I bought a spa through Currys, and it arrived with an incorrect panel. I contacted Currys for a resolution, but common sense could not prevail; although I was talking to a human, it was very mu... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I don’t know if we just received a faulty spa but it has been a complete disappointment from the moment we unboxed it. Faulty controller, replaced it. Filter system does not work. Heat pump Ron’s cons... Vis mer
Selskapet har svart
We bought a Garda 4 person hot tub, ordered on Friday morning and paid for next day delivery, it arrived on time!! Took a little longer than 20 minutes to build but was quite easy following the inst... Vis mer
Selskapet har svart
Excellent service! I needed this part to get my hot tub back up and running, and the order was handled promptly and professionally. Elizabeth was so helpful in making sure everything went smoothly. Hi... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Wave Spas
Skrevet av virksomheten
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Kontaktopplysninger
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, Storbritannia
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4,2
Bra
7k anmeldelser
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quick response and very helpful
Quick response and very helpful. Quick to resolve my enquiry
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Thank you so much for your kind words!
We’re really pleased to hear that we were able to respond quickly and resolve your enquiry without delay. That’s exactly what we aim for fast, helpful support that keeps everything simple and stress-free.
If you ever need anything else, we’re always here and happy to help. 🫧💙
Customer Service Was Exceptional from…
Customer Service Was Exceptional from the moment I had a problem with my spa, to getting the information they needed to resolve my problem. It was a little frustrating not really knowing what to do, but as I was instructed a long the way, it was good knowing that they were there to help.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Thank you so much for taking the time to share this — we really appreciate it.
We completely understand how things can feel a little frustrating when you’re not sure what to do, so it’s great to hear that our team was there to guide you step by step and keep everything on track. That ongoing support and clear communication is exactly what we aim to provide — helping you feel supported from start to finish.
We’re so pleased the experience turned out positively, and if you ever need anything in the future, we’re always here and happy to help.
Jade at wave spa
Jade at wave spa replied very quickly to my emails. She explained very well as what to do and had the issue resolved the same day 😊
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased to hear that Jade responded quickly, explained everything clearly, and had the issue sorted the very same day — that’s exactly the kind of fast, helpful support we love to provide.
We’ll be sure to pass your kind words on to her — she’ll really appreciate it 😊 And if you ever need anything else, we’re always here and happy to help.
I had an issue with my order and I…
I had an issue with my order and I emailed to see what was going on, Sophie got back to me pretty quickly and had a solution ready within her first email, issue sorted, new board in bound! Very good customer support and I’m a happy bunny!
Thanks Sophie!!
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Thank you so much for your brilliant feedback!
We’re absolutely delighted to hear that Sophie responded quickly and had a solution ready straight away — that’s exactly how we like to handle things. Getting everything sorted in the first reply and arranging your new board promptly is what great support is all about.
We’ll be sure to pass your thanks on to Sophie, she’ll be so pleased to hear it! And we’re thrilled you’re a happy bunny again 🐰💙
If you ever need anything else, we’re always here and ready to help.
Very helpful and responsive…
Sophie was very helpful and responsive to the issues that I raised. These were resolved with minimal fuss and it was great customer service
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Thank you so much for your kind feedback!
We’re really pleased to hear that Sophie was helpful and responsive, and that everything was resolved with minimal fuss. That’s exactly what we aim for clear communication, quick support, and great service from start to finish.
We’ll be sure to share your lovely comments with Sophie she’ll really appreciate it. And if you ever need anything in the future, we’re always here and happy to help.
Not all its made out to be ECO FOAM
I would love to write a good review but feel that im just getting messed about now. Got a eco foam hot tub at end of Nov 25, within a week it came up with HL codes, had a new heater delivered which arrived with broken plug, got that sorted only for it to do same thing set its temperature only for it to keep rising and display the HL code. It has now all been sent back and awaiting refund. Have lost all faith. How long does it take to refund somebody?
24. desember 2025
Anmeldelse skrevet uten oppfordring
First class customer service
We had an over heating issue with our spa. I emailed and a lovely lady called Sophie replied to me so quickly and gave me tips on our to reset it. When this didn’t work Sophie arranged for our heater to be collected and within 3 days a new replacement heater was sent. This was fantastic service by everyone involved. We would highly recommend Wave Spa’s
23. januar 2026
Svar fra Wave Spas
Thank you so much for sharing this we truly appreciate it!
We’re sorry you experienced the overheating issue, but it’s fantastic to hear that Sophie was able to respond quickly, guide you through the reset steps, and then arrange a smooth replacement when needed. Getting everything collected and a new heater sent out within a few days is exactly the kind of efficient support we aim to provide at Wave.
We’ll make sure Sophie and the wider team see your wonderful feedback it means a lot. Thank you also for recommending us; that really is the biggest compliment we can receive! 🫧🌊
If you ever need anything in the future, we’re always here and happy to help.
Things go wrong, it's what you do to fix them that matters!
When faced with a technical issue requiring support, Sophie was amazing in helping resolve the situation quickly, was super responsive and made what was a less than ideal situation into a positive customer service experience. Couldn't recommend highly enough - thanks again Sophie!
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
This is such a brilliant review to receive — thank you! 🫧💙
You’ve summed it up perfectly: things can sometimes go wrong, but it’s how they’re handled that really counts. We’re so pleased that Sophie was able to respond quickly, stay super responsive, and turn what could have been a frustrating situation into a genuinely positive experience. That’s exactly the standard we aim for at Wave.
It means a lot that you’d recommend us so highly — and we’ll make sure Sophie sees your kind words. She’ll be absolutely delighted!
