Once I was finally able to connect with WAK's support team (a website technical problem that none of the front line folks could help) Vincent was prompt, courteous, and clearly listening to the conc... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Once I was finally able to connect with WAK's support team (a website technical problem that none of the front line folks could help) Vincent was prompt, courteous, and clearly listening to the conc... Vis mer
Selskapet har svart
Misleading yarn colour and description for the Cotton Aquamarine. I have bought a lot of yarn online over the years and this was the worst discrepancy between the advertised photos and the actual yarn... Vis mer
Selskapet har svart
Ho fatto un ordine 8 marzo ma non avendo ricevuto la merce dopo 1 settimana e, non trovando la tracciabilità sull’app SHOP, come da Voi proposto nell’area conferma ordine, ho scritto ben 2 mail per av... Vis mer
Selskapet har svart
En tricotant mon pull je me suis rendu compte d'un problème de teinture 'bobling'. Le service client va me renvoyer 2 pelotes. Il faut quand même détricoter et retricoter, mais c'est sympa de leur par... Vis mer
Selskapet har svart
Skrevet av virksomheten
About us
WAK is more than a brand, it's a family! Did you know that we are more than 1 million makers? Since 2011, we have grown a passionate community of craft lovers. With the help of social media, we've been able to teach people from all over the world how to knit and crochet. Our kits, yarns and tutorials have accompanied them in their journey from newbies to pro makers.
Do you want to learn to knit but don't know where to start? This is the perfect place. Here you will find a lot of knitting and crochet kits for beginners with easy and basic stitches. The kit is all ready: skeins, needles and pattern. We also prepared a lot of video tutorials on our website to show you how to get started easily from home.
What are you waiting for? Join us!
Calle de Serrano, 110, 5º, 28006, Madrid, Spania
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
El pedido ha llegado rápido y sin problemas y la descarga de los patrones a través de los códigos QR ha ido fenomenal.

Svar fra We Are Knitters
Their customer service was super responsive!

Svar fra We Are Knitters
WAK always assists when I have any questions or need help with a product or order!

Svar fra We Are Knitters
My experience so far is really good . I hate emailing but they have no hotline for call outs . I thought it was going to be like every other site no call back . They emailed me back right away and stayed in touch . So for me that is incredibly positive so thankyou .

Svar fra We Are Knitters
Once I was finally able to connect with WAK's support team (a website technical problem that none of the front line folks could help) Vincent was prompt, courteous, and clearly listening to the concerns I raised. Well done!
They are in the middle of a site overhaul at the moment, so extend a little grace if you're waiting for help. It will be worth it. :)

Svar fra We Are Knitters
Cardigan pattern worked well. Issue with the quality of the wool but it was resolved by the customer service team very quickly.

Svar fra We Are Knitters
My query was answered really quickly and in a very helpful way - further support was offered if required.

Svar fra We Are Knitters
Service client toujours très réactif et à la recherche d'une solution systématique.

Svar fra We Are Knitters
En tricotant mon pull je me suis rendu compte d'un problème de teinture 'bobling'. Le service client va me renvoyer 2 pelotes. Il faut quand même détricoter et retricoter, mais c'est sympa de leur part.

Svar fra We Are Knitters
A real customer help, so rare ! Lovely patterns and excellent wool

Svar fra We Are Knitters
Excellent customer service. Responded to my query and resolved the issue immediately.

Svar fra We Are Knitters
Misleading yarn colour and description for the Cotton Aquamarine. I have bought a lot of yarn online over the years and this was the worst discrepancy between the advertised photos and the actual yarn colour that I have ever experienced (I checked on different screens before buying to try to avoid any surprises). Unhelpful customer service with bots and generic responses. Lots of marketing emails.

Svar fra We Are Knitters
I ordered a bunny kit and within less than a minute I realized I had the wrong address. I tried to cancel, I called customer service a was told nothing could be done. This was in less than a minute. I’m out the money and will never see the kit. Never ordering again.

Svar fra We Are Knitters
I love these kits. Beautiful yarn, lovely pattern with super-easy instructions and the finished product always gets loads of compliments. I’ve started knitting them for my family now.

Svar fra We Are Knitters
I received no answer other than an FAQ page - which brought me to this site (ironically).

Svar fra We Are Knitters
Produits de qualité ++ la meilleure sur le marché.
Livraison rapide.
Satisfaite de mon achat et je recommande bien évidemment WAK

Svar fra We Are Knitters
Every thing, every wool, every delivery is TOP. The help desk is very reactive, kind and helpful !

Svar fra We Are Knitters
My husband attempted to buy the Muud Evita storage box only to find that he had to also buy a "mystery" wool package. Insufficient ( for experienced knitters ) amounts of the Bling Bling wool was supplied in the mystery bag and when I asked to buy more I was informed that there was none. Further conversations revealed that these mystery bags were made up of some end of line items leaving the purchasers with small amounts of over priced, and I mean extortionately priced yarn. The mail reply I have received today was very unhelpful and worded in an abrupt manner suggesting that the yarn was knowingly purchased as end of line and sale items which it was most definitely not.

Svar fra We Are Knitters
Ho fatto un ordine sbagliato, ma non c’è la possibilità di tornare indire, annullarlo e ripartire da capo. Peccato perché i prodotti sono interessanti

Svar fra We Are Knitters
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.