Vitavia Greenhouses Anmeldelser 

Required replacement glass for my Vitavia greenhouse. Was told that due to my house location AB56 Vitavia has stopped delivering to North Scotland. However Robbie who I was in contact with went above and beyond to find out a courier price. The glass was packed so well it arrived safely in one piece. Can only thank the excellent customer service and dedication in trying to help a customer

I bought the Vitavia Ida 900. Everything arrived and I chose to put the greenhouse together myself. I consider myself reasonably adept at putting things together. However the instructions are the worst I have ever seen and the pictures in the instructions were quite frankly close to useless. Luckily I had taken a picture of the greenhouse at the shop where I bought it as without that I would have sent the whole package back. Once I had assembled it, then came fitting the glass. Took about an hour to figure out how the clips to hold in the glass worked. Again had to zoom in on the picture I had taken and only broke on piece of glass. If you are not handy, then either don’t bother buying it or pay the extra and have it installed.

Fast delivery with all items carefully packed and placed in desired location by the delivery men. I had the Vitavia low threshold Apollo greenhouse. The pieces were all provided and well labelled with numbers but I found the instructions a little confusing. However, the customer care service was extremely helpful and answered all my questions. Very pleased with the product and after sales service.

Good customer service, very helpful on the phone, good communication re delivery. Great greenhouse, very good value.

Originally bought the greenhouse through Wilko online. Delivery date was a Monday, but when it arrived only two packages were sent instead of three. After back and forth emails a date was set for the third package and duly came on said date. Cannot praise the team at Vitavia highly enough.Brilliant!!!

Great, quick and efficient service dealing with my query. A big thank you to Robbie Hutchinson.

An excellent Customer service experience when I had a couple of issues with my greenhouse installation. Response was speedy and informative and I could not have asked for better.

I had a query on building my greenhouse and the company were very speedy in their response, and even took the trouble to send me some specific photos of the part of the greenhouse I was confused by. Thanks again Robbie for your help.

I had an issue with some end stops for the guttering system, Robbie was quick to respond and was very helpful ensuring they would work for my grandads new Greenhouse. If you have any issues drop them an email! Super helpful.

I bought the Freya greenhouse last year but didn't pay for the company to install it (big mistake as the instructions are quite tricky according to the three different people trying to put it together for me). A couple of small parts were missing but I contacted Robbie at Vitavia this week and the new parts are on their way as we speak. Thank you for your wonderful speedy service and help. The greenhouse looks wonderful!

I shattered some glass panels whilst building my greenhouse. I came to pick up some replacements from their office these were given to me free of charge - really appreciated. Thank you

Hi
I bought a Vitaria Freya 8x6.
I have to say it is a lovely Greenhouse and very well made.
However i cannot recommend it unless you pay for the installation aswell.
The instructions are horrendous and it is almost impossible to get the windows strips pushed in satisfactorily.
Avoid unless you have plenty of time and superhuman finger strenght.

Excellent greenhouse and really helpful advice from the team, putting up with my many questions as I was putting their greenhouse against a custom built potting shed. David Smith

Sadly I had to contact customer support because some glass that had broken in transit. Their response was superb and replacement glass is due to arrive within 72 hours.

I have a Cassandra greenhouse from Vitavia for a couple of years now. I live on the coast in Scotland so the greenhouse has withstood some very extreme storms over winter. It survived storm Éowyn this year with minor issues that needed repaired and during that process I needed a simple spare part. I reached out to Vitavia who very kindly arranged for the replacement part to be sent out free without a second thought. They make great greenhouses and their customer service is fantastic I can't rate them highly enough.

Greenhouse arrived weeks earlier than expected - expertly packaged, faultless delivery communication. Easy to follow instructions. Looking forward to getting in there.

Fantastic company to deal with. I had the pleasure of speaking with Robbie, he was knowledgeable, friendly and so polite. My particular greenhouse has been discontinued but he did not give up and found the parts that needed. Just amazing, I highly recommend them and I will not hesitate to contact them in the future.

Vitavia were really helpful in providing me with some replacement parts for my greenhouse. Thanks Robbie for your assistance.

Vitvia co-operated in providing Saturn 9900 ridge bars for my Halls Supreme 812 greenhouse. Halls sold me two greenhouses yet could not provide any spares. Only after I searched the market and found Vitavia, did I realise the similarity of the ridge bars and took a risk in ordering two. Slightly different shade of green, otherwise identical. A good result for me. Shame on Halls for inadequately looking after their customers. Great credit to Vitavia for supporting non-customers. Thanks to Robbie.

Absolutely wonderful service from everyone very happy to use vitavia again