Bad customer experience
I wanted to try Vmaker to make creating Instagram Reels and TikToks easier. My plan was to upload longer videos and let the AI decide which parts were good, then clip them together into a shorter video of all the best parts. This is exactly what the Highlight function claims to do, but since Highlights aren’t included in the free plan, I decided to subscribe for a month and test it out.
Sadly, I was very disappointed. Most of the time it wouldn’t even let me upload the video, and when it finally accepted the upload, the Highlight function didn’t work as intended. I asked it to make short videos of around 20–40 seconds, but every time I tried, it produced much longer videos—1 or even 2 minutes.
I requested a refund from Vmaker as soon as i realised that the Highlight function didn't work and explained the problem. They told me they couldn’t issue a refund because of their no-refund policy. That’s fair enough, but when I pointed out that the Highlight function didn’t work, they told me I could just adjust the clips manually… HELLO!!! That defeats the whole purpose of using AI! If I ask the AI to cut the video into a 20–30 second clip, it should not return a 2-minute video and then expect me to finish the job manually.
The program might be fine for auto captions, but not much else. Unfortunately, the customer service was very disappointing.
5. september 2025
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