Haven't used the food yet but it was delivered quickly, packaged really well and I'm sure it is high quality as it was recommended by my breeder. I'll be purchasing more.
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Se hva andre synes
Food is excellent. We use them for our dogs and cats and the quality is always very good. It's expensive, but worth it imo. Reason for three stars is their delivery has become very unreliable latel... Vis mer
Selskapet har svart
Good food & competively priced My cat is a convert after living her life on other vet recommended diets she started vomiting. I belive the food she was on had changed their ingredients I started fe... Vis mer
I cannot fault this company. Delivery was prompt. My goldie has a sensitive tummy and never has a problem with the grain free senior food. I am a happy customer.
Informasjon om virksomheten
Skrevet av virksomheten
Naturally healthy pet food. Made in the UK with wholesome, delicious ingredients, delivered straight to your door. For the past 30 years, pet owners have trusted us to help keep their four-legged friends happy, healthy and full of life. Here at James Wellbeloved, we make wholesome, delicious food to help your pet eat better and live better. Our tasty recipes are made with simple ingredients and are full of goodness. Because it’s only natural to want your pet to love their food and live a healthier, happier life.
Kontaktopplysninger
3D Dundee Road, SL1 4LG, Slough, Storbritannia
- 0800 731 2301
- help@wellbeloved.com
- wellbeloved.com
4,3
Enestående
5k anmeldelser
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Haven't used the food yet but it was…
Haven't used the food yet but it was delivered quickly, packaged really well and I'm sure it is high quality as it was recommended by my breeder.
I'll be purchasing more.
1. april 2026
Anmeldelse skrevet uten oppfordring
Received DOG food in my cat food box of sachets.
received box of cat food, and in the box was THREE sachets of DOG food? this is unacceptable.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Amy, thanks for sharing your recent experience. We’re very sorry to hear about the error with your order and completely understand your frustration. Receiving the wrong product is unacceptable, and we want to make this right for you as quickly as possible.
To help you better, we've reached out privately to ask for your contact details so we can look into this matter and give you a solution.
Thank you for your understanding and patience.
Best regards,
Team Wellbeloved
My puppy loves the grain free puppy…
My puppy loves the grain free puppy food - she is having a mix of wet and dry food.
Fast delivery and great service.
30. mars 2026
Anmeldelse skrevet uten oppfordring
First order - disaster
First order. There was initially a delay in being able to fulfil my order. Then eventually it was sent. However Still waiting for it to be delivered. It's been over a week since dispatch. Emailed customer services 2 days ago. No response yet. Not a great start to my experience with online ordering with this brand.
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thank you for sharing your feedback, Dan! We sincerely apologise for the delays and the lack of timely communication you’ve experienced with your order. This is certainly not the level of service we strive to provide.
We have just reached out to you privately to request your contact details so that we can investigate this matter thoroughly and work towards a swift resolution.
Your satisfaction is very important to us, and we appreciate your patience as we look into this.
Kind regards,
Team Wellbeloved
Food is excellent - delivery less so
Food is excellent. We use them for our dogs and cats and the quality is always very good. It's expensive, but worth it imo. Reason for three stars is their delivery has become very unreliable lately, say over the last six to twelve months. This may be connected to the widely publicised issues with Royal Mail. My suggestion would be to switch a more reliable delivery partner.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thank you for your feedback and for choosing our food for your furry friends, Patrick.
We’re delighted to hear that you value the quality of our products, and we truly appreciate your continued trust in us.
We’re sorry to learn about your recent experiences with unreliable deliveries. We understand how important timely and dependable service is, and we regret any inconvenience this has caused. Your suggestion regarding our delivery partner is very helpful, and we are actively reviewing our logistics to ensure we can provide a more consistent and reliable experience for all our Pet Parents.
Thank you again for sharing your thoughts and for your honest feedback.
Best wishes,
Team Wellbeloved
Absolutely dreadful…
Great dog food absolutely dreadful customer service 😑
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thank you for your feedback and for recognizing the quality of our dog food, Nicola. We’re truly sorry to hear that your experience with our customer service did not meet your expectations. Providing efficient and empathetic support is very important to us, and we apologise for any frustration caused.
Please feel free to reach out to us directly so we can address your concerns and assist you promptly.
Thank you for your patience and understanding.
