. Park can only do so much to help customers

Never answer emails, terrible company

I purchased a new 2024 spec Willerby Castleton, great van but the L shape seating was designed without comfort in mind, i have complained about it via my site but the return was STONEWALLED AS I HAVE READ MOST OTHER COMPLAINTS DONT GET SORTED, so we will go the legal way, if it creates bad publicity its their fault, not my wish however UK Companies dont seem to care anymore, so what future have they got.

God awful. Go elsewhere. A waste of tens of thousands of pounds. Clearly have an 'agreement' with Parkdean resorts, too. Doors that don't open without a great deal of effort, unfinished workmanship, leaking loos, shower curtain just thrown in and not put up, main door doesn't seal so a nice breeze comes in (especially welcome in the winter). The list is long & distinguished.
As I said, go somewhere else if you're buying.

Willerby are my favourite brand. I am shocked to see so many negative reviews, they obviously don't understand that its NOT Willerby's workmanship causing a problem, its the people that sited the unit that causes doors not to close or drop and a million other things. I know because I have a few including a Pinehurst and a New England and know the pitfalls. Instead of blaming Willerby, blame the site you are on and the siting teams they use!
Willerby are the best for style and comfort.

Very poor after sales. My Father has just bought a brand new adapted home but the bathroom and bedroom doors are jammed open and the front door doesn't close properly. They are unable to have the carer stay to look after my Stepmum as the doors don't close so no privacy. The site Manager has been in contact with Willerby regularly but has had no response. I was thinking of purchasing a park home myself but judging by this poor example I won't. My Father has had to bring my Stepmum home to be showered.