Wiggins Hair Anmeldelser 621

Wiggins hair company customer service is terrible. I purchased a wig and on the day I received it. I communicated to them that I was not happy with the color when I received a response. They asked for me to send them pictures of the lace of the packaging and I complied. I did not receive a response so after emailing several times, I finally received a reply and was asked for more pictures. I provided those pictures and now I’m being ghosted I would have exchange the wig for something more suitable, but they didn’t give me that opportunity. I even shared with them that if I don’t hear back from them, I would post a review about my experience. They still didn’t respond so I am letting you know that Wiggins hair companies customer service is awful and I would not purchase from them again and if they decide to make it right, I will also post that, but it has been almost a month that I’ve been communicating with them and if they were gonna allow me to return the wig, I’m sure that would’ve happened by now. I am very, very disappointed and upset because I have supported this company for many years. Apparently all they care about is getting your money, but not giving you the service you deserve.

Very unhappy with the way they’ve changed. In 2021, I spent $1500 on hair and was so happy at the time I thought I could rely on the quality being the same. I bought, a $500 raw virgin hair HD lace wig and it came with a Lagos hair line ( not on listing ), the hair smelled so full of chemicals and to this day after over a month and several washes still has that slight smell. Also no matter what I do to the hair: style with mouse, olaplex oil, straighten. It still frizzes IMMENSLY. I am very unhappy with this, for $500 I expected better.

I was going to make a review on TikTok but didn’t feel comfortable because I was so unhappy with my wig.

Wiggins Hair has been the best hair provider so far I have bought from and I tell you they are on point, from customer service to the quality of their hair. And this is my honest opinion, no collaboration or sponsor just the truth.

I have been wearing wigs for over 15 years and I’ve never had a wig that sheds like this wig. Just running my fingers through it hair comes out. I’ve conditioned it with the best and if you just shake your head it sheds all on my bathroom floor. I would never purchase another wig from them.

The wig arrived the exact time I was told it would. My hairdresser had so much fun installing it on me cause it’s so easy and soft and didn’t need any pre-bleaching or pre-plucking. Will definitely shop again💗

Great customer service and I love my purchase. I purchased a front hd lace. It was sent with gifts as well.

I am filing this complaint regarding deceptive and unethical business practices by this seller on TikTok Shop.

After purchasing a wig advertised as 18 inches, I left an honest review based on my experience. The seller then contacted me outside of the TikTok platform and offered me a free replacement product in exchange for deleting my review. I was persuaded to delete my honest review in good faith.

After I deleted the review, the seller sent a replacement wig claiming it was 18 inches. However, the wig measures approximately 14 inches and was packaged in an 18-inch labeled bag, which I believe is misleading. When I questioned the discrepancy, the seller blocked me.

I am not seeking a refund. My concern is the seller’s manipulation of customer reviews, deceptive product representation, and blocking communication after misleading conduct. I have screenshots of the off-platform messages offering compensation in exchange for deleting my review, as well as photos showing the actual wig length and packaging.

I am requesting that this business be investigated for deceptive practices and review manipulation.

I received a HORRIBLE unit that they offered to refund me a whooping $20 for. The wefts were totally visible and could be seen no matter how the hair was styled. I went back and forth with them for DAYS. do not but from these horrible people with their horrible wigs!!!

I love Wiggins company so much, I will continue to shop here all of there wigs a high quality long lasting & succeeded my expectations. So many different color choices& styled looks making getting ready so much easier 10/10 ❤️🏆👌
you are able to choose a higher density creating more volume I adore a full look . Cap sizes are provided what more can I ask for ❤️
I am also thankful for there customer service .

This is my first order from Wiggins. Shipping took a while but they were helpful along the way. The wig came pre curled, hair is soft, no issues at all

If I could give them zero stars I would. I saw someone make a similar review and my only regret is not seeing it before I sent this company my money. They stated the wig was sent, delivered and received according to THEIR courier, but nothing was delivered to me. It’s been over a month of back and forth and them pretending to look into the issue, until I asked for a refund and miraculously an update appeared. The update? They can’t do anything. Please try any other wig company before you try Wiggins. Your money will be gone and you will be wigless.

This company is a fraud and a scam. They delivered my package to the wrong address and then denied responsibility and lied to Paypal stating everything was delivered to me and my claims were false. I have photo proof of the delivery to the wrong address, a signed letter from FedEx, and multiple emails from Wiggins confirming I didn't receive this package. I asked for a full refund for the issues and instead was denied and told I could only get a $200 refund. I paid $560 for 2 products and didn't receive anything. I do not want a reship or exchange. Give me my money back. All charges will be disputed and I will continue to report this scam and fraud until the issue is resolved.