Kind regards,
The James Wellbeloved Team
Disappointing Customer Service
Products are generally excellent, and I’ve always rated Customer Service a 10/10—until very recently. Something seems to have changed. I had an issue with my subscription and had to contact Customer Service, and my experience this time was extremely disappointing.
The representative I spoke to yesterday was unprofessional and clearly not paying attention. They pulled up someone else’s account and gave me a random name, couldn’t properly address my issue, and repeatedly ignored my explanation of what I needed. I could hear them giggling with colleagues in the background and muting themselves, leading to long, awkward pauses. Each time they came back on the line, they asked if I needed to order dry food (I repeatedly explained I was trying to get my wet food order shipped). This went on for about 10 minutes, and my issue was not resolved.
I understand Customer Service can be challenging, but this experience was far below the usual standard. After roughly 15 minutes on hold, the interaction left me frustrated and seriously considering switching suppliers to avoid dealing with such poor service in the future.
I appreciate it might not always possible to address an issue quickly, but it really annoyed me that it was clear something else was going on in the background and this person was not focused on the call - perhaps take a break and have a giggle with your colleagues and then go back to work would be a solution.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thank you for taking the time to leave your review. We sincerely apologise that your recent experience with our Service team did not meet the high standards you - and we - expect. Your frustration is completely understandable, and we regret the unprofessional behavior you described.
Please know that this is not reflective of the service we strive to provide, and we take your comments very seriously. In order to investigate this further, we have privately requested your personal details so that we will be able to get back to you.
We truly value your loyalty and the positive feedback you have shared about our products and previous customer service experiences. We hope to restore your confidence in us and provide you with the seamless support you deserve.
Thank you again for your honesty and patience.
Best wishes,
Team Wellbeloved
James Wellbeloved poor customer care
I cancelled my repeat order.
Then found that James Wellbeloved had taken a payment from my bank and a delivery was on its way to me.
After speaking to customer service I was informed that they would refund me and they would send a returns label via email.
After taking the package to the Post Office I was informed that it would cost me £10.99 to return it.
I was not informed by customer services that there would be a charge.
Called customer services again and asked for a manager to call me after waiting 72 hours and no call back.
Phoned again only to be told management doesn't call back.
Then offered a voucher for £10 to use for online shopping with them.
As I would not use them again the voucher is no good to me. Absolutely disgusting customer service from a big company like James Wellbeloved
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thank you for sharing your experience with us, Phil. We sincerely apologise for the frustration and inconvenience you have encountered regarding your order and the return process. This is certainly not the level of service we aim to provide.
We understand how upsetting it must have been to receive a delivery after cancelling your order and to face unexpected return costs.
Please be assured that we take your feedback seriously and have shared this further - we will get back to you on this. Thank you for your patience and for giving us the opportunity to address your concerns.
Kind regards,
Team Wellbeloved
I see your still ripping customer's off…
I see your still ripping customer's off with very high grain free wet dogs food
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Dear Richy,
Thank you for sharing your feedback. We’re sorry to hear of your concerns over our pricing. Please know that we are actively working on making our prices more competitive to provide better value for our customers.
We appreciate your honesty and are committed to continuously improving both our products and pricing. If you have any specific questions or need assistance, please feel free to reach out to our care team.
Kind regards,
Team Wellbeloved
I cannot fault this company
I cannot fault this company. Delivery was prompt. My goldie has a sensitive tummy and never has a problem with the grain free senior food.
I am a happy customer.
9. mars 2026
Anmeldelse skrevet uten oppfordring
System problems with JW, nightmare getting order delivered
I'm a regular customer with JW but my last order has been a nightmare. There seems to be a major problem with their system & comms. Normal card payment method refused multiple times, eventually got payment accepted via Paypal ( using same card !). No confirmation email. System problems mean staff don't have access to accurate delivery information / order status. Terrible customer service, multiple phone calls. Broken promises for a manager to contact me, tried to raise a formal complaint, nothing happened. Money has been taken from my bank account, but when chased today to get a confirmation of delivery was told their system said money had not been received (?) so shipment cancelled. No-one had the courtesy to tell me that. At the 3rd attempt I was told today by their Customer Services function that the matter had been escalated to a manager but they couldn't tell me anything else. I understand that companies do have system problems but this is no way to treat a ( regular) customer. An AI query disclosed that there are major problems with their systems right now. I would avoid them until it's sorted.
