West One Bathrooms Anmeldelser 

Exelent service and product range, seamless experience in all ways

Very expensive items ordered - 2 x copper showers with valves for £2310. Took two months for delivery and then arrived faulty from BC Designs Victrion range.

To summarise - two items arrived faulty with visible copper plating missing from the shower valve which clearly had not been checked for quality control prior to sending off as the defect is right in the front. Second item also tarnished.

I have now been in contact with the West one team for 3 months with no resolution. First they tried to fob me off to deal directly with the manufacturer. The manufacturer's only response after 3 months has been to say 'it's a living finish' without offering any explanation as to why the copper plating is missing from the shower valve or response to my request to replace a faulty item.

Don't buy BC designs as they are clearly don't have any care for the quality of the items produced and if you do have problems then West One Bathrooms will do little to support you.

Extremely disappointing experience at Chelsea. The products were low quality, and the builders recommended by them were unprofessional and cut corners throughout the job. What should have been a simple bathroom refurbishment dragged on for three years. I would not recommend their services to anyone looking for reliability or quality workmanship.

Response to West One 22/10/2025:
Yes, I am aware that these issues have been addressed; however, I am posting this public review to inform the public of my honest experience. I would like to respond to the points you raised.

1. Inbani Strato Vanity Unit:
At no point was the vanity unit inspected by either West One Bathrooms or Inbani. On 11 May, West One said images would be sent to Inbani. After multiple follow-ups from 17–24 May, including videos and additional imagery, it was only on 24 May that Inbani responded, stating that “because it’s wood, each piece can change in its surroundings.” On 3 October, you mentioned a representative would visit to sort a resolution, yet I never heard back.

Your claim of “excessive water damage” does not reflect reality. The sink was used a few times over a few days and wiped down after every use. There was no pooling or standing water. Suggesting otherwise or implying I would intentionally damage the unit is completely unfounded.

2. Toilet Roll Holder:
While your records may show a delivery, it is important to clarify that it was sent as part of a larger order of at least six items, not individually. My builder signed for the entire delivery, not the individual items, and only became aware that this item was missing after unpacking. Claiming that I have it is incorrect.

3. Advice and Installation:
I am aware you do not operate an installation division. My concerns relate to the advice provided as bathroom designers. I received advice that was inaccurate, resulting in additional work for my builder to correct. For example:

a) Advice regarding the extractor fan was incorrect.
b) Guidance on the steam room installation was flawed.

If design advice is being offered, it should be correct; otherwise, it should not be given. My builder had to rectify the issues caused by this poor guidance.

4. Shower Enclosure:
The problems with the shower arose because no site visit was carried out, and the shower sold did not work in the space due to a stud wall – a detail that a site visit would have identified. The replacement model was cheaper, did not function correctly, and caused damage to the ceiling and floor which is why it needed to be replaced. This cannot be considered a gesture of goodwill.

5. Overall Handling:
I do not agree that my concerns were handled fairly or promptly. The work took nearly two years, and I had to take legal action to achieve a satisfactory outcome. Based on my experience and court outcome, I strongly disagree with your assertion that there was no manufacturing or service negligence. I have all documentation required and do not need to review your records.

Original review:
I experienced serious issues with West One across two bespoke bathrooms:

Faulty products: The Inbani Strato vanity was not waterproof, warping, bubbling, and splitting within days. Repeated requests for inspection or support were ignored. Shower components arrived dented or damaged. I was also charged for a toilet roll holder that never arrived.

Poor design and planning: They attempted to install a toilet on a party wall with no drainage, failed to design a splashback, and advised unsafe steam room installation. Steam generator guidance could have caused burns, and I was told an extractor fan wasn’t needed contrary to the manufacturer’s instructions.

Installation failures: The fitted shower door scraped the ceiling and floor, causing irreparable damage and requiring total replacement. Installation guidance and planning were consistently inadequate.

Delays and poor service: It took nearly two years to complete two bathrooms. Multiple products arrived late or were missing, requests were ignored, and communication was slow and contradictory.

