Found a South African wine called “Survivor” which I had attempted to order and ship from South Africa which would have been difficult. Also, they told me that they don’t have any contacts to procure... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Vivino has always had great selection of excellent wine and better than normal prices with free shipping. Vivino then started charging for the shipping which is understandable but then you had to watc... Vis mer
The fulfillment process needs improvement. Nobody wants to spend time contacting customer service for a refund for a product that wasn’t shipped. They refunded me for the missing bottle however I wi... Vis mer
Selskapet har svart
Having just returned from Peru I was looking for some Peruvian wine. It’s scarce in the U.K. not only did Vivino have some, it had the brand we had been drinking in a small Italian restaurant in Lima.... Vis mer
Informasjon om virksomheten
Om Vivino
Skrevet av virksomheten
With over 70 million users and growing, Vivino is the world’s largest wine app and online marketplace, trusted by millions to discover and buy the right wine every time.
Explore thousands of wines from top producers and trusted local retailers, all carefully selected to match your taste. Read real, unbiased reviews from the world’s largest community of wine drinkers to make confident choices.
Take advantage of seasonal offers and curated recommendations, and enjoy a smooth, secure shopping experience powered by reliable fulfillment partners.
Premium Features for a Better Experience
Vivino Premium enhances your wine journey with access to exclusive deals, personalised match scores, restaurant wine list scanning, and an ad-free experience — all designed to help you find the perfect wine, faster.
Stay Informed with Vivino News
Our Wine News section keeps you up to date with curated content, from top-rated wine recommendations and seasonal pairing guides to beginner tips and trends in organic, vegan, and biodynamic wines.
Always-On Customer Support
Our support team is here whenever you need us. We offer 24/7 assistance through our chatbot, with the option to connect with a live agent during support hours.
Trusted by Millions
Vivino is trusted worldwide by users who want to discover and enjoy wine with confidence. Join the community and find your next favourite bottle today.
Kontaktopplysninger
114 Sansome Street, suite 1320, 94104, San Francisco, USA
- Vivino offers chat support
- Please visit https://www.vivino.com/contact if you need any support from our customer service team.
- vivino.com
3,9
Bra
20k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Alle språk
Easy helpfull App
The app is complete and easy to use .
Delivery was always ok. Only once I received broken bottles but it was resolvend and compensated in a gentile way.
Price is not always the cheques but market conform.
22. mars 2026
Lieferung
Als Abstellort wurde "Haustür" vereinbart, abgestellt wurde jedoch auf der Strasse neben dem Briefkasten.
12. mars 2026
Really easy to purchase de wine
Really easy to purchase de wine, ande really helpful to select the correct option
12. mars 2026
Efficient!
21. mars 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
lahmer Laden
12. mars 2026
Svar fra Vivino
Hallo Herr Peter,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen.
Es tut uns aufrichtig leid zu hören, dass die Dinge nicht wie erwartet gelaufen sind. Unser Ziel ist es, bei jeder Bestellung ein großartiges Erlebnis zu bieten, und es ist klar, dass wir dieses Mal unser Ziel verfehlt haben.
Damit wir untersuchen können, was passiert ist, und die beste Lösung für Sie finden, kontaktieren Sie bitte unser Vivino-Support-Team direkt unter Angabe Ihrer Bestellnummer und eines Hinweises auf diese Bewertung.
Die besten Wege, uns zu erreichen, sind:
- In der Vivino-App: Gehen Sie zu Ihrem Profil > Einstellungen > Hilfe & Support.
- Auf der Vivino-Webseite: Besuchen Sie vivino.com/contact und unser Support-Chat öffnet sich automatisch.
Unsere virtuelle Assistentin, Vivian, kann oft sofortige Lösungen anbieten oder Sie bei Bedarf mit einem Mitarbeiter verbinden.
Wir freuen uns auf die Gelegenheit, dies für Sie in Ordnung zu bringen!
Mit freundlichen Grüßen,
Vivino | Customer Support
Will I receiver the Wine?
It’s been more than a week sine I made the order, the money has been drawn from my account, but I haven’t received the wine?
15. mars 2026
Svar fra Vivino
Hi Jørgen,
Thank you for taking the time to share your experience, we truly appreciate it!
We reviewed your order and we can confirm your order is still within the estimated delivery timeframe. Delivery times might vary between fulfilment partner and the best way to make sure your expectations are set correctly is to refer to the estimated delivery timeframe displayed under the green "add to cart" button.
Please also note that orders placed with Casa Ortega are shipped from Spain , which leads to longer transit times for deliveries in Denmark.
We know waiting can feel longer when you're looking forward to a special order, but rest assured your shipment is progressing as planned.
We've sent you an email with the latest tracking information, and we are available if you need further support.
Thank you for your patience - we hope your wine arrives soon!
Kind regards,
Vivino | Customer Support
Great for people that love wines
21. mars 2026
Would love to see you use PayPal for…
Would love to see you use PayPal for payments.
Thank you
21. mars 2026
Easy to use website and quick delivery…
Easy to use website and quick delivery but best of all great choices of quality wines at decent price
11. mars 2026
Found a South African wine called…
Found a South African wine called “Survivor” which I had attempted to order and ship from South Africa which would have been difficult. Also, they told me that they don’t have any contacts to procure any in the US. I am happy! They are a small producer in an area not well known outside of SA called Swartland that does great wines.
11. mars 2026
Order X2A23USB was indicated as…
Order X2A23USB was indicated as delivered. We did not get the order.
9. mars 2026
Great for researching wine
Information is great Most wines I am looking for are not available on this site
21. mars 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.