Vinted Anmeldelser 

Purchased an item on 21/09/2026,seller sent it out on 23/09/2026,since that day tracking has not been moved !
I contacted Vinted support several times regarding that it seems like my order has been lost but unfortunately there’s not much help from support team,just automated messages!
Looks like I just lost €70 and Vinted really doesn’t care much about it !!!

Got completely robbed by a seller could easily prove it with 3 separate photos and documents and they released the money to him anyways and tell me I’m in the wrong ignored all my proof then blocked my chat when I went to ask to speak with someone else
Worst customer service team iv ever encountered incompetence at the highest level wouldn be surprised if there in on half the scammers good for nothing company

I’ve used Vinted recently to sell my piece of clothing. And will never do it again. My package was never picked up and as the result it’s been shipped back to me! I’ve lost 3 weeks where I could sell to a genuine person! Vinted should deal with people by applying fine over situations like that!

Very bad experience on this site, I opened an account last year and uploaded lots of runners my wife had to sell, a few days later my account was frozen and I received an email saying it was under investigation for suspected fraudulent goods for sale, It took ages to sort it out and I had to take most of them down, they wanted me to take photos of every possible angle of all the runners which was not worth the hassle, I haven't sold one pair of runners to date and to be honest I was turned off this site after that, I gave it 1 star only because its the lowest rating , should be a minus star rating on this

I just started using this site and have bought some items without issue but I recently bought a jacket and purchased it a size up for extra room, unfortunately the garment was not true to size (16) and more a 10/12 , this was possibly a manufacturer mistake but I don't have a refund option.
Very disappointed as it was my most expensive purchase.

They gave a bad shipping label, the package was lost, I have proof of sending, the buyer got a refund and I got nothing

They banned my account due to fraudulent activity without grounds to do so, I appealed and didn't get an explanation as to why. I've never sold nor tried to sell anything fraudulent. The worst customer service, so disappointing as I'm a genuine user

No regulation around sellers misleading product listings. It's now almost a constant feature that all products are marked as new without tags and have clearly been warn. Vinted do nothing to regulate this. Also they are not help when you have an issue. You speak to bots the whole time. While I've had some good experiences overall it's becoming worse.

Esperienza assolutamente negativa dopo aver acquistato un paio di scarpe, queste non sono mai arrivate, inviata la segnalazione dopo un mese Vinted non si è fatta ancora sentire e ovviamente hanno trattenuto i soldi servizio clienti pessimo azienda che non consiglio assolutamente se dovessero insorgere dei problemi si sono trattenuti i soldi e non si sono mai più fatti sentire

Vinted do not address the issue of ridiculous amount of sellers uploading fake AI generated photos (very obvious and visible) and asking for higher price than the original new items on original vendor websites. These sellers even refuse to provide real photos or drop the price, they lie about the quality and origin of the item. Even after customers report these sellers, Vinted come back saying that the sellers did not "clearly violate" the rules. In other words, Vinted do not react or protect their customers and facilitate scammers. Services by Vinted are not reliable or safe to use.

Nach sexueller Belästigung wurde mein Account dauerhaft und ohne Angabe von Gründen gesperrt. Täter-Opfer-Umkehr in Reinform 🤌🏼✨

Ich bin zutiefst enttäuscht und schockiert darüber, wie Vinted mit treuen und absolut regelkonformen Mitgliedern umgeht. Mein Account lief seit vier Jahren hervorragend, ich habe mir enorme Mühe mit der Präsentation meiner Kleidung gegeben, immer blitzschnell versendet und hatte ausnahmslos positive Bewertungen. Bis ich Opfer einer schwerwiegenden sexuellen Belästigung wurde.
Ein männliches Mitglied kontaktierte mich bezüglich angebotener Schuhe und konfrontierte mich im Chat ungefragt mit seinen sexuellen Fetischen. Er forderte mich auf, ihm weitere getragene Schuhe von mir und meinem Partner für exorbitante Summen zu verkaufen. Um von seinem eigenen, klaren Verstoß gegen die Community-Standards abzulenken, hat mich dieser Nutzer unmittelbar danach offenbar gemeldet.
Vinteds automatisiertes Moderationssystem hat diese bösartige Rachemeldung völlig ungeprüft übernommen. Mein Account wurde wegen angeblichen „respektlosen Verhaltens“ und negativen Bewertungen, die ich angeblich abgegeben hätte (?!) dauerhaft gesperrt.
Noch frustrierender ist der Kundenservice: Ich habe dem Support einen eindeutigen Screenshot vom Beginn des Chats als Beweis übermittelt, aus dem zweifelsfrei hervorgeht, von wem die Belästigung ausging. Trotzdem erhalte ich in einer Endlosschleife viermal hintereinander exakt dieselben maschinell generierten Textbausteine (u.a. von „Hsan“), die den Beweis komplett ignorieren. Die Behauptung einer „manuellen Prüfung“ ist eine reine Schutzbehauptung. Zudem wird mir rechtswidrig der Zugriff auf mein rechtmäßig verdientes Guthaben im Geldbeutel verwehrt.
Da der interne Support völlig versagt, habe ich nun folgende offizielle Schritte eingeleitet:
1. Eine offizielle Beschwerde beim Digital Services Coordinator (DSC) der Bundesnetzagentur wegen Verstößen gegen den Digital Services Act (DSA).
2. Ein zertifiziertes außergerichtliches Schlichtungsverfahren beim ADR Center unter der Ticketnummer 7EA7188C55A8411EA780.
3. Ein formelles DSGVO-Auskunftsbegehren gemäß Art. 15 zur Herausgabe aller Chatprotokolle und internen Moderationsvermerke.
Ich fordere Vinted hiermit öffentlich auf, diesen Fall endlich an ein kompetentes, menschliches Team zu übergeben, meinen Account unverzüglich freizuschalten und stattdessen den Account des Täters dauerhaft zu sperren.

