We Buy Any Car® USA - West Chester, PA Anmeldelser 

PLEASE READ
DO NOT SELL YOUR CAR TO THEM until after you read.
This doesn't apply to all employees but you are having you car cheched out for mechanical issues by people that have no idea what so ever what they are checking for. Reading past codes that are archived in you cars computer and then tells you about it and has no idea what it is. If you go to We Buy Any Car ask the person looking over you car what there experience/ qualifications are in Auto Maintenance. You sell to a dealership they have certified technicians look at it. If they took $100/200 off of every customer times that by 100,000 plus people. A few dollars on a car some people don't know or care but alot of cars that is stealing. A highly reputable company with 4.8 star rating that doesn't hire the right staff to do the right job and cheap tools because they don't want to spend the money on better ones because they have too many employees.
If you buy a car are you going to have your dentist look it over no your will have a certified auto technician look at it. Archive codes are something that was fix and you can pull it up in a scanner up to a certain amount of miles. It does not mean there is something wrong with car.
So i took a 2006 ford exploer, 125.380 miles on it, small crack in front bumber, airbag sensor wire had corrosion on it, small dent on hatch, and quarter panels vinyl wrapped because paint faded and cheaper to wrap then paint. Truck was black and wrapped in a gloss black matching rest of truck. Truck runs and drives great. So we buy any car. online evaluation was like $1200 low to begin KBB value from $5800 to $3100 depending on condition. So I book appointment and go up knowing the are going to knock off a few dollars. Staff was very friendly i do have to say. Had all the right cheap tools, kind of knew how to read the OBD2 code reader but reading and knowing what you are reading are 2 different things. I am a certified auto technician also PA state and emissions certified. I used my top of the line scanner to check codes before I got there. I knew I had 7 codes that had to do with putting LED lights in it and not putting the chancellors in. Not a big deal take out led light put back in regular light. So the sales rep. Or whatever they are called tells me I erased the codes 106miles ago I have 2 front Wheel Speed Sensors codes and a cylinder 1 misfire. No lights on in truck or running rough or like crap, just airbag light. I told him I changed the ABS sensors a few months ago and also the gas cap, and then did a systems check on ABS system and sensors and all good He says no the Wheel Speed Sensors are bad not the ABS sensors. I kindly and respectfully tried to explain to him THEY ARE THE SAME THING. He kept telling me they weren't then there computer offered me $100. Scrap yard down the street offered me $1050. He stated he couldn't come close to that. They make commission or bonuses of of the less they spend on a car, so it's there job to try and knock you down. I am not mad about the offer, i am PISSED because you have people that have no qualifications or experience whatsoever appraising your vehicle doing mechanical checks and offering you money on it but yet they don't even know where the hood release is and they probably never even heard him in OBD2 before they started there. KBB.com instant cash offer offered $2386. I then took to a highly reputable dealership and truck was checked out my a ASE certified technician and I was offered $1852 they took off for airbag sensor and crack in bumper. They saw the archive ABS sensors oh sorry Wheel Speed Sensors and just asked if I replaced with ford or aftermarket. I said Motorcraft and had a check in hand. No misfire no anything else. I am not saying it's a bad company or employees are worthless. I am saying make sure the person know what they are doing and not just looks like they know what they're doing and saying. You get into an accident and a certified appraiser comes out to appraise the car you go to sell the dealership Certified Technician appraises your car you go to we buy any car and they should have a certified technician looking at car not an actor that can talk a good game but not know anything. I am VERY mad about the BS they tried to sell me not the money at all. KBB INSTANT CASH OFFER. Com go there first. I am only one person and they don't care about me or anything I have to say. They will just move on to the next target of there bait and switch. I just hope this gets out to one person that's all.

The entire process of selling our Expedition was well executed beginning with the application through the evaluation and issuance of the check. The adherence to the scheduled appointment was very much appreciated. Chase was very well organized and efficient throughout the entire closing process. Earlier I had experienced excessive delays with a competing entity.

Chase was very helpful, understanding of my situation, and kept the process fluid to fit the situations that arose.

I had a great experience at the West Chester location with Aziza. She was really helpful and walked me through every step of the process. She also took the time to explain everything that she was doing while evaluating the car. The whole experience was quick and easy and I would definitely recommend it to others who were looking to sell a car. Aziza gave great customer service and was wonderful to chat with through the whole process.

they definitely do not pay top dollar but are convenient to use. They came and picked my car

They were on time, worked to get us a value and made it easy to do.

Professional service. Clear explanations for paperwork.

I recently contacted several companies to get an offer to purchase my 2021 Honfa Pilot. We Buy Any Car® USA - West Chester, PA was one of them. After providing specific details about the car, they quickly provided an estimated purchase price which compared favorably with the offers I received.

I scheduled an appointment at their West Chester PA location. i was greeted by Ryan, who handled our transaction. He was friendly and efficient and after inspecting my car he confirmed their offer, which I accepted and completed the necessary paperwork.

The whole process took about 45 minutes and I went home with check in hand. Thanks for providing a stress free experience!

Chase was very welcoming from the start, I had to change my appointment and he made it for the very next hour which I appreciated. He walked me through the process, explaining each step as we got to it, and within an hour I had a check for the car! Thank you Chase, and the rest of the team for a great and painless experience!!

It was quick and easy. There was room for negotiation.

Mr. Bilks,
We wanted to let you know about our experience with Chase Kinsey. We made an appointment with Chase on Tuesday, March 4th, at your West Chester office. Chase was personable and respectful and explained the process in detail while answering any questions that we had. Because of Chase the process was enjoyable, stress free, and quick. We appreciate the opportunity we had to sell our vehicle to We Buy Any Car to anyone and would recommend this process to anyone.

Ed & Peg Brinkman

Excellent customer service! Very helpful and explained everything well! Spent a lot of time on helping me make my decision since my car was financed! Everything was great!!! Thank you!!!

Chase and Ryan were on top of it and responded quickly- it was a far better process than dealing with the new car dealership for trade in - will use Chase & Ryan again if we do another deal

Such an easy experience from beginning to end and very fair offer. My rep was professional and very easy to speak with. I felt welcomed, great service!

Experience was quick and easy. I just wish I would have gotten more from selling my vehicle.

Fast
Friendly
I wish I would of gotten more for my vehicle.

West Chester branch and Chase were great to work with!!

The mobile purchasing service made selling my car a clean, easy transaction. Brendon Smith was professional and we were able to reach a price at which we were both comfortable doing business. The paper work was easy and convenient due to Brendon being able to print documents and a check right from his "We Buy Any Car" vehicle. The whole process took one hour.

I think it was an incredibly low ball offer. If we had not been super motivated to get rid of the vehicle, I would not have accepted.

Your response does not reflect the information I shared in our email exchange, further devaluing the experience we had and affirming the negative review.