Vonder Anmeldelser 

Guy Ofri did a great job; the process of renting the studio with him was great and smooth, he guided us perfectly, and we are happy in our flat, which has good space and is in good condition.

Exceptional service from viewing to move in from Guy Ofri. Super helpful with all questions made it a very smooth process.

Staff Matt Huggins was very patient, kind and helpful throughout the whole process. He always responded to emails promptly and handled everything very efficiently. I really appreciated his support and the way he made the whole check-in process smooth and easy.

Since Vonder took over the Boston House, the service has been fantastic. A special mention to Tida, our Senior Property Manager, who is always approachable, responsive and solution-focused. She is always on top of any issues, often even before we report them, and makes sure everything is resolved properly.

Really happy with the management and the support from Tida and her team. Thank you for all your hard work! Highly recommended.

We have had a very good experience with vonder especially communicating with Guy Ofri. He has been super helpful from the very beginning. After reaching out, Guy was able to arrange a flat viewing the very same day and showed us multiple options. The whole process was very smooth and efficient. Thank you Guy for all your help :)

Very effective communication from Ronel. Very kind and understanding. If I have any concerns he’s the best person to be in contact with.

It was easy to get to, the room was neat and tidy and it was an easy walk to transport. Plus reasonably priced.
Would definitely consider booking again!

It was very smooth - Chloe explained everything very well and was very helpful. The flat was very clean and in good condition.

Tida is the nicest, kindest, polite, helpful and most hardworking person I’ve ever come across. I just came back from holiday and I had a few issues in my flat that I needed assistance with. She ensured each one of them were taken care of at the earliest especially the one that was concerned with my safety. For her, the people living at Vonder are not a responsibility but her family. That’s how she treats us. She’s so lovely to have around. Her replies were prompt. I was extremely unwell to get much cleaning done at home after it was shut for so long, she ensured I had my apartment cleaned at the earliest by good staff to prevent me from falling sick. She was at it every single time. She goes out of her way to do things for the residents of Vonder and she is the greatest and most responsible individual I have ever come across. She has helped me ways I doubt anyone would have when I was having the most terrible days. Vonder wouldn’t be the same without her. Lots of love and blessings for Tida. She shows up when you need her the most❤️

I love Richard Dadzie
Best almighty financial controller
Best service

I was a tenant at Vonder Wembley from January 2025 to July 2026. From the first day of my tenancy until the date of this review, there have been several serious issues the most recent being that Vonder owes me money, which they acknowledge in writing, but they will not pay me! If you care about your safety, your money, and your time, do not rent with Vonder. Here are the major issues I experienced from move-in until now:

1. On the date of my move-in, the flat cleanliness was unacceptable. There were biological contaminants and dust. Most notably, there was a very large stain on the kitchen counter that was immediately noticeable, suggesting that Vonder did not even do a superficial check of the flat to make sure it was cleaned to an acceptable standard. Despite me pointing out the extensive flat cleanliness problems upon move-in, Vonder still tried to charge me a professional cleaning fee upon move-out.

2. I have a clause in my tenancy agreement whereby Vonder agrees to provide internet service to me for the duration of my tenancy at a fixed monthly rate. Despite this clause, Vonder turned off the internet without my permission. I rely on internet to support a family member with cancer in the US. I was unable to effectively provide support due to this issue, which produced major stress for me and my family during an already difficult time. I had to take a few days off from work to find someone at Vonder to address this. Once I explicitly threatened to escalate the issue because of the internet clause in my tenancy agreement, I received an email stating that Vonder would continue to provide internet to me as a “gesture of goodwill”. However, I continued to worry that Vonder would again cut off internet without my permission at any time.

3. Vonder’s communication with tenants was awful. Most of the time, they did not reply to my emails, and when they did their replies were often misleading and evasive. When I was able to chat with them face to face, what they stated they would do would often not end up happening. So many of the issues I raised remained unaddressed. If you have any issue with your flat or the property as a whole, based on my experience I would not not trust Vonder to address it effectively.

4. The way that packages are delivered and stored is extremely disorganised. It usually took me 20 to 30 minutes to find a package, even with the help of a security guard. Several packages were lost and could never be located. Thus, I stopped using Amazon and other package delivery services because it was too risky.

5. The security of the building was highly problematic. The front door to enter the building was broken for many months so anyone could enter and walk up to my 1st floor flat.

6. There was constantly rubbish throughout the property, including in hallways and lifts.

7. Upon move-out, Vonder acknowledged in writing that they owe me money due to rent credit. Despite multiple emails and threats to escalate the issue using legal channels, Vonder has still not paid me what they acknowledge in writing that they owe me. Thus, I will have no choice except to file a legal claim to try to recover the money I am owed. If you are owed any money from Vonder, based on my experience they may not pay you.

When I faced the internet outage issue, I looked into complaining to the Property Redress Scheme. However, the Property Redress Scheme database listed Vonder UK Limited as 'Expelled'. I could not find Vonder listed as an active member of any redress scheme, but property agents/landlords are legally required to be. Vonder now appears to have re-entered a scheme, but their expelled status at the time of the internet outage issue meant I did not have effective recourse as per my rights as a tenant. New tenants beware.

I have documented evidence to support what I write in this review. The positive reviews on here seem to be from very short-term stays, not for longer tenancies. Overall, I highly discourage anyone from renting at Vonder.

It was good. Tida Jabi was indeed very helpful and responsive

I’ve had a very easy process so far moving into my next place. Thanks to Guy Ofri who has been constantly available throughout each step. Explaining the formalities, procedures and going above and beyond.
Lucky to have someone representing the company so well. Can’t wait for moving day.

The reception handles issues promptly, and the apartment's activities are both fun and cozy!

They got very nice flats out there 😄

We've just signed all the documents online. And I got instructions for now. I'm looking forward to continue other my onboarding

A facility with staff who are available 24/7 to take care of your needs.

Shoutout to Tida from Vonder, she’s been great in helping us from move in and during our tenancy. It’s always easy to reach out to her and get our apartment issues sorted out quickly. Would highly recommend.

Staff is very helpful. The condition of the apartment is great. Location can not be better 😃

Avoid Vonder if you value your money.

I was a tenant at Merevale House, Wembley Park. In April 2026, Vonder confirmed in writing that they owe me £6,556.03 in overpaid rent. Three months later, I have not received a penny, and every follow-up email has been ignored.

They also cancelled the Wi-Fi included in my contract without explanation, promised compensation, and never paid it.

This is not a dispute — Vonder admitted the debt in writing and simply refuses to pay or respond. Think very carefully before renting with a company that treats former tenants like this. One star is generous.