Extra costs: I paid over £2,000 for necessary corrections, including extractor fan installation, ceiling repairs, and replacement vanity tops, which I later claimed back through the courts.

West One failed to provide competent technical guidance, reliable products, or effective customer support. They are not suitable for complex or bespoke bathroom projects.

Really great company. Whole process from start to finish has been excellent. Customer service team is incredibly helpful and responsive - shout out to William in particular!

We renovated our en-suite bathroom. Sham at West One Chelsea - from the minute I walked into the showroom made me feel at ease, listened to my ideas & acknowledged our budget (unlike so many other companies visited). Sham could not have made the experience more seamless & stress free for us. From recommending contractors to his very sound design advice (managing my sometimes very large ideas with a polite, realistic, solution based approach) within the small tricky space, accommodating last minute changes and actively getting everything to us as quick as possible. I cannot recommend enough! We almost can’t wait to do our second bathroom 😂

We had a fantastic experience with West One Bathrooms thanks to Shammi, who went above and beyond to help us. Shammi handled everything with speed, precision, and genuine care.
His product knowledge was impressive, and he made the entire process smooth and stress-free.

I would like to sincerely thank you for all your support throughout the process. From your prompt responses to ensuring the product was delivered and following up on every detail, you managed the entire process wonderfully. Not to mention the quality of your products, which truly exceeded my expectations and added even more value to the overall experience.

Special thanks to your efforts Tiago, the product has now been safely received — I truly appreciate your professionalism and assistance. You are a star!

Thank you!

Clearance Bath Damaged by West One Bathrooms and We Were Expected to Pay to Replace It
I found West One Bathrooms online while searching for a replacement bath after a flood in our home. Their clearance section listed a bath described as a cancelled customer order, and I was pleased to receive prompt and helpful service from a Wadsworth colleague who assisted with sourcing accessories. Once we agreed on the price, I paid the invoice in full.
The very next day, I was informed that the bath had been damaged in the warehouse. I was told West One could source a replacement, but only if I paid an additional £228. When I asked why their insurance wouldn’t cover the damage, I was then told the bath had actually been a showroom display and was damaged during removal.
This was deeply disappointing. I had purchased the item in good faith, believing it to be a customer return in original packaging. I reviewed West One’s own Terms & Conditions, which clearly state that the contract is binding once payment is made. I requested that the bath be replaced at their expense, given that the damage occurred while still in their possession.
After 24 hours, I received a final response: West One would not replace the bath and would issue a refund. No further discussion.
I’m now left without a bath, and sourcing a replacement elsewhere will cost significantly more. This experience reflects a lack of accountability and integrity from a company I initially trusted. A refund may resolve their side of the transaction but it doesn’t resolve mine.
Update: partial refund was recieved 5 days later. When I chased the remaining £60, I was met with radio silence. After 48 hours I called the showroom, to be rushed off the phone with a promise to look into the situation. Amazingly within 5 minutes I had an email advising the payment had been chased. However, what really was the icing on the cake was the lack of apology. It would appear West One Bathrooms customer service only exists when things go well. When they have your money and are delivering a service. When they cannot meet their obligations, stated in their own T&Cs, your nothing but an inconvenience.
My advice to the owner and senior management.....integrity means doing the right thing, even when it costs. It is also the most valuable USP.

We worked with West One Bathrooms and Yessica at their Chelsea showroom. They helped us with four bathrooms, supplying all of the fixtures and fittings.

Yessica was a delight to work with - she took great care in helping to design each room, and selecting parts that fitted our design and budget specifications. She was extremely responsive, especially when issues/questions inevitably came up when our plumber was installing everything. Their warehouse was also great - they always delivered on time, and even expedited sending us some parts that we urgently needed.

We were very happy with what they did for us and would certainly recommend them.

We had such a fantastic experience with West One Bathrooms and cannot recommend them highly enough. From the moment we first visited their showroom, we were impressed by the stunning range of products and the level of service we received. The whole process - from design advice to final delivery - was handled seamlessly, and the quality of the end result has completely transformed our bathrooms.

