This is usually a 5 star company who I…
This is usually a 5 star company who I have been using for many years and have had free shows from as well as discounted tickets for other things.
And have never had a problem with them until now.
My problem is with them and with 02 who are running a competition at the minute to win tickets for a private showing of an upcoming movie.
But here's the issue. We all know (those of us that use the free tickets etc) that sometimes having a free or cheap ticket in very rare circumstances may not guarantee entry. And we are all fine with that because they are very clear with it up front.
However, they are saying the same thing with the competition that they have running at the moment.
Which means alongside O2. They are running a competition for a prize they do not have and cannot guarantee... running a competition for something that you MIGHT get access to... what in the world is going on with that??
Aside from the red flag of giving away a prize that you can't guarantee people will get and regardless of you saying *if you cannot get , we will get you tickets for something else* you're going to cause people who enter this to arrange a full Day Out, possibly travelling miles. Possibly by public transport and having to book accommodation on top of that. Never mind the excitement building up with their kids for the movie itself and how heartbreaking it would be if the worst happened and they couldn't get in.
As far as I know, you are not allowed to run a competition for a prize you do not have and cannot guarantee, and as such I have taken it upon myself to pass this on to the correct ombudsman.
Because that is very shady and I as a customer who has been using you for many years am utterly disgusted by this and will be ensuring o2 are looked into with this too.
