Wavesupboards Anmeldelser 1 436

My two brothers and I all ordered the same paddle board at the same time and all of us bent the paddles within the first few uses. Mine bent on the first use and snapped by the third. My brother’s valve released some air whilst inflating which makes it hard work, but it’s workable. I asked customer service if they would give me a discount on a new carbon paddle but instead of answering my question they sent me a replacement aluminium paddle, despite them clearly not working. The responses from customer service repeatedly failed to answer my direct questions and were inconsistent.

UPDATE TO REVIEW on 28/08/25 – Following my original review, Wave asked me to contact them, claiming a “senior team member” would handle my case. In reality, the replies I received felt automated, which only reinforced my concern that Wave have little genuine interest in customer care.

Their solution? First, they offered me 5% off a new board. When I pointed out how inadequate this was, they raised it to 10% as a so-called “gesture of goodwill.” To frame that as me not "accepting the support we offered” is misleading as there has been no support offered at all. At no point have they acknowledged the poor quality of their product or taken responsibility for the fact that a seam failure on their board put my children at risk on the water.

Yes, my board was out of warranty — but a company that truly cared about quality and safety would stand behind their products. Instead, Wave’s approach feels like little more than damage control.

My advice: if you’re tempted by an inexpensive paddleboard, think twice. In my experience, Wave is little more than a drop-shipping operation with poor build quality and worse support. AVOID AVOID AVOID.

ORIGINAL REVIEW - Review of Wave SUPs – Classic SUP Package

I bought a Wave Classic SUP package directly from the Wave website in December 2022. Unfortunately, the experience has been very disappointing from both a product quality and customer service point of view.

The pump broke on its third use. I emailed Wave at the time (June 2024) but received no reply at all.

After only five uses, the seam on the paddleboard burst while I was on the water with my 8-year-old. Thankfully we were able to get back to shore safely, but this could easily have been far more serious. Our use is normally very light on calm waters as we have small children.

When I contacted Wave, they refused to repair or replace the board, insisting it was “out of warranty,” and offered only a repair patch. A patch is already included in the box with the SUP, so this was essentially no offer at all.

I raised the issue under the Consumer Rights Act 2015, which requires products to be of satisfactory quality and last a reasonable length of time. A board failing after just 5 uses clearly does not meet that standard.

In the end, Wave left me no choice but to escalate the matter through my credit card provider under Section 75.

It’s very disappointing that a company selling safety-critical leisure equipment has such poor quality control and after-sales support. Based on my experience, I would strongly caution others against buying from Wave.

Navigator kayak. Great product, excellent value for money. The carrier backpack needs stronger buckles (broke after 3rd use) and the hooks on the side of the kayak can get in the way of the person paddling at the back. Minor details for an overall excellent product.

Great paddleboard for the price and excellent customer service. No idea how but I managed to bend the paddle on my first time out. Contacted them and they replaced it without question.

I was away when ordering and asked if they could deliver when I'm back. Sophie was super helpful and kept in touch with me all the way through!
Great customer service and really friendly :D

A great selection of SUP and clear definitions as to their suitability. But also great customer service which is as important to me as the quality of the products. I had an issue that needed to be sorted and Sophie was extremely helpful and responded very quickly to my emails and sorted the issue straight away. Great customer service - thank you 😊

We ordered a Recon paddle board, it arrived next day as promised, packaged really well and seemed a high quality material.

We have used it 4 times so far and it was easy to set up and pack away. The kids love it and it’s going to give us many happy memories together.

Customer service has been really good too, responses were quick and very helpful. Particularly helpful were Riyad and Esther.

Will 100% be looking at getting another board from Wave for the kids to use on their own when the time is right!

The SUP is great and the kids love it. Couple of issues with it once we started using it but Esther sorted them asap.
Great price, great product and great service.

Great product at a competitive price… A small issue of damage discovered on unboxing was sorted out immediately by Sophie and Esther who were good enough to reply to my email and sort it out on a bank holiday.

Fantastic support from Esther amazing from start to finish and couldn't be of more help. We were recommended Wave and we will continue to recommend them to others going forward.

We ordered our paddle board on Friday and it arrived on Saturday! Unpacked and blew the board up and it all looks great. There was a small rip on the pocket of the carry bag so I emailed in the evening and by the next morning I had a reply from Sophie to say that they would send out a new bag straight away. Brilliant service, can't wait to get out on the water!

quick and very helpful, with clear guidance and information.

Great product. Had an issue but this was quickly resolved

I received my new paddle board today, I went for the navy woody. Looks really nice and sturdy straight out the box. It has clear instructions for set up but unfortunately I had a faulty pump. I reached out to them today when I received my board and they have already sent a new pump out. Great customer service! Thank you Antria for the speedy reply. Can't wait to test my new board out.

Great boards.

Great company, recently been using their Wave Recon and love the feel of it on the rivers. Have their full range and can highly recommend them all

Exceptional customer care by Esther. Highly recommend the wave Garda spa and the inflatable paddle board. Hot tub is eco, my electricity bill is not as high as I thought it would be and the app to control temperature, filter and bubbles is great. Most importantly looks a lot nicer than the blow up hot tubs!

problem with pump leaking after warranty ran out. given new one as courtesy - v helpful no fuss

Sophie and Antria were amazing, fixed a minor issue and really pleased with level of customer support

Ordered a paddle board from these guys. Was delivered the next day. The board not only looks great but is super solid and sturdy. We had a few issues with the pump letting by whilst inflating but after speaking to Sophie via email we’re getting a replacement pump which hopefully resolves the issue. Can’t fault the customer service and would recommend to anyone interested in purchasing a paddle board.