Welltory Anmeldelser 152

Svar fra Welltory

For 7 timer siden

Sorry for the frustration here. You can follow the step-by-step instructions to cancel your subscription in this guide: https://help.welltory.com/articles/3376353-. If you’re still running into issues, please reach out via Menu → scroll down → Report a problem (add “for Tessa”), and we’ll help resolve it.

Svar fra Welltory

For 9 timer siden

Sorry to hear it hasn’t been a great experience. If something feels off or is not useful, we’d really like to understand why and see if we can help. Please send us a report via Menu → scroll down → Report a problem → Send, and we’ll take a closer look and try to improve things for you.

Svar fra Welltory

For 7 timer siden

Thank you for sharing this! You’re using the app exactly the way it’s intended: connecting different data sources, building a baseline over time, and using that to understand your triggers and patterns. With complex conditions like yours, that kind of big-picture view can be incredibly valuable.

Wishing you continued progress on your health journey!

Svar fra Welltory

For 2 dager siden

Thank you for your feedback! Being able to track your data over time and share it with your doctor can be really valuable. Glad the app is helping you stay on top of it. 🫶🫶

Svar fra Welltory

For 4 dager siden

Thanks for your feedback, and glad you find the features useful.

We hear you on the interface and the idea of a “force update” option, as both are valid points. Feedback like this really helps us improve the experience, and we’ll pass it along to the team.

Svar fra Welltory

10. apr. 2026

Sorry to hear about your experience

Welltory works worldwide, but syncing depends on your data sources (like Apple Health, Samsung Health, or Health Connect), so issues there can affect what you see. As for refunds, if the purchase was made via the App Store or Google Play, those are handled directly by them. If you’re open to it, please reach out via Menu → scroll down → Report a problem → Send, and we’ll look into both the syncing and your account to help sort this out.

Svar fra Welltory

10. apr. 2026

That’s really great to hear.

Helping you better navigate daily stress and understand how your body responds is exactly what the app is designed for, and we're glad it’s making a difference for you 💙

Svar fra Welltory

10. apr. 2026

Thanks for letting us know. Please try reinstalling the app and make sure all permissions are enabled. If the issue persists, send us a report via Menu → scroll down → Report a problem → Send with a screenshot, so we can look into it and help you fix it. Thank you!

Svar fra Welltory

6. apr. 2026

Thank you for your review!

Understanding how your body responds to sleep, stress, and energy levels is where the app can make a real difference day to day. It’s great that the insights feel accurate and useful for you.

Svar fra Welltory

2. apr. 2026

Thank you for sticking with us for so long; that really means a lot.

Great to hear the longevity tracking and training insights have been helpful. Using it consistently over time is exactly what makes those patterns more meaningful and useful.

Svar fra Welltory

2. apr. 2026

Thanks for your feedback, we're glad you’re enjoying the app.

When it comes to getting your vitals back to normal, the app usually guides you in that direction with insights and recommendations based on your data, such as sleep, recovery, stress load, and daily habits. The key is to look at what’s driving the changes and adjust those areas step by step.

Svar fra Welltory

1. apr. 2026

This is a really thoughtful reflection, and thank you for taking the time to write it.

What stands out is how you’re using the app not as a set of rules, but as a way to reconnect with those basic health levers (sleep, movement, recovery) without the pressure or "shoulds" that often come with them. That "untraining" you mentioned is real, and it’s not easy. It’s also great to hear that the mix of data and context works for you, not just numbers, but something that actually helps you make small, practical adjustments day to day. That shift in HRV is genuinely impressive, especially given where you started. More than the number itself, it sounds like you’ve found a way to influence it intentionally, which is the bigger win.

Really appreciate you sharing this, it’s the kind of experience that helps others see what’s possible.

Svar fra Welltory

1. apr. 2026

Thank you! Keeping things simple and clear is something we really aim for, so it’s great to know it’s working for you.

Svar fra Welltory

1. apr. 2026

フィードバックをお寄せいただき、誠にありがとうございます。大変感謝しております。

日本語対応がいかに重要であるかは十分に認識しており、いただいたご要望につきましては、担当チームへと申し伝えさせていただきます。また、リラックスを促すような通知機能を充実させてほしいというアイデアも、大変貴重なご提案です。お聞かせいただき、ありがとうございました。

Svar fra Welltory

1. apr. 2026

Thank you so much for sharing this. What makes this especially meaningful is that you’re not just collecting numbers, you’re using them to see how different parts of your life interact.

When exercise, meditation, and sleep are all in one place, it becomes much easier to notice what actually helps, what throws things off, and what your body responds to best. That kind of visibility can be hard to get from separate apps, each showing only one piece of the picture.

Really glad Welltory has been useful to you in that way.

Svar fra Welltory

31. mars 2026

Thanks for your feedback, we're really glad to hear the app has been helpful for your fitness and sleep.

Regarding the measurement time, it’s likely due to the “300 RR intervals” option being enabled. When this setting is on, the app collects more data for higher precision, which can make readings take up to several minutes. If you turn it off, the measurement will go back to the usual ~1 minute. Just head to Menu → Settings and disable the 300-beat mode.

If you’d like us to check your setup, feel free to send a report via Menu → scroll down → Report a problem → Send — we’ll be happy to help.

Svar fra Welltory

31. mars 2026

Thanks for sharing this.

It’s completely okay not to dive into every detail. Just being able to open the app and see when your body was under stress or recovering can already give you a lot of useful insight day to day.

Glad it’s been helpful for you.

Svar fra Welltory

31. mars 2026

Thank you for such a thoughtful review.

Great to hear the app helps you catch those in-between moments, when you can keep going, but probably shouldn’t. That awareness is exactly what helps prevent burnout over time.

Glad the insights and suggestions are giving you that extra nudge when you need it. Keep it up!

Svar fra Welltory

31. mars 2026

Thank you so much for sharing this; it really means a lot to us. 🫶

It’s wonderful to hear you’re using the app together with your Apple Watch and finding the insights and suggestions helpful. Taking an active role in understanding your health is such a powerful step at any age.

Wishing you many more steady and healthy days ahead.

Svar fra Welltory

30. mars 2026

Hi, thanks for sharing your experience.

Just to clarify a couple of things. If the purchase was made through the App Store, refunds are handled directly by Apple, so you did the right thing by submitting a request there, as we don’t have the ability to process those refunds ourselves.

Regarding sleep data: Welltory doesn’t generate it on its own; it reads it from sources like Apple Health. If the sleep duration changed after editing, it’s because the app recalculates insights based on the updated data, not because it arbitrarily creates data.

If you’re open to it, we can take a closer look at your case. Please send us a report via Menu → scroll down → Report a problem → Send (or email support@welltory.com) with screenshots, and we’ll review what happened and help clarify everything.