Item not arrived and reluctant to refund
Ordered an item on the 3rd Feb. Was emailed by the 6th that it had been dispatched. Item was not delivered to the correct address - photo from tracking details was some random doormat nowhere in my vicinity. On the 14th Feb I contacted the company to let them know the order did not arrive. I had a reply on the 15th Feb where a replacement was suggested and the address was checked. I confirmed the address was correct on the 16th Feb. I then emailed again on the 11th March to check for an update, and did not get a response. On the 22nd of march I contacted to ask for a refund due to the time lapsed. They replied on the 30th March to suggest a replacement or refund and I confirmed refund 7 hours later. Still have not heard back or received refund. Do not buy from this company unless you fancy a similar rigmarole.








