Wavertree Car Centre Ltd Anmeldelser 

Thankyou to Andy who with his great knowledge and professionalism made the whole experience smooth and easy, from seeing the car on the website, visiting the showroom, going on a test drive and getting a great deal part exing our old car, we drove away our new car within a couple of hours . Could not have asked for better service. Thankyou Andy and the team at Wavertree Car Centre

What can we say other "THANK YOU SOOO VERY MUCH" to all who work at the Wavertree car centre. The PERSONAL/PROFESSIONAL service they provided us with was 2nd to none! We are an elderly couple of 60yrs & we have purchased MANY cars in the past but this we have to say, was TRULY the BEST. We would HIGHLY recommend you visit Wavertree car centre before purchasing your nxt car as we GUARANTEE you will receive the same EXCELLENT service we did & I GUARANTEE you will not DISAPPOINTED! Many thanks again lad's, Dave & Carol 👍

They are selling a Kia stinger , but not telling you it was a insurance write off and they brought it from auction for £5600

My experiences with Wavertree has been a shambles, and I pledge anyone reading this to strongly reconsider their choice if looking at a vehicle with this dealership. The below entry is a brief summary and does not justify the stress, upset and despair I have felt following my experience.

In ~July 2021 I purchased a 6 year old Peugeot 208 outright. On the surface this seemed like the perfect first car, with 35k miles on the clock and no obvious red flags. I purchased learners insurance and took used the vehicle for driving lessons. 3 weeks in; engine loses power, oil system fault. RAC recovery to local garage, unable to identify source of fault. Happens again. Wavertree insist I use their garage to investigate further (1 hour drive away), which forced me to unsafely transport the car to them. They treat the issue as a piston fault; issue deemed to be resolved. Following this, the car demands excessive oil and the system fault light continues to show. Eventually, a local garage identifies that the engine is UNSERVICEABLE and not safe for road.

I approach Wavertree asking to return the car for my money back - I am faced with rude, obnoxious and dismissive staff - the boss is “never” in because I called multiple times daily to discuss my matter.

Citizens advice had reassured me that I was within my rights under the Consumer Rights Act to have my car returned. After extensive battles and almost following the legal path, Wavertree offered me an exchange for my old car. I decide to agree because I was tired of fighting. I chose my car, and visited to make the exchange.

I am informed at this point that there is no warranty period for this exchange and that I had to pay £1000 for the exchange, and there was no room for negotiation as no staff were available to authorise otherwise - furious doesn’t cut it. After refusing to pay this (as I had JUST taken the test drive for the new car and has no trust with the business) I left my old car at the centre until an agreement was made. Eventually, we met half way and I paid £500. Car number 2, a 2012 Citroen DS4 with 83k miles on the clock, has had engine temperature faults since purchase. A leak in the coolant system cost me £350 to fix. I am 7 months into owning the car and require new tyres on ALL of my wheels (Wavertree assured me they were acceptable - 7 months doesn’t look good). To make things even more humorous, my lock nut key doesn’t even match my alloys!! Which will cost me even more bank. Can’t wait for my MOT next month😄

Overall, the excessive issues I’ve had with both cars just screams red flags, and the passive and disgusting attitude of the staff the second an issue arises is degrading and miserable.

Please save yourself the issues I have had to deal with following my experiences.

Great Service, car was ready and waiting and in immaculate condition after making contact about the vehicle on line. Chris and Josh both very friendly, wouldn't hesitate to recommend.

Part Ex my car looking for something smaller . Steve found me something cheap and reliable. He sorted out tax, MOT so when I came bk for car it was ready to drive away. Very pleased 😊

I had a wonderful experience buying from here, Steve made it all so easy. It was all completed over the phone with next day delivery. The after sales is where I’ve been really impressed, John was very helpful too. I have no qualms with recommending Wavertree Car Sales 100%
Thank you

Bought my car from Wavertree. Was worried as i was based in London but they delivered the car no problems and resolved the queries i had extremely promptly. 100% would us them again.

I have bought a few cars from here now and I always deal with “Andy”. I would highly recommend Wavertree Car Centre as nothing is too much trouble especially for Andy as he always goes the extra mile. He has brilliant communication, very patient guy especially when you are a bit fussy about what you want. I found them to be extremely friendly, helpful, approachable, and professional. I cannot list any fault, overall, this is a 5* service that go the extra mile and above.
They also always have amazing stock with huge specifications.
Do not waste time elsewhere.

Steve was thoroughly honest and put us under no pressure whatsoever.
A fabulous experience and an amazing choice of cars.
A perfect choice for us was the XC90.
John the owner went above and beyond to make us feel genuinely part of the Wavertree car family.
Definitely be back

Great service!
Great communication and good price for my old car.

Found the Perfect car, BMW shadow edition, Great Service from wavertree car centre with Friendly Staff and a Top sales man - Garry , Highly recommend and have loads of nice cars on the forecourt at great Prices

Highly Recommend 👍👍

Shaun - Anglesey

10 out of 10 what a great company and staff extremely helpful and friendly

Great staff really easy to deal with would definitely recommend.

Great service finance arranged quickly and without fuss, would highly recommend Wavertree car centre.

Was served by Gary . What a great asset he is to your company . Nothing was to much trouble and I know my purchase was no where near the dearest car sale . But we were treated like we were special . Everybody we met was happy to help in any way .
But Gary was exceptional. I have worked in the sales industry for over 25 years and Gary was pleasant , respectful, understanding and has a great personality for making you feel so comfortable as you make one of the biggest purchases you will ever have to make . By the time we left with a great car we felt we had met a friend for ever.
We will recommend any of our friends and relatives to this amazing salesman and car company well done .

Fantastic customer service and a huge selection of vehicles on offer.
Andy looked after me as I needed to part exchange, his professionalism throughout was second to none which made buying a vehicle from this company a great experience.
I would highly recommend and will definitely use this company in the future!
Many thanks to all at Wavertree Car Centre.

Reserved a car with Steve, no sales pressure to the point he virtually chucked me the keys and said have a look around it. I pointed out a number of issues with it at the time. It had obviously been a family car with a dog as it smelt really bad and was quite dirty. There were lots of fairly superficial scratches along both sides and two small but very noticeable dints in the rear passenger door.
Promised a valet. Didn’t happen. A wipe with a damp cloth isn't a valet.
Promised a service. Filling up the screen wash isn’t a service. Book not stamped. Now taken to main dealers who confirmed it hadn’t been done.
Main dealer did a full inspection and informed me that the new front pads that had been fitted for the MOT had no fitting kits so we’re rattling around and would cause issues.
Promised body work issues would be addressed, poor work completed if any, dints still present as are the scratches.
Upon reservation I noticed they had the wrong house number on the invoice. Pointed out at the time but wasn’t addressed. 5 weeks later still trying to sort with DVLA.
Really poor customer service, they take ages to reply to emails and then you get pretty much one word answers. It’s like they just want your money. Would I use them again? Absolutely not. Please avoid unless you really like spending £100’s getting the car sorted yourself afterwards.
Forgot to add, when collecting I asked if there was fuel in the vehicle as when I test drove it there was 14 miles left on the onboard computer. When I got in to drive it home it had 7 miles on it. Really not great guys.

I Enquired about a VW GOLF TSI via Aurotrader, and immediately Gary from Wavertree cars responded. He made a video of the car for me. Specified all the details, and was completely upfront with me all the way. The Communication was excellent. Immediately i got a real sense that you were dealing with a business that cares about their customers. These are not half hearted, take it or leave it salesman, but a proper professional, personal, and friendly customer service. The Vehicle was delivered all the way to Aberdeen, and for a very reasonable price, by a very nice gentleman. Car is in excellent condition. A very satisfied customer. Excellent service Wavertree car centre.

My Son passed his driving test recently and we have been hunting for a suitable car for him in our price range. Wavertree appeared to have exactly what we were looking for. The option was available to pay a deposit online to secure it but it was the early hours of the morning when I spotted it and so I chose to call first thing in the morning instead thinking it unlikely that anyone else would reserve it before they opened. It was still available to reserve on their website when I called at 9.00am, I know as I was looking at it at the time...

I was advised that the car had just arrived in and was still available to purchase. After asking a few questions I was asked to leave a deposit if I wanted to secure it as there was lots of interest in it. I passed over my card details and had successfully secured the car (or so I thought).

I rang again during the day to discuss the handover day so that I could arrange the insurance, knowing the closer to the date you do this, the more expensive the premium becomes. I cancelled other car viewings I had the following day and told my now, very excited Son, he had a car on the way.

At the end of the trading day, I received a phone call to advise me that the car wasn't in fact available and had already been sold - 'sorry!'

Now my personal circumstances are not the fault of Wavertree but they need to understand the impact this has on people.

I lost my husband last year suddenly and my kids lost their Dad. It is incredibly daunting and emotional being the one car hunting for them without him. In our house, like in most I suspect, the car hunting was my Husband's domain and I have felt extremely vulnerable throughout this car search, not wanting to make a mistake, knowing once the money is spent that's it, there's no more. Trust is huge for me and I was putting my trust in this dealer. And, my Son had a smile on his face for the first time in a very long time and I had to be the one to break the news to him that we hadn't in fact purchased a car as we believed. Second choice Mum had failed again, well that's how I felt anyway!

Now I know that this is a common practice with car dealers when you are not taking finance to purchase a vehicle. Given the dealer get a kickback from the finance provider, targets and margin are better with finance deals and therefore if another buyer comes along wanting to purchase on Finance, they will cancel a sale to a non-finance customer to retain the best bonus and margin. Now I can't say that this is what happened but I can say that as a consequence of this, or as a consequence of someone's incompetence, I spent an hour sobbing after that call and my Son was devastated. It brought home to me everything I had been worried about in starting this journey alone.

Another point of concern was the deposit. It wasn't mentioned on the call I received to cancel the sale so I called to enquire about this as I was aware that they would need to re-enter my card details to process the refund. I was told that the deposit hadn't actually been processed through the machine and therefore wouldn't need refunding. This rang alarm bells immediately - in which case, my full details had been written down. As someone who has worked in a Senior Customer Management role in a bank for 18 years and throughout my career with customer data, this is a very big 'NO NO' and a major GDPR concern. I was assured that my details would be shredded but I have no way of confirming if this was actually carried out as promised or whether these were just tossed in the nearest bin (like my purchase of the car).

The feedback on this dealer is very good and the comments about the vehicles they sell very complimentary. This was the reason I trusted them and I'm sure the cars they sell are as described. I just hope my feedback hits home with some of their practices that I experienced and hopefully there will be a deeper understanding that sometimes for people, it's more than just a car...........