Extremely disappointing experience
Extremely disappointing experience — terrible customer service and delivery
I have never experienced such a frustrating experience with an online order. My delivery was already delayed, and then the order was marked as delivered even though I never received it. The delivery person did not contact me at all.
When I contacted customer service, instead of properly investigating the situation with their delivery company, I was told to look around my building, check my garden, mailbox, hidden areas, and even ask my neighbors whether they had received my package. I paid for a delivery — I should not have to investigate where a courier decided to leave my order.
What made the experience even worse was the lack of proper follow-up. I repeatedly contacted customer service and had to keep explaining the same situation, with no meaningful resolution.
The communication from customer service was also extremely unprofessional. I was looking for a straightforward solution to a simple delivery problem, but instead I wasted a significant amount of time sending emails and following up.
At this point, I no longer even want the product. I simply want my money refunded.
Very disappointing experience from beginning to end. I would not recommend this company based on my experience with their delivery service and customer support.
