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WalG Anmeldelser 

14
•
TrustScore 2 av 5

2,2

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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Kontaktopplysninger

2,2

Under middels

TrustScore 2 av 5

14 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 77 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,2

Alle anmeldelser

(14)

10 anmeldelser i de siste 12 månedene

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Vi sjekker anmeldelser

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 2 av 5 stjerner

Schöne Ware, katastrophal bei Rücksendungen

Schöne Ware, aber im Falle einer Rücksendung katastrophal. Ich habe im April 2 jumpsuits zurückgeschickt. Die Ware ist laut Hermes angekommen. Bis heute habe ich keine Rückzahlung erhalten. Der Kundenservice vertröstet mich nur damit dass sie auf eine Rückmeldung des Versanddienstleisters.

6. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra WalG

We're very sorry to hear about your experience and sincerely apologise for the delay you encountered.

We understand how frustrating it can be to wait for a refund, and we're sorry for any inconvenience this caused. We can confirm that your refund has now been processed.

Thank you for your patience while we worked to resolve this matter. We appreciate your feedback, as it helps us identify areas where we can improve our service.

All the best,
Walg team xx

Vurdert til 1 av 5 stjerner

Missing refund after months

I have returned my order which arrived back in their warehouse in May. After 2 MONTHS I have still not received my refund back. The customer service team is not answering to my mails. I cannot recommend placing an order with this brand. This is just bizarre.

22. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra WalG

Hi Emily,

We're very sorry to hear about your experience and sincerely apologise for the delay in processing your refund, as well as for the lack of communication you've received from our customer service team. We understand how frustrating this must have been, and this is not the level of service we aim to provide.

We'd like the opportunity to put this right. If you haven't already been in touch with us recently, please contact our customer service team with your order details so we can investigate this as a priority and provide you with an update.

Thank you for bringing this to our attention, and again, please accept our sincere apologies.

Vurdert til 1 av 5 stjerner

Auf gar keinen Fall hier bestellen

Auf gar keinen Fall hier bestellen! Das eine Paket kommt seit 10 Tagen gar nicht an und es meldet sich keiner und das zweite würde ich gerne zurückschicken aber man meldet sich nicht wegen eines Etikettes bei mir. Habe jeweils bei Klarna ein Problem gemeldet. Absolute Abzocke hier!!

24. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra WalG

We're very sorry to hear about your experience and understand your frustration.

Please accept our sincere apologies for the delays in both the delivery of your order and our response times. This is not the level of service we aim to provide.

Our customer service team is working through enquiries as quickly as possible, and we'll ensure your return request is reviewed so that your return label can be issued. If your order has not yet arrived, we'll also be happy to investigate this for you.

We appreciate your patience and would like the opportunity to resolve this matter. Please contact us with your order details if you haven't already, and we'll do our best to assist you as soon as possible.

Vurdert til 1 av 5 stjerner

Having returned 2 dresses and tracking…

Having returned 2 dresses and tracking the return, I know the company have received it. I have emailed to ask that my refund be processed and no response. I am also waiting on an order I placed 3 weeks ago. I would never order from this company again.

1. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra WalG

We're very sorry to hear about your experience and sincerely apologise for the delays you've encountered.

We understand how frustrating it is to be waiting for both a refund and an outstanding order. Our team is currently experiencing higher than usual volumes, which has unfortunately impacted our response and processing times.

Please be assured that if your return has been received by our warehouse, your refund will be processed as soon as possible. We're also happy to look into the status of your outstanding order.

We appreciate your patience and apologise again for the inconvenience caused. Please contact us with your order details if you still require assistance, and we'll do our best to help.

Vurdert til 1 av 5 stjerner

Finger weg von diesem Shop

Finger weg von diesem Shop! Meine Retoure wurde seit mehreren Wochen nicht bearbeitet und auf meine vielen Kontaktversuche wird null reagiert. So unprofessionell. Nie wieder.

29. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra WalG

Hello,

Thank you for your feedback. We are sorry to hear that you are disappointed with your experience.

We would like the opportunity to look into this for you and provide an update regarding your return. Please contact our customer support team with your order details, and we will be happy to assist further.

We appreciate your patience and look forward to resolving this matter for you.

Kind regards,
Wal G Customer Support Team

Vurdert til 4 av 5 stjerner

Achtung vor falsche Internetseiten

Achtung vor falsche Internetseiten! Ich habe leider über eine Fake Internetseite bestellt (walglondon.com) die genauso aussieht wie die von WalG. Die Ware kam nie an. Dank Paypal bekam ich mein Geld wieder. Ich habe dann die gleiche Kleider bei Zalando gefunden. Meine Tochter und ich sind mit unsere Kleider sehr zufrieden. Die sind aus bequemen hochwertigen Jerseystoff. Der Schnitt passt sehr gut. Für nicht Mal 60€ pro Kleid bin ich total begeistert. Ich werde auf jeden Fall wieder bei WalG kaufen, nur diesmal auf die richtige Internetseite 😅

12. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra WalG

Thank you so much for taking the time to share your experience.

We're so sorry to hear that you unfortunately came across a fake website impersonating our brand. We're glad that PayPal was able to help you recover your money.

