Paying 40€ for return from Europe (Germany) feels like a scam! I*ve never experienced such kind of service before. Fun fact returning it from US to UK seems even cheaper. Should have think twice b... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Their checkered overshirts are so amazing. Honestly love them. I have 8! Cant recommend this company enough.
Selskapet har svart
Quality clothing and fantastic customer service. I had an issue with an online order where I had entered a £130 gift card at checkout and it appeared to have been successfully applied, but I was su... Vis mer
Selskapet har svart
Had an issue regarding a loss item that was delivered but probably stolen without me providing a signature. Without question the team at WAX replaced the item whilst the case was being investigated. E... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture.
Kontaktopplysninger
10-11 Greenland Place, NW1 0AP, London, Storbritannia
- customercare@waxlondon.com
- waxlondon.com
4,2
Bra
134 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 63 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent customer service
Excellent customer service. Great shirts .
23. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hi there!
Thank you for your kind words - we are pleased we could be of assistance!
Best wishes,
Wax London
I asked Wax London for some product…
I asked Wax London for some product advice, instantly they replied in a friendly and helpful manner, I have purchased a few products lately from the brand that are of exceptional quality for the money and look even better in my opinion than the photographs depict. A great store, product and service, highly recommended.
17. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hey there Felix!
Thank you for your kind words - we are so pleased we could be of assistance and you are a fan of our brand!
Best wishes,
Wax London
Can shop with confidence
Super straight-forward *human* interaction dealing with Wax Customer Care team. Will definitely shop with them again.
24. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hey there!
Thank you for your feedback - we are glad we could be of assistance :)
Best wishes,
Wax London
Most excellent customer support I’ve…
Most excellent customer support I’ve worked with. Had zero issues with exchanges and returns. Clothing is also very high quality!
9. april 2024
Anmeldelse skrevet uten oppfordring
Lovely item
Lovely item. Had an issue with it several months after purchase and wax responded quickly to resolve it. Would purchase from them again
4. april 2024
Anmeldelse skrevet uten oppfordring
I love Wax
I love Wax! The quality of the clothes is incredible, i love the simple and elegant style, and their customer services is unmatcched.
13. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hi there!
Thank you for your kind words - we really appreciate it!
We are so pleased to hear you are happy with our service and the clothes you have received!
Best Wishes,
Wax London
Customer service is excellent
Customer service is excellent. Unheard of response times. Talk to a real human. Resolve the issue immediately.
21. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hi Tyler!
Thank you for your feedback - we really appreciate this! Always happy to help.
Best wishes,
Wax London
Great design and great customer service
15. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hi James,
Thank you for your feedback!
Best wishes,
Wax London
Customer Service and Quality!
Loved the customer service! It was so easy to deal with and fast in response as well. I was worried about my order issues I had since I'm located outside of the UK, but the customer service and support I received was super helpful! The coat quality is superb by the way!!
4. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hi Sori,
Thank you for taking the time to share your feedback. We're glad we were able to be of assistance.
Please let us know if there's anything else we can help with.
Best wishes,
Wax London
Top quality customer service … and clothes
I loved the clothes - excellent quality. Sadly my son didn’t, so I had to return them. Customer service was absolutely excellent - much better than I expected or have received from bigger brands.
5. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hello,
We appreciate you taking the time to give us your feedback regarding the clothing, and we're glad to hear we were able to assist you.
Please let us know if there's anything else we can help with.
Best wishes,
Wax London
Excellent customer service
Excellent and fast customer service to resolve issue with Overshirt. No quibble replacement arrived within 24 hours. All of which made up for the initial disappointment. Thanks
19. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hello,
Thank you for taking the time to give us your feedback! We're so glad we were able to help you resolve the issue with your order.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
Lovely shirts
Lovely shirts, I'll definitely shop here again!
16. januar 2024
Anmeldelse skrevet uten oppfordring
Really good clothes
Really good clothes. Nice quality, great fit. Great smart casual style
4. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hi John,
Thank you for taking the time to give us your feedback. We're so glad to hear you're happy with the quality of the items.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
Excellent quality overshirt
Excellent quality overshirt, lovely colour and fit. Sent extremely quickly just before Christmas. Had some questions and the customer care team got back to me instantly. I will definitely shop at Wax again.
27. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hello,
Thank you for your kind feedback. We're so happy to hear you like the Overshirt, and we're glad to be of assistance.
Best wishes,
Wax London
Quick and easy returns/exchange process
Bought two overshirts on sale that were too small. I contacted their customer service team who wrote back immediately with a return shipping label from US to London and they went on and processed the exchange as soon as I dropped the package off with DHL. All around the holidays!
12. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hi Claire,
Thank you for taking the time to give us your feedback. We're so glad we were able to assist with your exchange. We hope you're happy with your new order.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
The customer service team were…
The customer service team were responsive and so helpful in spite of a Royal Mail issue!
7. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hi Andrea,
Thank you for taking the time to give us your feedback, and we're so glad we were able to resolve the delivery issue for you.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
Customer Care very helpful!
I plan to buy a jacket for my son for a Christmas present. I had a few questions regarding the sizes. I contacted the Customer Care and they were very prompt and friendly with their replies. And this information is helpful in making the purchase decision.
30. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hi Leslie,
Thank you for taking the time to give us your feedback, and we're glad to be of assistance.
Please do let us know if there is anything further we can help with at all.
Best wishes,
Wax London
Great product and fantastic customer…
Great product and fantastic customer service. Thank you 👍
30. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hi Mark,
Thank you for taking the time to give us your feedback, we're so glad to hear you're happy with your purchase.
Best wishes,
Wax London
25 euros to return just one item
I had to return one of the items. The return price is incredibly high : 25 euros from France to the UK for just one item. How can you charge 10 euros to ship a single item when you sell it, and more than twice as much for a return ? I'll never buy anything from Wax ever again.
16. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Wax London
Hi Timothy,
We appreciate your feedback, and we always value hearing from our customers.
We're currently in the process of reviewing our returns process, however we have reached out to you directly via email to discuss the matter further, and we look forward to your response.
Best wishes,
Wax London
I’ve bought a few items over the last…
I’ve bought a few items over the last year and the quality is superb! Fit is perfect and really looking forward to ordering some items from Autumn/Winter collection this year.
22. september 2023
Anmeldelse skrevet uten oppfordring
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