Getting out of the Wyndham trap
Our first contact with VOAC was in late September of 2024. From the start of the process, each of the VOAC personnel we dealt with was open, honest, professional and courteous. The representative exhibited an understanding of our situation, was empathetic, and was always very patient in answering our questions. They also attended all calls between ourselves and Wyndham, were very punctual, and always followed up with us to explain the outcome and next steps.
At the end of January 2025, we were told by Wyndham that our case had no merit and was being dismissed - this did not create any concern on the part of our representative, she just explained what we would do next.
Following the guidance of our rep. the process came to a positive conclusion at the beginning of March 2025, culminating in the cancellation of our contract of $35,000. There was a small residual balance that we were responsible for, but VAOC kindly offered to split that cost of $3,700, leaving us only $1,850 to pay. Relief!!
8. april 2025
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