Ordered a henley shirt. Took 3 weeks to arrive. The fabric was supposed to be cotton. Its more like polyester - shiny or shiffon. The neck of the shurt isnt cut right, almost as if too much material,... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Picked up a zip sweater and it’s been easy to wear daily. Nothing flashy but thats kinda why i like it. It fits right and doesn’t feel heavy or annoying after a few hours. whole process from ordering... Vis mer
I ordered two pieces just to try and somehow ended up keeping both lol. The quality feels way better than I expected and everything came neatly packed. I also had a quick question about sizing and sup... Vis mer
Selskapet har svart
Poor quality goods. Branding implies a London-based retailer. Only after purchase did I discover that returns must be sent to China at the customer’s expense — this was not clearly disclosed at ch... Vis mer
Selskapet har svart
3,2
Middels
37 anmeldelser
Har svart på 93 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ordered a henley shirt
Ordered a henley shirt. Took 3 weeks to arrive. The fabric was supposed to be cotton. Its more like polyester - shiny or shiffon. The neck of the shurt isnt cut right, almost as if too much material, there is no label in it to confim fabric or how to wash. Best guess is this has come direct from China.....very poor quality, awaiting response to my complaint/request to return
14. mai 2026
Anmeldelse skrevet uten oppfordring
Picked up a zip sweater and it’s been…
Picked up a zip sweater and it’s been easy to wear daily. Nothing flashy but thats kinda why i like it. It fits right and doesn’t feel heavy or annoying after a few hours. whole process from ordering to delivery was smooth, no weird issues or delays.
21. april 2026
Anmeldelse skrevet uten oppfordring
Clean and easy fit
The jacket fits clean and looks sharp nothing complicated. just works.
30. april 2026
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Sits better than expected
The crop sweater sits really nice on the waist, not awkward at all. actually looks better than i thought.
26. april 2026
Anmeldelse skrevet uten oppfordring
ngl this cardigan is cute AND comfy!
ngl this cardigan is cute AND comfy!! LOve ittt!
11. april 2026
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Was a bit unsure before buying but the…
Was a bit unsure before buying but the site looked clean so I went for it. The sweater came exactly like the pictures which almost never happens for me.
7. april 2026
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Ended up keeping both
I ordered a couple pieces just to see how they’d turn out and somehow ended up keeping both. The quality feels better than what I usually get online and everything came packed nicely.
10. april 2026
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First order went smoother than expected
Ordered from Vivano for the first time and the whole experience was smooth. The product matched the images and the quality feels decent for the price. Shipping being free was definitely a plus, no complaints so far.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Hi Callum,
Thank you for taking the time to share your experience with us — we really appreciate it! We're delighted to hear that your first order went smoothly and that the product met your expectations in terms of both appearance and quality. It's also great to know that the free shipping was a nice bonus for you.
Your feedback means a lot to us, and we’ll continue working to maintain this level of service for all our customers.
If you ever need any assistance or have questions in the future, please don’t hesitate to reach out — we’re always happy to help at info@vivano-london.uk
.
Best regards,
Vivano London Team
the cardigan i got is cute but also…
the cardigan i got is cute but also super comfy which i wasnt really expecting tbh. it came pretty fast as well so no complaints there.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Hi Rosalind,
Thank you so much for your lovely feedback! We're really happy to hear that you find the cardigan both cute and super comfy — that’s exactly what we aim for. It’s also great to know your order arrived quickly.
We truly appreciate you taking the time to share your experience, and we’ll continue working to keep up this level of service.
If you ever need any assistance, feel free to reach out to us at info@vivano-london.uk
— we’re always happy to help.
Best regards,
Vivano London Team
Picked up the michael zip sweater and…
Picked up the michael zip sweater and it’s solid overall. Clean look, fits well and works for everyday wear without trying too hard. Delivery was on time too.
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Hi Jude,
Thank you for your feedback—we really appreciate you taking the time to share your experience! We're glad to hear that you're happy with the Michael Zip Sweater and that it fits well and works perfectly for everyday wear. It's also great to know your delivery arrived on time.
We’ll continue working to maintain this level of quality and service. If you ever need anything or have further feedback, we’re always here to help.
You can reach us anytime at info@vivano-london.uk
, and we’ll be happy to assist you.
Best regards,
Vivano London Team
Bought the crop sweater for fall and i…
Bought the crop sweater for fall and i like how it sits on the waist, not too short or awkward. The fabric feels decent and not cheap at all. Shipping took around a week but everything arrived in good condition so I’d probably order again.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Hi Isla,
Thank you for taking the time to share your feedback! We're really glad to hear that you’re happy with the fit of the crop sweater and that the quality met your expectations. It’s great to know it arrived safely and that you had an overall positive experience.
We appreciate your note about the shipping time as well — we’re always looking for ways to improve and will continue reviewing our delivery processes.
If you ever need any assistance or have questions in the future, feel free to reach out to us at info@vivano-london.uk
— we’re always happy to help.
Best regards,
Vivano London Team
Ordered one, ended up loving both
I ordered two pieces just to try and somehow ended up keeping both lol. The quality feels way better than I expected and everything came neatly packed. I also had a quick question about sizing and support replied pretty fast, so overall a really smooth experience.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Hi Niamh,
Thank you so much for your lovely feedback! We're really happy to hear that you ended up loving both pieces — that’s always the best kind of surprise 😊 It’s great to know the quality exceeded your expectations and that everything arrived neatly packed.
We’re also glad our support team could assist you quickly with sizing — we’ll be sure to share your kind words with them. We truly appreciate you taking the time to share your experience, and we’ll continue working to keep everything running just as smoothly.
If you ever need anything else, feel free to reach out — we’re always happy to help at info@vivano-london.uk
.