A very special thank you goes to Isobel, who was truly exceptional throughout. She was incredibly resourceful and knowledgeable, guiding us every step of the way and always offering clever solutions to any challenges we faced. Her attention to detail, professionalism, and warm approach made the entire journey enjoyable and stress-free. Thanks to her input, our bathrooms look better than we ever imagined.

If you’re looking for a team who genuinely care about creating your perfect bathroom, West One Bathrooms - and Isobel in particular - are the very best choice!

We had the most fantastic experience with West One Bathrooms from start to finish. Their showroom is stunning, and the selection of products is second to none. What really impressed us was the level of professionalism and genuine care the team and Isobel showed throughout the process. Everything was handled seamlessly – from design advice to delivery – and we couldn’t be happier with the end result. Our bathrooms look absolutely incredible, and the quality speaks for itself. Highly recommended to anyone looking for a luxury bathroom solution

Laura was super helpful with our bathroom design and even chose our tiles! We are absolutely delighted with the end result and the recommended plumber and his two assistants can only be described as perfectionists. Thank you so much Laura!

As previous customers, we are delighted with the design and supply service that West One Bathrooms delivered to support the refurbishment of another bathroom. The Sales and Design Consultant provided thoughtful special options maximising the space, which has resulted in the bathroom feeling open and airy. She supported our product choices and recommended more suitable designs when constraints limited our preferences. She also liaised with the installation team to ensure just-in-time delivery of all items so that our home was not overwhelmed with boxed bathroom fittings. The result is a fabulous, streamlined, efficient and easy to clean bathroom with a special, relaxed sanctuary feel.

We had a great experience with our first bathroom and went back to get help with the design and choice of products for the ensuite bathroom. Louise has been very helpful and made herself available at short notice. Very grateful for the professional guidance and happy that we managed to finalize the order within couple of weeks. Thank you Louise!

I literally could not recommend a company more highly. We are over the moon about our new bathroom. Susan at West One was a brilliant designer and made the whole thing painless and sourcing great tiles, sink, WC and bath and then ordering them so they arrived in perfect time and figuring out the perfect layout and design. Working in tandem with London Bathroom installations who did the fitting - who are really wonderful - I can honestly say we had the best experience and now have a gorgeous bathroom.

Louise at Tunbridge Wells was brilliant. I called into the store having done a little research online. I’d tried a couple of other retailers but to no avail. Then I met Louise who was knowledgeable and confident in recommending products. Following an hour’s meeting in store I have sourced 3 bathrooms through Louise. Most of our communication was by phone or email and Louise was super speedy in responding, sending images and re quoting when needed. I’m looking forward to seeing the bathrooms in situ. Thank you

West One Bathrooms in Oxshott provided excellent, professional support throughout a difficult project to replace some old bathroom parts for my elderly Mother. Robert Spry went the extra mile locating parts, and just proved to me how you cannot beat a salesperson who not only knows their market but is prepared to solve problems rather than just chasing commissions. Buy with confidence.

We had an outstanding experience from start to finish with Kirsten the designer at West One Bathrooms. Our four bathrooms were in major need of a facelift and a friend recommended ‘London bathroom installations’ who work closely with Kirsten.After the initial visit to my home to take some measurements, photos and observe the style of our house, we then met in the showroom a couple of times and over the course of several hours Kirsten pieced together every single aspect of our four new bathrooms, floor/wall tiles, toilets, basins, showers, shower doors, taps, accessories etc.She listened carefully and took on board my sense of flamboyant style and love for colour whilst maximising storage space and creating a calm environment within each bathroom.The guys who installed the bathrooms were the best workmen we’ve ever seen and we are absolutely delighted with the finished product.The standard of finish is top class and we now have four luxurious, calm and characterful spaces whilst also being practical and suited to our needs as a family of five.Kirsten really listens to her client and has an incredible vision.I couldn’t recommend her highly enough.

We met with Katie at the Chelsea branch a couple of times when planning our bathroom redesign. She helped us play around with layout and colours at the consultations and we really enjoyed the process. The company were also really responsive to our email enquiries. We are so pleased with the result.