I ordered from Wiggins twice. Save your money. I’ve always idolized Wiggins hair based on the online photos and partnered reviews on YouTube. The hair is amazing out the box with first day install. After a week, this hair began to shed. Embarrassingly, I had hair everywhere on a daily bases not only from the frontal but the cap. The hair quality also deteriorated after the 2nd wash. It became stiff and very thin. SAVE YOUR MONEY. You will be highly disappointed.

1. Order#600334269
2. Order #600349334
I can attach videos of the hair around the time of my orders as well.

Update: customer service told me the HD units no longer arrive pre-bleached. They should inform customers of this.

The hair I received did not have bleached knots as advertised and contained an excessive number of short hairs at the top, which negatively affected the overall appearance.

While the hair does feel thick and the curls added are well done, these positives do not outweigh the quality concerns.

I am currently in the process of returning the item, as it does not meet the standard or description I expected. An update will be provided once the return process is complete.

I got the boba curls wand wig 24” and it’s so beautiful. The hd lace makes it looks natural and I love the curls. 10/10

I am writing this review to warn future customers and to document an experience that has been unacceptable, unprofessional, and frankly insulting.

📦 What Happened (Facts Only):

I placed an order with Wiggins Hair and the package was shipped via FedEx.
FedEx later confirmed the package was LOST IN TRANSIT — not delayed, not misdelivered, lost.

This was not my error.
This was not an address issue.
This was not a refusal or missed delivery.

The item was never delivered.

⸻

❌ Wiggins Hair’s Response:

Despite FedEx confirming the loss, Wiggins Hair:
• Refused to issue a refund
• Refused to take responsibility as the seller
• Attempted to hide behind their “custom order” policy
• Tried to shift the financial burden onto me, the customer

They suggested I:
• Pay for additional shipping
• Accept a replacement on their terms
• Or simply absorb the loss myself

Let me be very clear:
👉 A “custom order” policy does NOT override consumer law or basic business responsibility.
If you take payment for goods, you are responsible for delivering them.

⸻

💳 Payment Limbo & Financial Stress:

To make matters worse, the charge remained in limbo through Klarna, causing:
• Conflicting account information
• Ongoing stress
• Time wasted coordinating between FedEx, Klarna, and Wiggins Hair

Instead of helping resolve the issue, Wiggins Hair:
• Deflected responsibility
• Gave scripted responses
• Offered no real solution
• Showed zero urgency or accountability

⸻

🚩 Red Flags Customers Should Know:
• They ship from overseas locations, despite implying U.S. fulfillment
• Tracking and shipping transparency is poor
• Customer service is polite on the surface but non-resolving
• Once something goes wrong, you are on your own

⸻

🧠 The Principle That Matters:

I did not receive the product.
FedEx confirmed the loss.
Keeping payment for goods never delivered is indefensible.

Any legitimate business understands this.
Wiggins Hair does not.

⸻

⚠️ Final Warning:

If everything goes perfectly, you might be fine.
But if anything goes wrong — shipping delay, loss, carrier issue — expect resistance, deflection, and excuses instead of resolution.

I would strongly recommend:
• Choosing a company with clear U.S. accountability
• Avoiding sellers who refuse refunds for lost shipments
• Reading reviews carefully before ordering

I will never do business with Wiggins Hair again.

⸻

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Wiggins Hair customer service review
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Customer service is exceptional. Communication between customers is what makes a business successful.It didn’t stop there, shipping was fast and the hair is soft and beautiful. It’s a win

Wiggins Hair so far has been the best quality wig I have ever received. The communication was frequent. No sheeding, no smell, came pre-everything. I swear you can literally throw it on right out of the box. I was impressed. I love the wig so much that I immediately ran and ordered a second wig in a different style. Thank you, Wigginhair. I am a very happy customer.

The best overall! Great customer service , great high quality hair , shipping came quick 10/10 thank you !!

Hi, Wiggins
I just wanted to say that since last year October (2024), my wife has been incredibly happy shopping at your store and on your website. Up until 2025,November and December she has purchased three different sets of hair and different colours and she’s been delighted with everything—the quality, the texture, the communication, the discounts, and the overall experience.

She’s definitely planning to shop again soon. I’ve also recommended your store to friends and others because you truly listen and provide great, positive I really appreciate everything you do, including the small gestures you include in the bag. My wife loves it all.

Keep up the great work!