It's wonderful to hear that you were able to find our dresses through an authorised retailer and that both you and your daughter are so happy with them. Knowing that you love the quality, fit, and comfort of our dresses truly means a lot to us.

Thank you again for your support, and we look forward to welcoming you back in the future—this time through the genuine WalG store! 😊

Vurdert til 1 av 5 stjerner

This company is absolutely outrageous!

This company is absolutely outrageous!
My return wasn't reported to Klarna!!!
SCAM!!!

7. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra WalG

Dear Sabrina,

We are truly sorry to read your review and are saddened to hear that your experience has left you feeling this way.

We were especially concerned by your comment suggesting that our business is a scam. We would like to respectfully reassure you, and anyone reading this review, that this is absolutely not the case. We are a genuine business that takes great pride in looking after our customers, and we are committed to handling every concern with honesty, fairness and transparency.

Our team has been actively reviewing your case and is working to ensure everything is resolved as quickly as possible. We can confirm that your refund is currently being processed, and we have also been in contact with you privately. Please be assured that we will continue to support you until this matter has been fully resolved.

In the meantime, we kindly ask that you keep an eye on your email inbox, including your junk or spam folder, for any updates from our team. If there is anything further you would like to discuss, please do not hesitate to get in touch, as we are always happy to help.

We genuinely value your custom and appreciate the opportunity to put things right. Thank you for your patience, and we hope to restore your confidence in us.

Vurdert til 1 av 5 stjerner

Do not buy from this website.

Do not buy from this website.

I order product and need return it. Company make me pay extra money for shipping back. After return is received, I wait more than 14 days and still no refund. Very frustrating.

I send many emails asking where is my money, but nobody answer. Customer service seem not exist. No reply, no help, no update.

In the end I open case with PayPal. Luckily PayPal return my money and resolve dispute in my favour. From what I was told during the dispute process, PayPal had concerns about this company and took action on my case. Without PayPal help I think I never get my refund.

I really wish I had seen all the bad reviews earlier before placing my order. It would have saved me a lot of time, stress, and money.

Very bad experience from beginning to end. Be careful before buying from this company. I hope other people do not make same mistake like me.

18. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra WalG

Hi there,

We are truly sorry to hear that your experience with us left you feeling this way. We always strive to provide the best possible service, and we are disappointed that we did not meet your expectations on this occasion.

We would love the opportunity to make things right. If you are happy to do so, please send us a direct message on Instagram, and our team will personally look into your experience and arrange a gesture of goodwill for you.

Thank you for your feedback, and we genuinely hope we can restore your confidence in us.

Vurdert til 2 av 5 stjerner

Haven't heard anything since my return request

I ordered a jumpsuit, the jumpsuit itself was fine but it did not fit me. So I submitted a return request on may the 17th. As today the second of June I didn’t heard anything from them. I’m sending emails and I’m trying to get in contact with them but with no luck.

2. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I've never received my order

I've never received my order, and still no reply from them. DO NOT BUT ANYTHING HERE

1. oktober 2023
Anmeldelse skrevet uten oppfordring
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Svar fra WalG

Hey Jade,

Thank you for your honest feedback and for bringing this issue to our attention. I do apologise for the disappointment and frustration this has caused.

To clarify, we have discovered multiple websites scamming our customers by using our name for financial purposes. We have taken the appropriate legal action to resolve this matter as quickly as possible. In the meantime, we would like to offer some form of compensation regarding this issue.

Please email us at info@walg.co.uk with your details quoting the email for further assistance and we will take it from there. I hope this clears things up, but if there’s anything else we can do for you, please don’t hesitate to get back in touch we’re always happy to help!

For future purchases, please refer exclusively to our website: https://www.walg.co.uk, as it is our only one. Any other website is not affiliated with us.

Thanks,
Ivy

Vurdert til 1 av 5 stjerner

They scammed me

They scammed me! The dress never arrived actually. I payed extra for fast delivery. 3 weeks after I followed up and they just ghosted me. Then the tracking number stopped existing. DONT BUY

8. september 2023
Anmeldelse skrevet uten oppfordring
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Svar fra WalG

Hey Eva,

Thank you for your honest feedback and for bringing this issue to our attention. I do apologise for the disappointment and frustration this has caused.

To clarify, we have discovered multiple websites scamming our customers by using our name for financial purposes. We have taken the appropriate legal action to resolve this matter as quickly as possible. In the meantime, we would like to offer some form of compensation regarding this issue.

Please email us at info@walg.co.uk with your details quoting the email for further assistance and we will take it from there. I hope this clears things up, but if there’s anything else we can do for you, please don’t hesitate to get back in touch we’re always happy to help!

For future purchases, please refer exclusively to our website: https://www.walg.co.uk, as it is our only one. Any other website is not affiliated with us.

Thanks,
Ivy

Vurdert til 5 av 5 stjerner

Great!

Good quality for a surprisingly low price. Great for formal events and very cute clothes :)

8. juli 2022
Anmeldelse skrevet uten oppfordring
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Svar fra WalG

Thank you for your wonderful feedback. We constantly strive to exceed our customers expectations in all areas of our business.

For future purchases, please refer exclusively to our website: https://www.walg.co.uk, as it is our only one. Any other website is not affiliated with us.

Thanks,
Ivy

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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