The Customer Service was EXCELLENT!!! They answered within minutes of the initial email. The duplicate order was cancelled and refund initiated within an hour. They responded with a couple of follo... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Sat, May 9 at 10:00 PM I made 1 order. Then I checked my bank account & saw I was charged for 2 orders Sat, May 9 at 10:30 PM I called support & canceled both orders Sat, May 9 at 10:47 PM I got email... Vis mer
Selskapet har svart
Same experience as most people here. Ordered 2 bottles and somehow wound up paying for 5 plus shipping protection of $5.99. Immediately emailed to cancel 3 and of course it was already "with the couri... Vis mer
Selskapet har svart
I found the hard sell after choosing the product really difficult to handle; so instead of trying it out first, I was pushed into buying 3 bottles thinking I was buying two, plus the added plasters.
Har svart på 20 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I just want to return item…
I just want to return my unemployment I paid 95 or 100.00 for 2 small bottles and the reviews were not good

Svar fra Wellanail
Very user friendly
Cancel fungus treatment
I tried to cancel my order immediately to no avail only to later get a text that orders were usually processed w/i about an hour.
Was hung up on twice before a rep actually helped.
Review Title: DECEPTIVE UPSCAMS AND HIDDEN SUBSCRIPTIONS! My Rating:negative 10
Total scam artists.
Be extremely careful with this company. My experience was a series of deceptive marketing tactics, hidden charges, and blatant lies from customer service.
• The "Sneaky" Upsell: I ordered two bottles, and was immediately redirected to a page offering three bottles for a "better price." It was framed to look like an upgrade; instead, they charged me for five bottles total AND “priority shipping” when I never agreed to it.
• Hidden Subscriptions: Check your PayPal/Bank statements! Under the name "Commerce Core," they signed me up for an unauthorized subscription without my consent. I only caught it because I checked my PayPal activity immediately and cancelled it.
• Dishonest Communication: When I tried to cancel the accidental order, support claimed that within just 15 minutes, it had already been packed and shipped. They only changed their tune after I filed formal claims with PayPal and my credit card company.
• The Contradiction: One representative (Victor) told me I couldn't get a refund until the items were delivered. Yet, exactly one minute later, another (Carol) emailed to say they had "intercepted" the order and issued a full refund.
They only gave me my $217.92 back because I involved my bank and PayPal and relentlessly emails and chats. This site relies on confusing layouts to overcharge you and then lies about shipping to prevent cancellations. Total scam—stay away!
I have also emailed my bank with screenshots of the messages from Victor and Carol so that the company cannot try to dispute the refund.
(In the spirit of transparency I used AI to write this because I was so angry and wasn’t making any sense. I had to compile all the different emails and messages into Gemini to help me make it sound like a cohesive review!!)

Svar fra Wellanail
The process was quick and easy.
The process was quick and easy.
Easy online ordering
Easy online ordering. Quick customer service response to question.
The advertisement is very convincing
The advertisement is very convincing. However, this product does absolutely nothing. I tried it; as directions indicate; for about 3 weeks. Since there wasn't even a spec of improvement. Extremely disappointed. In my opinion, do not purchase this item. It's a waste of time and money.

Svar fra Wellanail
All-in-all it was a good experience
All-in-all it was a good experience. As I checked out to purchase the product I was a bit confused at the additional pages I was taken through. I thought that I purchase the same product twice. It would be nice if to get a confirmation of the completed order before the additional pages

Svar fra Wellanail
Wellanail a disreputable company!
Even giving this company 1 star is too good. DO NOT ORDER ANYTHING FROM THIS COMPANY, IT IS A TOTAL RIP OFF. I ordered one bottle and was charged for two. Plus they charged me $5.99 for shipping protection, which I didn't request. Within moments after I order the product I received a confirmation email which charged me for two bottles and the shipping protection. i immediately called the company and spoke to some male and wanted to cancel and he told me the warehouse had already prepared the bottles for shipment. It was then that I realized I was dealing with a disreputable co. They charged me for two separate orders totaling about $80.00. I learned a valuable lesson, CHECK THE REVIEWS FIRST. Update. There customer service is as bad as the rest of the company. They want to give me a $20.00 discount and send back the products but I have to pay for shipping as stated in their terms and conditions. Oh, but wait, they charged me $5.99 for shipping protection. I give up, they win. I really hope that the old adage "what comes around, goes around" and maybe they'll get theirs someday. 3/16/26, to be fair, Wellanail just credited my account for $30.00 and $5.99. $30 was for the extra bottle they charged me for, the$5.99 was for the shipping protection cost I didn't approve. So, in the end, they charged me for only 1 bottle. I have not tried the product yet, so I can't recommend either way.

