Vitarock Anmeldelser 

32
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

I ordered 4 conditioners and received 2 conditioners and 2 shampoo. Packing slip said it was 4 conditioners. I thought it would be easy to communicate with this company and get this fixed. I emailed... Vis mer

Vurdert til 5 av 5 stjerner

My daughter was diagnosed the ADHD-Inattention. Her pediatrician recommended that she take Equazen along with her prescribed medication. She's been taking the the equazen for 2 months and her focus an... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Great selection, super fast shipping. Love the baby products especially that bath soap. Search works really out. I like that I can save my profile with address and credit card info and review previous... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

I feel that the online picture of product is deceiving, as I had ordered my product from another supplier, and the picture and description looked the same. When I received my product it was half the... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Velværeprogram

Opplysningene stammer fra ulike eksterne kilder

Your wellness shop, offering Pure, Green, Safe & Fair ethically-sourced health & beauty care. Vegan, cruelty free beauty, healthy snacks, cosmetics, supplements & aromatherapy. FREE Shipping to Canada and US on all orders under 3 kg.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

32 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(32)

0 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Customer service is the key

I ordered 4 conditioners and received 2 conditioners and 2 shampoo. Packing slip said it was 4 conditioners. I thought it would be easy to communicate with this company and get this fixed. I emailed Vitarock and still no reply after 12 days. I called the only phone number provided and never got through to anyone. I did leave a message and no callback. Very disappointing customer service.

UPDATE: I have received a call regarding my order and the error has been resolved. Thank you for rectifying the situation.

31. januar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Vitarock and Elizabeth at Vitarock are caring and wonderful!

Elizabeth R. Is amazing! She worked with me patiently and well giving me good tips to fill a difficult order and I received the products perfectly and in a very quick shipment! I will use vitarock now for all my needs of this product and probably others! I do not live in Canada where the company is based so even more impressive.0

It seems quite a trustworthy company with what appears to be good ethics.

Julie

8. juni 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very good experience shopping on this…

Very good experience shopping on this website.

9. november 2018
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Svar fra Vitarock

Thanks a lot Reza! We're happy that you're happy, Thanks for the stars, and for your order. We really appreciate it.

Vurdert til 5 av 5 stjerner

Great selection and super fast shipping

Great selection, super fast shipping. Love the baby products especially that bath soap. Search works really out. I like that I can save my profile with address and credit card info and review previous orders. It takes me five minutes to make an order on here.

11. januar 2018
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Svar fra Vitarock

Thank you for taking the time to share your feedback, Peter! We appreciate it. Thanks for shopping with us.
Best,
Ian
Ethical Shopping Ambassador - Vitarock

Vurdert til 5 av 5 stjerner

Excellent products and Great Service

Excellent products and great service, enjoy your points rewards also.

Regards,

NWTGuy

24. november 2017
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Svar fra Vitarock

Thanks for the stars, NWTGuy! We love all feedback, and appreciate your business.

Best,
Ian
Ethical Shopping Ambassador - Vitarock

Vurdert til 5 av 5 stjerner

Equazen

My daughter was diagnosed the ADHD-Inattention. Her pediatrician recommended that she take Equazen along with her prescribed medication. She's been taking the the equazen for 2 months and her focus and concentration has greatly improved!! She's always been anxious in class but not as much anymore. Thank you for a great product! Fixing to order another bottle!

20. november 2017
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Svar fra Vitarock

That's so great to hear ELV! Glad your doctor is so supportive and we're happy you got results for your daughter. Thanks for the review and thank you for your business.

Best,
Ian
Ethical Shopping Ambassador - Vitarock

Vurdert til 5 av 5 stjerner

#1 VITAMIN SHOP!!!

Fast Shipping..gr8 Sales! Gr8 selection for all natural products!!! I will continue to shop with VITAROCK!!!

19. november 2017
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Svar fra Vitarock

Thank you T! We love feedback. Thanks for shopping at Vitarock.

Best,
Ian
Ethical Shopping Ambassador - Vitarock

Vurdert til 2 av 5 stjerner

Small quanity misleading picture

I feel that the online picture of product is deceiving, as I had ordered my product from another supplier, and the picture and description looked the same. When I received my product it was half the size of what I get somewhere else, and the price was not half! Ounces were not listed or that would have been a red flag.

17. november 2017
Anmeldelse skrevet uten oppfordring
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Svar fra Vitarock

Hello Shelli,

Thank you for taking the time to post a review. We appreciate all customer feedback as it helps us improve our services, website, pricing and delivery processes. Sorry that we let you down this time.

I have refunded you 50% of the price of your order.

Vitarock is in the process of displaying NON-metric sizes for better understanding by all. While correct sizes are already published for every product, we recognize that having only metric sizing doesn't make it clear enough.

Best, Ian - Ethical Shopping Ambassador at Vitarock

Vurdert til 5 av 5 stjerner

No complaints

No complaints, everything came exactly as expected!

17. november 2017
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Svar fra Vitarock

Thank you J MAN! Glad you had a hassle-free experience. Thanks for shopping with us.