Order was delivered today, 7th of March, and guess what, 3 boxes of 12 catfood pouches were missing. And the promise for someone to get get back to me wasn't kept, very poor customer service
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thanks for leaving your review, Bob - thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you faced with your recent order - from payment issues to the lack of clear communication and confirmation. We understand how upsetting this must be, especially when you’re counting on us to care for your furry friend.
Please rest assured that your concerns have been escalated, and our team is reaching out to you directly to make things right.
Thank you again for your feedback - it helps us improve and better serve you and your pet.
Warmest regards,
Team Wellbeloved
Don’t sign up in the first place!!
I joined Kennel Club registration for my new puppy. I got sent a James Wellbeloved card too. Tried to sign up for free puppy food offer. No reply, bombarded with emails daily but when i rang phone number at first left answer phone message, no reply. Now number dialled says does not register. Still getting emails but customer service won’t answer. Easy will just unsubscribe and leave. Obvs don’t need my trade anyway. Woeful response!!!!
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thank you for your feedback, Darren, and congratulations on your new furry friend!
We’re sorry for the frustration caused by the missing free puppy food offer and the lack of support you experienced from our customer service. This is not the experience we want for our pet parents, and we apologise for the inconvenience caused.
We have forwarded your feedback to the team. We also appreciate your comments about our emails and will investigate this further to improve our communication.
Thank you for your patience, and we hope to assist you soon.
Kind regards,
Wellbeloved Team
Is it gold plated or something at £70 a 10kg bag?
I've bought this catfood for over fifteen years now, and over the past few years it has doubled in price for a 10kg bag which lasts me approximately one month with five cats to feed.
I'm now on my knees when I see its gone up again to approximately £70 a 10kg bag!!! This is now beyond my budget totally. It's taking the piss. I've now no other alternative with the cost of living on absolutely everything doubling when incomes hardly rise at all. Who on earth can spend £70 a month on a bag of bloomin cat food???It's completely out of reach for me now as a lone disabled parent too.
I'm so disappointed in the greed of this company.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thank you for your honest feedback and for being a loyal member of our James Wellbeloved family over the years. We’re truly sorry to hear about your concerns regarding our pricing and understand how challenging it can be, especially with the rising cost of living.
Like many companies, we’ve faced increased pressure on our supply chain over the past year. Please know that we always do our very best to absorb these costs as much as possible to keep prices fair. Our quality ingredients remain the same, and we are making no changes to the yummy food your cat knows and loves.
When shopping on our website directly, you can join our Loyalty club, where, as a member, you’ll receive points and exclusive rewards every time you shop with us. You can also earn further discounts by recommending us to your friends here through our referral programme.
With care,
Team Wellbeloved
Bought sachets of wet food
Bought sachets of wet food.
Dogs generally liked it. I will,not be buying more as packaging is,extremely,un enviromentally friendly. Plastic sachets that its impossible to get all of product out,then they,end up in landfill.
Cmon guys not acceptable in this day and age.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thanks for leaving your review, Steve - we are sorry to hear about your concern about our packaging.
At James Wellbeloved, we’re committed to developing delicious products and want to make sure that the packaging for those products is as environmentally friendly as possible.
We have therefore updated our packaging and are proud to say that our smaller bags of 1.5kg and 2kg are now made with single plastic material meaning they can be recycled. Whilst our larger bags are not currently recyclable, we have been able to manufacture our 15kg bags to use 34% less packaging than before and already our dry factory based in Castle Cary is using 100% renewable energy.
All of our packs display clear guidance on how to recycle our bags, please visit https://www.recyclenow.com/recycling-locator to find a local recycling point to you.
In case of any further questions, please reach out to us - we are here to help!
Best wishes,
Team Wellbeloved
Dog food
The vet recommended this food as our dog's coat was a bit dull and a few mats. After a few months on this food her coat is now shiny and no more mats.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thank you, Suzanne, for your wonderful review. We are excited to hear that our food is helping with your furry friend's coat.
We are grateful for you being a part of the James Wellbeloved community now, thanks for your trust!
Best wishes,
Team Wellbeloved
Recommended by another Breeder signed…
Recommended by another Breeder signed up all I got was repeated emails. Expected some samples for litter for weaning them.
No pack arrived apparently I should feed mum on the food then I get puppy packs. Also give new owners information so they sign up.unlikely I will after the correspondence I’ve received total waste of time.