If you ever need anything in the future, we’re always here and happy to help keep things bubbling smoothly.
thanks!!
Sophie at wave was extremely helpful and very responsive. she gave me all the information i needed!! thanks Sophie @ wave!!
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Thank you so much for your kind words!!
We’re thrilled to hear that Sophie was so helpful and responsive, and that she made sure you had all the information you needed. That’s exactly the experience we want for every customer at Wave — quick replies, clear guidance, and proper support from start to finish.
We’ll pass your thanks on to Sophie — she’ll be delighted! And if there’s ever anything else we can help with, we’re always here. 🫧🌊
Sophie
Sophie, had all my customer details, made the job of getting the spa repaired really easy. I was so pleasantly surprised. I expected it all to be so much more difficult but it just wasn’t.
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Hi Ross,
Thank you for your lovely feedback! We’re so pleased to hear that Sophie made the repair process simple and hassle-free for you. It’s great to know we could exceed your expectations and provide an easier experience than anticipated. We’ll be sure to pass on your kind words to Sophie.
enjoy your spa
Kind regards
The Wave Team
Replacement part
Jade was very helpful replied to my emails quickly and resolved my issue promptly very good service
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Hi Lesley
Thank you for your feedback! We’re delighted to hear that Jade was able to respond quickly and resolve your issue promptly. She’ll be pleased to know her support made a positive difference.
enjoy your spa
Kind regards
The Wave Team
My heater was damaged and Sophie…
My heater was damaged and Sophie immediately arranged for a replacement to be shipped out to me.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Hi Sam
Thank you for your feedback! We’re so glad to hear that Sophie was able to act quickly and arrange a replacement heater for you. She’ll be happy to know her support made the process smooth and stress-free.
enjoy your spa
Kind regards
The Wave Team
Jade helped me with my heater…
Jade helped me with my heater replacement. Fast, friendly service.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Thank you for your feedback!
We’re delighted to hear that Jade provided fast and friendly support with your heater replacement. She’ll be thrilled to know her help made a positive difference.
enjoy your spa
Kind regards
The Wave Team
Sophie was super helpful and friendly
Sophie was super helpful and friendly, really good service.!
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Hi Richard,
Thank you for your kind words!
We’re delighted to hear that Sophie provided helpful and friendly support — she’ll be thrilled to know her service made such a positive impression.
enjoy your spa
Kind regards
The Wave Team
Sophie has made this experience better
Sophie has made this experience better. I wish the quality of the product was as good as her service. But at least this time she just got us the replacement parts without all the run around and stalling we got the first time the heater broke (we are on the third one in 8 months) We also had to get a new controller (WiFi didn’t work) new cover (silver coating peeled off) new inner liner as it started shredding. I think the foam walls are all we have original. And those are starting to separate from water. Even with her excellent service, I’m not sure this is worth the nearly $2000 we paid. But as long as they honor the warranty that starts over with each replacement, we will at least keep it working.
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Hi Cynthia,
Thank you for your honest feedback.
We’re glad to hear that Sophie has been able to provide excellent support and make the process smoother for you — she’ll be pleased to know her efforts are appreciated. We’re very sorry for the ongoing issues you’ve experienced with your hot tub components. Your concerns about reliability and value are completely understandable, and we truly take this kind of feedback seriously. Please rest assured that our team will continue to support you and honor your warranty so your spa can keep running as smoothly as possible.
enjoy your spa
Kind regards
The Wave Team
Sophie has answered my questions and…
Sophie has answered my questions and solved my problems quickly and efficiently
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Hi Marc,
Thank you for your great feedback!
We’re so pleased to hear that Sophie was able to answer your questions and resolve your issues quickly and efficiently. She’ll be delighted to know her support made a positive difference to your experience.
enjoy your spa
Kind regards
Wave Team
I received a quick response
I received a quick response, a detailed explanation, and positive feedback.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Hi,
Thank you for your kind feedback!
We’re delighted to hear that you received a quick response along with a clear and detailed explanation. Providing helpful and positive support is exactly what we strive for, so it’s wonderful to know we met your expectations.
enjoy your spa
Kind regards
Wave Team
Fast delivery safely packaged
Fast delivery safely packaged. Haven't set it up yet, but this is a replacement for another Wave spa and I've not been disappointed yet.
19. januar 2026
Svar fra Wave Spas
Hi Paul,
Thank you for your feedback!
We’re glad to hear your spa arrived safely and quickly. It’s wonderful to know your previous experience with Wave Spas has set the bar high — we hope you enjoy setting up and using your new spa just as much!
enjoy your spa
Kind regards
the Wave Team
Esther has been fantastic with the last…
Esther has been fantastic with the last 2 warranty issues we have had with our Wave Spa. She has been fast, thorough, and a pleasure to deal with: a true asset to your customer service team.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Hi JB
Thank you for your wonderful feedback!
We’re delighted to hear that Esther has provided fast, thorough, and pleasant support with your warranty issues. She’ll be thrilled to know her efforts are so appreciated — she truly is a valued member of our team.
enjoy your spa
Kind regards
The Wave Team
Great service from Wave Global
We ordered a spa with The Range who weren't really helpful when it was out of stock , just offering a refund. Antria from Wave offered a different colour and we're really pleased with our product. I can't thank Antria enough.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wave Spas
Hi,
Thank you for sharing your experience!
We’re thrilled to hear that Antria was able to offer a solution and help you find a spa you’re happy with. She’ll be delighted to know her support made such a positive difference.
enjoy your spa
Kind regards
The Wave Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.