Where do I start! We have tried to have our hire car replaced and have been given 3 collection and replacement dates, but on each occasion no-one has turned up. We have called and asked for an expla... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Just had a Suzuki Swift courtesy car dropped off by Jeff and Roger. Both of them were extremely professional and helpful. They also did us a huge favour by dropping the car off on Thursday (...after o... Vis mer
Had a courtesy car delivered as cover while mine was repaired following an accident. Vmobility arrived when they said they would and the car was an equivalent size to mine. Ben who delivered the car w... Vis mer
This review is solely for the fleet driver of my hire vehicle - he honestly gave a first class handover and collection from start to finish. Polite, friendly, informative and just simply a caring gent... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
vMobility provides mobility answers for insurers, brokers, and fleet providers. We provide: -Mobility Management Services. Our B2B mobility management mobility services combines cutting-edge technology with great service. We specialize in providing mobility solutions to insurers, brokers and fleet providers. Partnering with us provides your business with seamless mobility management with total peace of mind. - Vehicle Coverage: We cover all vehicles. With access to a national network of hire car suppliers and approved repair centres we offer mobility solutions for every type of vehicle. - Service Excellence: We provide class leading service. Experience our pioneering mobility management mobility service, which combines proprietary technology with exceptional customer care for swift recovery after accidents. From roadside assistance to insurance claims, we define industry standards for uninterrupted mobility.
Kontaktopplysninger
2010 The Crescent, Solihull Parkway, Birmingham Business Park, B37 7YS, Birmingham, Storbritannia
- 0121 289 2689
- info@vmobilitygroup.com
- vmobilitygroup.com
4,5
Enestående
203 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service
Excellent service as usual, highly recommend. Seamless process from start to finish!
7. juni 2025
Anmeldelse skrevet uten oppfordring
Hassle free and friendly
I had Nasir assisting me and he couldn’t be more helpful. Efficient service , happy to help and all round great experience. Highly recommend this company.
5. juni 2025
Anmeldelse skrevet uten oppfordring
Vmobility has helped me source a van…
Vmobility has helped me source a van last minute on two occasions.
Their call handlers have been very good and work quickly to get an appropriate vehicle dropped to the door without any fuss.
Recommend.
4. juni 2025
Anmeldelse skrevet uten oppfordring
Great service whilst vehicle in for…
Great service whilst vehicle in for repair, good & regular communication throughout.
19. mai 2025
Anmeldelse skrevet uten oppfordring
I had an issue with my hire car
I had an issue with my hire car , which he alerted me to and also got back to me in a swift manor. We managed to resolve the issue. Great communication skills ...
Well done Muhammed 👏
26. april 2025
Anmeldelse skrevet uten oppfordring
Superbly helpful service in arranging a…
Superbly helpful service in arranging a vehicle for me and made the whole process really easy. Staff are great to deal with and very friendly and helpful.
I would highly recommend and suggest anyone in need of a vehicle use them, Libby was really good on the phone.
17. april 2025
Anmeldelse skrevet uten oppfordring
5 days without a vehicle
5 days without a vehicle, the company are unprofessional and terrible at communicating.
11. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra vMobility Group
Dear Adam,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
We have examined your file and can see that we were waiting to confirm your insurance and booking information which delayed delivery of your vehicle. As a business it is essential that we are able to confirm all information before the vehicle is provided.
Please feel free to reach out to us at 0121 289 2689 or email us at info@vmobilitygroup.com at your earliest convenience to discuss your concerns.
We look forward to hearing from you.
Special thanks to Aidan for making me…
Special thanks to Aidan for making me feel comfortable and explaining everything clearly. A very positive and helpful experience. Defo recommend.
10. april 2025
Anmeldelse skrevet uten oppfordring
Great Customers service
Great Customers service, answered all my questions and I will be quick to recommend to others.
9. april 2025
Anmeldelse skrevet uten oppfordring
Great service
Thank you for your help with providing a replacement. Mohammed was excellent.
31. mars 2025
Anmeldelse skrevet uten oppfordring
Professional service
Aidan delt with my replacement car efficiently. He kept me informed from start to finish. Thank you Aidan!
7. april 2025
Anmeldelse skrevet uten oppfordring
Fantastic service
Aidan was extremely helpful and knowledgeable while dealing with my hire car. He explained every step and made sure I understood the entire process. A pleasure to deal with. Thank you.
4. april 2025
Anmeldelse skrevet uten oppfordring
Bad experience continues
Bad experience continues. They wouldn't reply to you emails. Not take any actions, resulting in confusion and delays.
Extremely unprofessional. My emails are still unanswered
2. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra vMobility Group
Dear Pradeep,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
We have attempted to contact you today at the phone number we have on file, but unfortunately, we were unable to reach you. We’d really appreciate the opportunity to understand what went wrong and work towards a resolution.
Please feel free to reach out to us at 0121 289 2689 or email us at info@vmobilitygroup.com at your earliest convenience. Your satisfaction is important to us, and we’d love the chance to make things right.
We look forward to hearing from you.
A Fantastic Experience from start to finish
Fantastic service from start to finish. Great replacement car delivered in exceptional time. Would defiantly use your service again and recommend to others. 5*
28. mars 2025
Anmeldelse skrevet uten oppfordring
Really helpful
Really helpful, arranged for a replacement car to be delivered a few hours after speaking with Mo.
25. mars 2025
Anmeldelse skrevet uten oppfordring
Helpful
Georgia was really helpful , fast turn around time and answered all my questions
28. februar 2025
Anmeldelse skrevet uten oppfordring
The service was easy to use from start…
The service was easy to use from start to finish. The communication was excellent. Within 4 hours i had a brand New Volkswagen Golf delivered to me. Would highly recommend this company and the staff are super friendly and professional.
10. februar 2025
Anmeldelse skrevet uten oppfordring
Great service
Great service, I was directed to vMobility after enterprise were unable to deliver me a large SUV the same day. I dealt with Megan who arranged for a vehicle to be delivered between 4 & 6pm. After a somewhat frustrating experience following my accident, I'm finally in a car which can fit my family.
20. februar 2025
Anmeldelse skrevet uten oppfordring
Great service
Great service, best company iv used for hire, very user friendly and friendly staff, will definitely be using them again.
19. februar 2025
Anmeldelse skrevet uten oppfordring
Brilliant experience
Brilliant service. Best company I have used. Would definitely use this company again. Made a potentially stressful experience, stress and hassle free.
21. februar 2025
Anmeldelse skrevet uten oppfordring
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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