Avoid the scam
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thank you for your feedback, Kathie, and we’re sorry for any confusion or frustration caused. To clarify, you can claim your free puppy pack on our website by applying the code provided by your breeder. We value your time and trust, and we want to assure you that our intention is to support breeders and new puppy owners with quality products and information - not to cause inconvenience.
If you would like, please reach out to our breeders team, and we will be happy to assist you personally to resolve this matter!
Thank you for giving us the opportunity to address your concerns.
Best regards,
Team Wellbeloved
Changed formula, useless customer service
My senior cats used to love James Wellbeloved, but the recent batch of pouches is different. I ordered 16 boxes to stock up, yet both cats, who have eaten this brand without issue for years, refused to touch the new food.
The food is now labelled “not for EU,” clearly a formula change that was never communicated.
I contacted customer service about it and instead of helping, Xhoana kept parroting their rigid policy and eventually offered a pathetic £20 credit. I am not interested in more useless food my cats won’t eat. I am already left with a large quantity of it...
For a company of this size, this is outrageous. They clearly care more about profit than quality, consistency, or customer care. I will never buy James Wellbeloved again and strongly advise other cat owners to avoid this brand.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Dear Lucie,
Thank you for your feedback. We’re sorry to hear your senior cats didn’t enjoy the recent batch of James Wellbeloved, and we apologise for any confusion around the labelling. Please be reassured that we have not had changed to any of our products recently. At JAMES WELLBELOVED™, we are committed to creating naturally healthy food that keeps pets full of energy and enjoying life by your side for years to come. And when we make any changes, then we also ensure they receive the seal of approval from our four-legged friends - your pets should not even notice any difference as they continue to enjoy their favourite food.
We also regret that our service didn’t meet your expectations and appreciate you sharing your experience. If you’d like to discuss this further or need feeding advice to ensure your loved ones will enjoy our products again, please contact us directly. We’d welcome the chance to get more information and support you!
Kind regards,
Team Wellbeloved
Do NOT get a subscription from this…
Do NOT get a subscription from this company. The communication and management of the service is really bad, and god forbid there is any issue with it, as they simply will not help under ANY circumstances. Use AMAZON for subscriptions and avoid James Wellbeloved its much simpler and much better customer service.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thank you for sharing your feedback, Rubert. We are very sorry to hear about your dissatisfaction with our service and communication. Providing excellent customer support is a priority for us, and we regret that your experience did not reflect this commitment.
To better understand your concerns and assist you directly, we have requested your contact details through Trustpilot. Once we receive them, our team will reach out to work with you personally to resolve any outstanding issues and improve your experience.
We appreciate your patience and the opportunity to make things right!
Team Wellbeloved
New recipe change causing dog sickness
New recipe change causing dog to throw up after every meal.
Unaware of the new recipe change me and my wife were very worried and perplexed why our dog was throwing up food in solid form and undigested 4 days in a row.
Upon checking online it turns out they’ve added chicken fat to the recipe which is causing dogs up and down the country several issues.
After using this company for 6 years I won’t be returning again, I’m also stuck with a £65 bag of dog food that I wouldn’t pass onto anybody for the same issues it’s caused us.
Profits before anything else I suppose!
……
Below I will reply to James Wellbeloved as they’ve contacted me below and I can’t contact after so I will just add here.
I don’t need to seek any medical help for my dog, I swapped her food to a Eukanuba and guess what, no issues since.
So to say you are always trying to put pets priorities first is a bit confusing to me.
I won’t be using you again for any pets I have.
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra James Wellbeloved
Thank you for taking the time to share your experience with us, Jason.
We are truly sorry to hear that your dog has become unwell. The health and well-being of pets are our top priorities, and we therefore completely understand how crucial it is for her to be on the right diet.
We are constantly looking at ways to improve and enhance our product experience and have recently made some minor changes to the dry recipes of James Wellbeloved - those were communicated to our JWB subscribers and also highlighted by our retailers as well as on the packaging. Please be assured that these recipe adjustments should not result in adverse effects in your pet, such as sickness, diarrhoea, or a food sensitivity flare-up. When we make any changes, we ensure they receive the seal of approval from our four-legged friends. Please rest assured that our new recipes have passed with flying paws, and your pets should not even notice any difference as they continue to enjoy their favourite food.
If your furry friend is experiencing discomfort or illness, we strongly recommend consulting your vet to ensure her health and well-being.
Please reach out directly in case of any further support needed - we are here to help!
Warm regards, Team Wellbeloved
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