WeSwap Anmeldelser 

From my limited research, WeSwap were rescued from administration in 2021 by Blackthorn Finance Limited.
Blackthorn's website states that they entered voluntary liquidation on 29th August 2024. What effect this is having on WeSwap's ability to carry on operations is pure guesswork but over a fortnight for application maintenance can't be right!

N.B. I may be pickup up the wrong pieces in this puzzle but 29th August is just before I started getting issues with my card.

What is going on at Weswap? Tried to load this week, system down. I suspect the worst. I raised a complaint on Monday but no reply. Ionly have a couple hundred £ on from previous holidays, but it looks like others are in much worse positions. Had the card and it’s worked well for years, though struggled in some venues in Italy earlier this year.

Same as the previous reviews. I am in Tenerife at present and my card, which I loaded prior to coming away and was gladly accepted, was refused whilst trying to buy food, at a cash point and paying my gym membership. Totally embarrassing.
I emailed the company and I received the standard reply that they are having software problems etc,etc.
Good job I had another card.
Very disappointed in WeSwap and sincerely hope that I receive my money back.

I was tired of loading my account and was unable to do so. I asked customer service why, and they said it was due to maintenance.

My next question was how long this maintenance has been going on, but I didn't get a reply.

I had money in my euro wallet to swap and convert to my US wallet, and all transactions declined.

I would advise contacting them to return your funds to your original source ASAP.

As I feel Weswap are on its way out, it is a shame as I loved the name brand, and I felt back in 2015 that this was the way forward

Same experience as others. Currently in Italy and have been unable to use my WeSwap card to pay for anything, nor withdraw from ATM’s for several days. No response from customer services to email or voicemail. Hopefully I’ll eventually get my money back (although not certain as they are not covered by the FSCS!) after which I will be ditching this card for sure.

I like others have money on the card and now can’t get access to it. Has anyone got an idea how to take action to recover? I believe it’s unregulated so we all might have lost money 🤦‍♂️

Loaded before holidaying in Europe, get here and realise app is not working. can't access my funds and card declined. Website showing "maintenance and will update 24 hours".. been over 3 days and still no update. Good job took Euros with me!!!!!!!! Hope to get my money back from the app

Unable to access app as code not being sent. Card declined at shops and cashlines. Cannot access money. Have emailed but no reply. This has been situation since 2 Sept. Would not advise anyone to use We Swap.

I am presently away in Coatia and have been trying to load my card for the last few days as running low on cash. Unable to login due to requested access code not. Ring received.
So glad I checked trust pilot before being able to load anymore money on.
Had already decided I am going to try another provider despite using WeSwap for a number of years. Hope all fellow users get a resolution to these issues.

WeSwap sent us new cards just in time for our holiday. All looking good until we try to spend and both cards declined. Nothing wrong with the cards with plenty of money on them. We have been trying to contact them since last Friday as we are here on holiday and would like to spend our holiday money. I have emailed several times and left messages on their 'emergency number'. This is the worst customer experience ever, please don't use this company or if you do have a card, don't put any more money on. It's unlikely you will see any money you already have on it ever again.

Absolutely awful customer service with no response to my issues. Although my deposits with them are small compared with others I have no confidence in getting access to my money. I would close the account if I could get some response.

Never again will I use weswap, I like everyone I to have had my card declined says expired on holiday in Portugal thank god I brought some cash other wise I would starve ! Now I can no longer contact weaswap as I can’t get into app total disgrace.

If I could give WeSwap a 0, I would. We are currently abroad without any access to our travel money or the app. After loading 300 euros last week we are now in a situation where we can't withdraw or use the card (it has now been declined from 5 different retailers). The whole situation has been embarrassing. When I have tried to contact them their number no longer works so I have sent several emails of which they will get back to me in 48 hours. Not good enough. I'm now having to use my credit card. After using WeSwap for many years I have never experienced this. Absolutely shocking customer service will not be using again.

Thank you for being there trustpilot. I could get on the app last week and see my balances, but this week when I’ve tried to log on I have got nowhere. I went to my local cash point and it says contact your card issuer, but I thought I’d check with you first if there were legitimate issues. Obviously there are! So pleased I didn’t add more onto my card last week as I’m travelling this week and would have no back up, like so many people on here. I sincerely hope we can all get our money back.

Unable to load money onto card during holiday, support is useless as they take two working days to reply meaning NO SUPPORT on weekends. I would highly recommend getting something else as WeSwap has been down 3 days with no support or update from them.

I've been trying to load my card with Euros for 3 days now but the app is showing that 'due to essential maintenance' the system is down and updates will be given in 24 hours. I'm now into day 3 of my holiday and running out of cash. I'm unable to transfer what's left in my card and I'm seriously concerned about the reliability of We Swap!

On holiday in Italy. We swap card declined repeatedly at atm. States card is not enabled for international withdrawals although card is active and loaded.
Contacted we swap on 3 separate occasions without any response .
Will be closing my account and demanding a refund on return to the UK.
Disgusting customer service.
AvOID THIS COMPANY

If I could rate this zero I would! I'm currently on holiday in Greece and had 7 days left when my card stopped working. I had used it more or less successfully for years. I have over €200 on my card, and I can't withdraw this from the atm and it's being declined in every bar/restaurant. So humiliating! I have no money it's an absolute disgrace! No communication whatsoever except a message on the app saying there's an update in 24 hrs. That was FOUR DAYS AGO!!! DO NOT GET A CARD WITH THIS COMPANY. Diabolical customer service! Avoid at all costs! 8th Sep 2024

On vacation in Canada with CAD $1800 on a card that just gets declined. Customer service hasn't responded with any meaningful assistance. Very poor.

Going abroad in a week's time, just got a new card, as the old one had expired, I tried to do a chip/pin transaction to activate contactless payments, which was rejected . I did this on two consecutive days. Contacted WeSwap, through email they replied saying the application is undergoing maintenance & would provide an update in 24 hours. That was on Thursday. Have WeSwap gone 'bump' ? If so I want all my money back. Terrible customer service. Avoid at all costs !!!

*Update : I received an email reply from Alice, stating that the app is still undergoing maintenance, apologising & thanking me for my patience. I don't go on holiday until Friday, I have made alternative travel currency arrangements. I will be putting in a complaint, when I return.
*Update 2 : I have today submitted a refund request with Monavate.com .
Hopefully I should receive my refund soon .🤞
*Update 3 : I received 2 refund requests from Monavate. 07/10/24 & 15/10/24. both of which I sent the appropriate Identity information. Needless to say I'm still waiting for my refund ! Beginning to doubt, it will ever arrive. Is anyone else in the same position as me ? 🤔

21/11/24 : Finally got my full refund today. So glad that this stressful experience is finally over.