Svar fra Wellanail
SPAM SPAM SPAM
SPAM SPAM SPAM
Dafür, wie immer, 1*
Keine Bestellung (das Zeug taugt wohl eh nix)

Svar fra Wellanail
Wellanail transaction process isn't legit
At this point I can't review the product because I haven't received it yet. My complaint is the transaction process. I initially was ordering two bottles. The transaction was going through my payment app. As I was waiting for a summary of my transaction Wellnail offered a three bottle option that decreased the cost of each bottle by a couple of dollars. I thought the offer was an upgrade of the initial transaction. Instead it became a separate order. I never got a summary of the order to confirm what I was purchasing to give me the option to make any change to the order. Once I got the email of my order I replied to their email within two minutes of when I received their email to cancel the three bottle order. I got a reply back that a cancelation had to be done within an hour. Since I requested a cancelation within three minutes I thought they would cancel that one transaction. Instead within thirty minutes I got an email replay that the order had been processed and being shipped out. The email also stated I can send back the product within thirty days for a refund and they threw in an extended warranty. Reading some of the other reviews I believe that's a joke. I wish I had read reviews before making the purchase.
Karin Pawlak
Kontakt mit der Firma ist nicht möglich,Tel Nr aus Litauen falsch,nur noch automatische Mails von einer ominösen Bank.
Ware mit falschen Mengen zu dreifachen Preis geliefert,da angeblich ein Abo abgeschlossen.
Das ist für mich ein Betrüger
I´ve orded end of January
I´ve orded end of January, paid. Got an SMS that the order has been confirmed. No E Mail, nothing. Still not arrived.
Leider muss man 1 Strrn geben
Leider muss man 1 Strrn geben.
Ich warte jetzt seit 2 Monaten auf die Lieferung. Das Geld in Höhe von 86,96 € wurde sofort abgebucht.
Habe mehrmals versucht, das Geld zurück zu erhalten. Aber ich wurde immer wieder vertröstet, dass die Lieferung in den nächsten Tagen kommt.
Wasted Money
The product is not working, and the whole story seems to be a total fake. I have spent some serious money on the product and am now asking to get some money back because the product is not working. They have a money-back guarantee, but no reply anymore. Don't waste your money on this product.
Bought product tried to cancel they…
Bought product tried to cancel they said it had already shipped give me an extended warranty by email to give the product a chance. Now time to return they said product returns has expired. Have tried contacting them bas customer service. The product doesnt even work. Will not advice anyone to buy or use them ever. It’s a scam
I’ve given 1 star because I can’t give…
I’ve given 1 star because I can’t give 0
Ordered this and when it arrived it was empty, just a bottle and dropper
I’ve been on with ‘Victor’ at customer service and although the product is clearly defective I have to pay to send it back or I have to accept £13.99 as a refund when I paid £55 for a tiny bottle of air!!
AVOID AVOID AVOID
SCAM-doubled the price,charged twice
The website said $55 for a bottle, even once we chose & went to Cart. The moment we typed in and acknowledged our credit card, the price changed to $97 AND they then charged us TWICE. We rung to cancel & they said it was too late as it's ready to be sent, in 10 minutes! It just arrived today, one little bottle, with no address or means to return it! Even their website says you can change your mind within 24hrs....SCAM
I wish I had looked at this before
I wish I had looked at this before - I’m
Afraid I ordered 1 bottle then some how ended up ordering another 3 & the money was taken immediately from my account - over £130. I tried immediately to cancel it & was told my order had gone through immediately but not to worry as I could return the extra bottles received for a refund. How could I be so stupid but Wella is a well known name!! Is there anything I can do?????
No issues
I must be about the only person who bought one bottle of this product received just one bottle and had no problems with delivery, although it did take a few weeks to arrive. I'm not sure if its working, as all these treatments say it takes a long time. Maybe I bought from an Australian site??
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