Best regards,
The Vivano London Team
Surprisingly flattering and easy to like
ngl the turtleneck is actually really flattering on me. didnt think id like it this much but yeah its a good one.ngl the turtleneck is actually really flattering on me. didnt think id like it this much but yeah its a good one.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Hi Thea,
Thank you so much for your lovely feedback! We’re really happy to hear that the turtleneck surprised you in such a good way and turned out to be so flattering. It’s always great when something exceeds expectations like that.
We truly appreciate you taking the time to share your experience. If there’s ever anything we can assist you with or if you have any questions, feel free to reach out to us anytime at info@vivano-london.uk
— we’re always happy to help.
Best regards,
Vivano London Team
Clean, simple, and just works for everyday wear
simple and clean pieces overall, nothing too over the top. does the job well and feels comfortable enough for daily use.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Hi Joe,
Thank you for your kind feedback and for taking the time to share your experience with us. We’re really glad to hear that you’re enjoying the clean, simple design and everyday comfort of our pieces — that’s exactly what we aim for.
It’s great to know that our products are meeting your expectations for daily wear, and we’ll continue working to maintain and improve this standard across our collections.
If you ever need any assistance or have further feedback, please don’t hesitate to reach out to us at info@vivano-london.uk
— we’re always happy to help.
Best regards,
Vivano London Team
Didn’t expect much at first but the…
Didn’t expect much at first but the julian jacket actually surprised me. The material feels sturdy and it looks good with casual outfits. Customer service was helpful when I asked about sizing as well.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Hi Jake,
Thank you for taking the time to share your feedback with us. We’re really glad to hear that the Julian jacket exceeded your expectations and that you’re enjoying both the quality and how it fits into your casual outfits.
It’s also great to know that our customer service team was able to assist you with sizing — we’ll be sure to pass along your kind words. Feedback like yours helps us continue improving both our products and support.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re always happy to help at info@vivano-london.uk
.
Best regards,
Vivano London Team
Pathetic return policy
Take note: do not order unless you know for sure that the item will fit -- if you have to return it, ALL THE RETURN COST IS ON YOU -- the coat I ordered doesn't fit, but the cost of returning it to CHINA (not London, UK) is the same as the cost of the coat, so I'm basically out the money I paid.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Dear Darlene,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the sizing and the return process — we understand how frustrating this situation must be.
We take your concerns seriously and will review this matter internally, especially regarding return costs and clarity of our policies. Your feedback is important and helps us identify where improvements are needed.
Please don’t hesitate to reach out to us directly so we can look into your specific case and see how we can assist you further. You can contact us at info@vivano-london.uk
, and our team will be happy to help.
Best regards,
The Vivano London Team
Avoid Avoid!!
You need to avoid ordering from this company at all costs! The boots I thought I ordered looked great quality on the images…then when they arrived a month later (from China!!!) they were so plastic, smelt synthetic, did not represent the original image at all and when I requested a refund they required postage back to China (at customer’s expense) but offered a ‘goodwill’ refund of 15% if I didn’t want to ship back to China - evidence that this company so knows what they are doing - such a shame that there is this unauthentic behavior in the world these days…
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Dear Sonya,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to receive an item that did not match what you anticipated, especially after waiting for delivery.
Please know that we take concerns like yours very seriously. We are reviewing the situation internally, including the product quality and the return process you described, to ensure everything aligns with our standards and policies. Your comments are important to us and help us improve.
We would really appreciate the opportunity to look into your specific case further and assist you directly. Please feel free to contact us at info@vivano-london.uk
, and our support team will be happy to help.
Kind regards,
The Vivano Team
I would put zero if it would let me
I would put zero if it would let me . Two months for order to arrive only to find it was shoes that were two sizes too small and not what I ordered . Constant emails and no responses . And phone number not in use Do not buy from this company ever ever
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Dear Miss P,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve faced with your order, especially regarding the long delivery time, receiving the wrong item and size, and the difficulty reaching us. We completely understand how disappointing this must have been.
Please be assured that we take your feedback very seriously. We will look into this matter internally to understand what went wrong and to prevent this from happening again. This is certainly not the experience we want for our customers.
We would really appreciate the opportunity to resolve this for you. Please contact us directly at info@vivano-london.uk
, and include your order details so we can assist you as quickly as possible.
We’re here to help and look forward to making this right.
Best regards,
The Vivano UK Team
Picked up the michael zip sweater for…
Picked up the michael zip sweater for work and casual weekends and it’s become one of my go to pieces.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Dear Harrison,
Thank you so much for your great feedback! We’re delighted to hear that the Michael Zip Sweater has become one of your go-to pieces for both work and casual weekends — that’s exactly the kind of versatility we aim for in our designs.
It’s always rewarding to know our pieces are fitting seamlessly into our customers’ everyday wardrobes. We truly appreciate you taking the time to share your experience.
If you ever need any assistance or have questions in the future, we’re always happy to help at info@vivano-london.uk
.
Warm regards,
The Vivano Team
Ordered 4 winter hats on2 feb no…
Ordered 4 winter hats on2 feb no delivery by 12. Feb no communication after emails from me—— don’t buy anything here
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vivano London
Dear Mr. McArthur,
Thank you for your feedback and for bringing this to our attention. We’re truly sorry to hear that you have not yet received your order and that you experienced a lack of communication after reaching out to us. We understand how frustrating this must be.
Please rest assured that we take this matter seriously and will be looking into your order and the communication issue as a priority to understand what went wrong and ensure it is resolved as quickly as possible.
Your satisfaction is very important to us, and we would appreciate the opportunity to make this right. Please contact us directly at info@vivano-london.uk, and our support team will be happy to assist you further and provide an update on your order.
Kind regards,
The Vivano UK Team
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