Wellanail Anmeldelser 65

TrustScore 2.5 av 5

2,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The Customer Service was EXCELLENT!!! They answered within minutes of the initial email. The duplicate order was cancelled and refund initiated within an hour. They responded with a couple of follo... Vis mer

Vurdert til 1 av 5 stjerner

Sat, May 9 at 10:00 PM I made 1 order. Then I checked my bank account & saw I was charged for 2 orders Sat, May 9 at 10:30 PM I called support & canceled both orders Sat, May 9 at 10:47 PM I got email... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

Same experience as most people here. Ordered 2 bottles and somehow wound up paying for 5 plus shipping protection of $5.99. Immediately emailed to cancel 3 and of course it was already "with the couri... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

I found the hard sell after choosing the product really difficult to handle; so instead of trying it out first, I was pushed into buying 3 bottles thinking I was buying two, plus the added plasters.


Kontaktopplysninger

2,6

Under middels

TrustScore 2.5 av 5

65 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 20 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I just want to return item…

I just want to return my unemployment I paid 95 or 100.00 for 2 small bottles and the reviews were not good

18. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Wellanail

Hello Gina,

Thank you for your review.

All returns are processed in accordance with our return policy. We want to learn more what happened with your WellaNail. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Tracy from WellaNail

Vurdert til 4 av 5 stjerner

Cancel fungus treatment

I tried to cancel my order immediately to no avail only to later get a text that orders were usually processed w/i about an hour.

Was hung up on twice before a rep actually helped.

17. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Review Title: DECEPTIVE UPSCAMS AND HIDDEN SUBSCRIPTIONS! My Rating:negative 10

Total scam artists.
Be extremely careful with this company. My experience was a series of deceptive marketing tactics, hidden charges, and blatant lies from customer service.
• The "Sneaky" Upsell: I ordered two bottles, and was immediately redirected to a page offering three bottles for a "better price." It was framed to look like an upgrade; instead, they charged me for five bottles total AND “priority shipping” when I never agreed to it.
• Hidden Subscriptions: Check your PayPal/Bank statements! Under the name "Commerce Core," they signed me up for an unauthorized subscription without my consent. I only caught it because I checked my PayPal activity immediately and cancelled it.
• Dishonest Communication: When I tried to cancel the accidental order, support claimed that within just 15 minutes, it had already been packed and shipped. They only changed their tune after I filed formal claims with PayPal and my credit card company.
• The Contradiction: One representative (Victor) told me I couldn't get a refund until the items were delivered. Yet, exactly one minute later, another (Carol) emailed to say they had "intercepted" the order and issued a full refund.
They only gave me my $217.92 back because I involved my bank and PayPal and relentlessly emails and chats. This site relies on confusing layouts to overcharge you and then lies about shipping to prevent cancellations. Total scam—stay away!

I have also emailed my bank with screenshots of the messages from Victor and Carol so that the company cannot try to dispute the refund.

(In the spirit of transparency I used AI to write this because I was so angry and wasn’t making any sense. I had to compile all the different emails and messages into Gemini to help me make it sound like a cohesive review!!)

14. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Wellanail

Hello Lisa,

Thank you for sharing your experience with us.

We want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place,

An order is created only after checkout is completed and payment is confirmed. We offer one-time purchases as well as subscriptions. Any add-ons, including subscriptions, must be confirmed by the customer before the order is finalized. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.

After reviewing your communication with our support team, it appears that the matter has been resolved.

If you have any further questions or concerns, please don’t hesitate to reach out.

Kind regards,
Tracy from WellaNail

Vurdert til 1 av 5 stjerner

The advertisement is very convincing

The advertisement is very convincing. However, this product does absolutely nothing. I tried it; as directions indicate; for about 3 weeks. Since there wasn't even a spec of improvement. Extremely disappointed. In my opinion, do not purchase this item. It's a waste of time and money.

20. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Wellanail

Hello Jeanne,

We appreciate you taking the time to provide your feedback. Ensuring that our products align with expectations is important to us, and we take this type of concern seriously.

As we could not identify your order from the details shared, we have requested more information via email. Please review your inbox when you have a moment so we can proceed with reviewing your case.

Looking forward to your reply,
Tracy from WellaNail

Vurdert til 3 av 5 stjerner

All-in-all it was a good experience

All-in-all it was a good experience. As I checked out to purchase the product I was a bit confused at the additional pages I was taken through. I thought that I purchase the same product twice. It would be nice if to get a confirmation of the completed order before the additional pages

8. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Wellanail

Hello Ledelle,

Thank you for sharing your experience with us. We’re glad to hear that overall your experience was positive.

These are add-on options that we offer and are intended to highlight additional products and features that some customers find helpful. They are completely optional and can be skipped.

We appreciate your feedback and are continuously looking for ways to make the experience smoother and more enjoyable.

Best wishes,
Tracy from WellaNail

Vurdert til 1 av 5 stjerner

Wellanail a disreputable company!

Even giving this company 1 star is too good. DO NOT ORDER ANYTHING FROM THIS COMPANY, IT IS A TOTAL RIP OFF. I ordered one bottle and was charged for two. Plus they charged me $5.99 for shipping protection, which I didn't request. Within moments after I order the product I received a confirmation email which charged me for two bottles and the shipping protection. i immediately called the company and spoke to some male and wanted to cancel and he told me the warehouse had already prepared the bottles for shipment. It was then that I realized I was dealing with a disreputable co. They charged me for two separate orders totaling about $80.00. I learned a valuable lesson, CHECK THE REVIEWS FIRST. Update. There customer service is as bad as the rest of the company. They want to give me a $20.00 discount and send back the products but I have to pay for shipping as stated in their terms and conditions. Oh, but wait, they charged me $5.99 for shipping protection. I give up, they win. I really hope that the old adage "what comes around, goes around" and maybe they'll get theirs someday. 3/16/26, to be fair, Wellanail just credited my account for $30.00 and $5.99. $30 was for the extra bottle they charged me for, the$5.99 was for the shipping protection cost I didn't approve. So, in the end, they charged me for only 1 bottle. I have not tried the product yet, so I can't recommend either way.

16. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Wellanail

Hi Johnny,

Thank you for taking the time to share your feedback. We are continually reviewing our processes to improve the overall customer experience.

Providing clear information throughout the purchasing process is a priority for our team. Our checkout system automatically calculates the final total based on the quantity selected and any optional features chosen before completing the purchase.

Your case has been escalated for further review, and a dedicated agent is now looking into the details to provide assistance.

Kind regards,
Tracy from WellaNail

Vurdert til 1 av 5 stjerner

SPAM SPAM SPAM

SPAM SPAM SPAM

Dafür, wie immer, 1*

Keine Bestellung (das Zeug taugt wohl eh nix)

6. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Wellanail

Hallo Thomas,

vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.

Es ist uns sehr wichtig, auf unserer Website und in unseren Marketingmaterialien klare und transparente Informationen bereitzustellen, damit Kunden fundierte Kaufentscheidungen treffen und verstehen können, wie sich das Produkt im praktischen Einsatz verhält.

Derzeit konnten wir keine Bestellung finden, die mit den in dieser Bewertung angegebenen Informationen übereinstimmt. Daher haben wir Sie um weitere Details gebeten, um Ihren Fall zu überprüfen.

Wenn Sie weitere Fragen oder Bedenken haben, wenden Sie sich bitte an support@wellanail.com.

Mit freundlichen Grüßen,
Tracy von WellaNail

Vurdert til 1 av 5 stjerner

Wellanail transaction process isn't legit

At this point I can't review the product because I haven't received it yet. My complaint is the transaction process. I initially was ordering two bottles. The transaction was going through my payment app. As I was waiting for a summary of my transaction Wellnail offered a three bottle option that decreased the cost of each bottle by a couple of dollars. I thought the offer was an upgrade of the initial transaction. Instead it became a separate order. I never got a summary of the order to confirm what I was purchasing to give me the option to make any change to the order. Once I got the email of my order I replied to their email within two minutes of when I received their email to cancel the three bottle order. I got a reply back that a cancelation had to be done within an hour. Since I requested a cancelation within three minutes I thought they would cancel that one transaction. Instead within thirty minutes I got an email replay that the order had been processed and being shipped out. The email also stated I can send back the product within thirty days for a refund and they threw in an extended warranty. Reading some of the other reviews I believe that's a joke. I wish I had read reviews before making the purchase.

24. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Karin Pawlak

Kontakt mit der Firma ist nicht möglich,Tel Nr aus Litauen falsch,nur noch automatische Mails von einer ominösen Bank.
Ware mit falschen Mengen zu dreifachen Preis geliefert,da angeblich ein Abo abgeschlossen.
Das ist für mich ein Betrüger

15. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Leider muss man 1 Strrn geben

Leider muss man 1 Strrn geben.
Ich warte jetzt seit 2 Monaten auf die Lieferung. Das Geld in Höhe von 86,96 € wurde sofort abgebucht.
Habe mehrmals versucht, das Geld zurück zu erhalten. Aber ich wurde immer wieder vertröstet, dass die Lieferung in den nächsten Tagen kommt.

19. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Wasted Money

The product is not working, and the whole story seems to be a total fake. I have spent some serious money on the product and am now asking to get some money back because the product is not working. They have a money-back guarantee, but no reply anymore. Don't waste your money on this product.

1. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Bought product tried to cancel they…

Bought product tried to cancel they said it had already shipped give me an extended warranty by email to give the product a chance. Now time to return they said product returns has expired. Have tried contacting them bas customer service. The product doesnt even work. Will not advice anyone to buy or use them ever. It’s a scam

5. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I’ve given 1 star because I can’t give…

I’ve given 1 star because I can’t give 0
Ordered this and when it arrived it was empty, just a bottle and dropper
I’ve been on with ‘Victor’ at customer service and although the product is clearly defective I have to pay to send it back or I have to accept £13.99 as a refund when I paid £55 for a tiny bottle of air!!
AVOID AVOID AVOID

2. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

SCAM-doubled the price,charged twice

The website said $55 for a bottle, even once we chose & went to Cart. The moment we typed in and acknowledged our credit card, the price changed to $97 AND they then charged us TWICE. We rung to cancel & they said it was too late as it's ready to be sent, in 10 minutes! It just arrived today, one little bottle, with no address or means to return it! Even their website says you can change your mind within 24hrs....SCAM

24. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I wish I had looked at this before

I wish I had looked at this before - I’m
Afraid I ordered 1 bottle then some how ended up ordering another 3 & the money was taken immediately from my account - over £130. I tried immediately to cancel it & was told my order had gone through immediately but not to worry as I could return the extra bottles received for a refund. How could I be so stupid but Wella is a well known name!! Is there anything I can do?????

8. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

No issues

I must be about the only person who bought one bottle of this product received just one bottle and had no problems with delivery, although it did take a few weeks to arrive. I'm not sure if its working, as all these treatments say it takes a long time. Maybe I bought from an Australian site??

29. desember 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

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Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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