Best,
Ian
Ethical Shopping Ambassador - Vitarock

Vurdert til 1 av 5 stjerner

i brought spatone iron water and it …

i brought spatone iron water and it made me SICK i returned it to them cuz it said money back guaranteed i tried calling them theres no number that works i payed postage they said i would get money back and i never heard a thing about it im sooo annyoed it costed me a nice amont of money cuz they r in canda it is one of ur sells so u should let them know and maybe they should contact me

17. november 2017
Anmeldelse skrevet uten oppfordring
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Svar fra Vitarock

Thank you for the feedback. We are sorry to hear that the product did not work out and very sorry to hear about the unsatisfactory experience you had with regards to our returns procedure. We value all comments regarding our refund/returns procedures, so thank you again.

We would love to fix this. Kindly call us on our North American toll-free number at 1-855-735-6536 or email customercare@vitarock.com.

Best,
Ian
Ethical Shopping Ambassador - Vitarock

Vurdert til 1 av 5 stjerner

I haven't even received my order and …

I haven't even received my order and your asking for a review. Really? I placed my order on 11/6/17 and it's now been 10 days.
Do you wait until the 15 days are up and then ship it so that you can charge me a full price, even though you have already taken the money out of my checking account? I will be calling tomorrow to cancel my order. UP DATE. I did call the next day and cancelled. The woman kept me on the phone for about 20 minutes arguing with me about the order already being shipped. Finally I said stop I just want to cancel the order. I did get a cancellation notice but I have a suspension that they will charge my account the full amount. If they do I will try to let you know. I still haven't received my order. Was it really already sent?

16. november 2017
Anmeldelse skrevet uten oppfordring
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Svar fra Vitarock

Hi Donna,

Our records show your last order was in early July. I checked, and cannot locate an order from you this month. Kindly get in touch with me so we can figure this out. I'm sure we can find out what happened. 10 days for delivery is extreme. And all orders are processed and shipped within two business days.

Thanks for taking the time to bring this to our attention.

Ian
Ethical Shopping Ambassador - Vitarock

Vurdert til 1 av 5 stjerner

Overpriced and misleadingly priced

Overpriced and misleadingly priced. I had previously been getting Genesis 32 oz. Acai Juice for $25. They charged $25 for 16 oz. And they wouldn't give me a mailing label to return the product.

16. november 2017
Anmeldelse skrevet uten oppfordring
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Svar fra Vitarock

Sorry you've had this poor experience Thomas. We are updating our metric versus imperial measurements for better clarity and will be changing our descriptions to highlight the smaller juice sizes.

Thank you for the feedback.

Best,
Ian
Ethical Shopping Ambassador - Vitarock

Vurdert til 5 av 5 stjerner

Quick and easy and accurate!:)

16. november 2017
Anmeldelse skrevet uten oppfordring
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Svar fra Vitarock

Thanks Julie! We appreciate the feedback and your taking the time out to give it.

Have a wonderful rest of the week.

Ian
Ethical Shopping Ambassador - Vitarock

Vurdert til 5 av 5 stjerner

Very good experience

Very good experience, will order again!

16. november 2017
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Svar fra Vitarock

Hi Anita!

Thanks for the stars and for taking the time to review us. Glad you had a good experience on our site. We love feedback. Have a great day!

Best,
Ian
Ethical Shopping Ambassador - Vitarock

Vurdert til 5 av 5 stjerner

Excellent choices and delivery was on …

Excellent choices and delivery was on time

11. november 2017
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Svar fra Vitarock

Hi Terry! Thank you for taking the time to review us, and thank you very much for shopping at Vitarock. Best, Ian - Customer Care, Vitarock.

Vurdert til 5 av 5 stjerner

Excellent website and service.

11. november 2017
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Svar fra Vitarock

Thank you Nelson!

We appreciate the feedback and the stars. :) Thanks for your business.

Best,
Ian - Ethical Shopping Ambassador at Vitarock

Vurdert til 5 av 5 stjerner

Great selection

Great selection, excellent website, quick shipping. Very happy with everything!

10. november 2017
Anmeldelse skrevet uten oppfordring
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Svar fra Vitarock

Hi Rachel,

Thanks for taking the time to review us. We truly appreciate it.

Best,
Ian - Ethical Shopping Ambassador

Vurdert til 5 av 5 stjerner

My experience with this company is …Great

My experience with this company is limited but the service I needed was easy,friendly and complete...

10. november 2017
Anmeldelse skrevet uten oppfordring
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Svar fra Vitarock

Hi William!

Thanks for the review and the stars! Looking forward to serving you again.

Best,
Ian - Ethical Shopping Ambassador, Vitarock

Vurdert til 5 av 5 stjerner

Great products

Great products, quick shipping.

10. november 2017
Anmeldelse skrevet uten oppfordring
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Svar fra Vitarock

Thanks a bunch Susan!

We appreciate the feedback. Have a wonderful day.

Best,
Ian - Ethical Shopping Ambassador, Vitarock

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv