Hi Thomas,
Hi Thomas,
I have just spoken to George, who advised that you would call me once you have finished your meeting.
Before the vehicle is booked in again, I would like to speak to you so that you fully understand the history of this case and the outstanding issues. The car has now been back to BMW six times, and on the last visit it was with you for almost a month. I have also spent nearly £5,000 on repairs and work that I was advised was required, yet the vehicle still has unresolved problems.
The outstanding issues are:
- The plastic trim from under the seat was left in the boot.
- The speaker is still not working because there are coins stuck underneath the seat, not screws as previously suggested.
- The wheel alignment/tracking was not carried out.
- The vehicle is still vibrating, which remains the main issue.
- The centre console, which I was previously advised had been repaired, was not fixed. I have now had to arrange for this to be repaired myself.
- I was advised to replace the front and rear brakes and discs, despite the rear brakes being perfectly serviceable. I followed this advice, incurred significant expense, and the vibration is still present.
As you can appreciate, this has been an extremely frustrating experience. Despite multiple visits and substantial costs, the original problem has still not been resolved.
Please could you call me as soon as possible on 07966 666660 so that we can discuss everything before the vehicle is booked in again.
I look forward to hearing from you.
Kind regards,
Surjit Mann
Sent From S.Mann








