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I have been on the site four days and it has gone down twice, both times in the evening, both times behind a page saying we will be back shortly and no estimate at all.

The app updated and lost every saved setting I had.

the thing that gets me is theyre perfectly polite. nobody has been rude, not once. its just that being polite while telling me for the fifth time that theres no update available isnt actually help. i dont need an apology, i need somebody to open the account and look at it. ive asked for exactly that and got another apology.

I escalated a payout complaint on 2 March. The acknowledgement said a senior agent would review within five working days. On the tenth working day I asked for an update and was told the case had moved to another department, and that the five day clock had restarted from the transfer. Nobody had told me about the transfer. I only found out because I asked.

uploaded the same utility bill three times, they still want it

the deposit side works perfectly, thats the honest summary

On an older Samsung the lobby just wont scroll at all.

i wanted a low stake roulette table on a saturday night and there wasnt one, everything was £5 minimum or above and the £1 table has said coming soon since february

what im left with is a feeling that i dont actually know the rules of the place im playing at. the terms are one page linked from the footer, the promotion conditions are somewhere else, the payment limits are on a third page and support quotes numbers matching none of them. ive stopped trusting the cashier screen, and once that goes theres not much point being there.

They changed the maximum stake during wagering from £5 to £2 and the only trace of it is that the number reads differently now. I still have the screenshot from March showing £5.

The new releases shelf held the same eight games for six weeks. Then three appeared at once and two of those were versions of games already sitting in the lobby.

started in january and it was fine. somewhere around march it got slower, support got vaguer and the offers got smaller. same site, different experience.

My account summary shows deposits and withdrawals but not bonus funds, so there is no way for me to reconcile what I have actually put in against what the statement says.

The help centre answers questions nobody is actually asking.

Theres no session summary at the end of play, nothing.

Not much to say, I spun, I lost, I hit a few small wins. Nothing crazy but also didn’t feel rigged like some other places. The little mini wins kept me going for a while on a small balance.

After a bad losing streak, I wanted to keep playing but knew it was a bad idea. I switched to demo mode on my favorite games just to scratch the itch without risking more money. This casino makes it easy to toggle. It actually helped me cool down and avoid doing something stupid.

Probably not the healthiest habit, but I sometimes play slots on the bus in the morning. The mobile site is light enough that it doesn’t chew all my data. Haven’t had disconnect issues yet.