So what exactly are buyers paying a Buyer Protection fee for?

Vinted appears quick to collect fees and release payments to sellers, but when buyers report potentially fraudulent transactions, they are left without meaningful support.

A platform handling customers’ money should take reports of counterfeit goods, questionable deliveries and missing proof of dispatch seriously, rather than simply dismissing complaints by referring to its policies.

My advice: AVOID VINTED. Do not assume that paying a Buyer Protection fee means your money is actually protected. Based on my experience, it certainly doesn’t guarantee it.

Absolutely brilliant when it works. Absolutely useless when it doesn’t. They banned my account for selling a “counterfeit “ item even though I had the receipt and guarantee card. Both were visible and sent to them and I got a generic bot message to say the decision was being upheld but no further clarification. They have ZERO justification for banning me and it’s impossible to create a new account. Absolutely furious. I don’t even care if the ad is removed if they are genuinely worried about counterfeit items but to outright ban and block me is total nonsense. Apparently this happens to everyone all the time and all we get is AI bot generic responses without an actual person checking the evidence. Massive red flag of a company

Extremely Disappointing Experience with Vinted – Misleading Images and Refusal to Refund

I am extremely disappointed with my experience using Vinted and the way my complaint was handled.

I ordered a dress based on the images provided in the listing, only to discover when it arrived that the pictures appeared to be AI-generated and did not accurately represent the genuine item I received. The dress itself was cheap-looking, extremely poor quality and nothing like what I had been led to expect from the listing.

What makes this experience even more frustrating is that Vinted refused to issue me a refund, despite the item being misrepresented. As a buyer, I should be able to trust that the images used in a listing genuinely reflect the product being sold. Using AI-generated images that create a false impression of an item’s appearance, fit and quality is misleading and unfair to customers.

I believe I was entitled to a refund for several reasons:

* Misleading product images: The images did not accurately represent the genuine dress I received.
* Item not as described: The quality and appearance of the dress were significantly different from what was advertised.
* Lack of transparency: Buyers should be made aware when images are AI-generated or do not show the actual item.
* Unfair buyer protection: A platform that facilitates transactions between buyers and sellers should take complaints about misleading listings seriously rather than leaving buyers out of pocket.
* Poor customer service: Vinted’s refusal to resolve the issue left me feeling completely unsupported, despite raising a legitimate concern.
* Loss of trust: Customers should not have to worry that the products they purchase are being presented using artificially generated images that make them look far better than they really are.

I understand that buying second-hand comes with certain expectations, but that does not mean buyers should have to accept an item that has been misleadingly advertised. There is a significant difference between an item simply not meeting someone’s personal taste and receiving a product whose images do not accurately represent what is being sold.

The principle of buyer protection should be to ensure fair treatment when something goes wrong. In this case, I feel that Vinted failed to protect me as a customer and prioritised refusing a refund over resolving a genuine issue.

I would strongly encourage Vinted to review its policies around AI-generated product images and improve how it handles disputes involving items that are not as described. Buyers deserve transparency, fair treatment and a reasonable resolution when they receive something substantially different from what was advertised.

Based on this experience, I would be very hesitant to purchase from Vinted again.

Update on my last review. After about 30 emails to the Vinted bots I am still blocked and no money returned. I'm getting e-mails from buyers who want to buy but I can't reply as you have to reply through your inbox. I've had to accept 2 rubbish items (one a plastic skirt that had been advertised as real leather) that arrived after my 'ban' and, again, as I've no access to my inbox, I couldn't decline them or complain. The bots keep telling me I have to 'open a ticket' through my inbox!
They are now telling me that I'm banned for having 3 accounts when I only ever opened and used one.
At this stage my sanity is starting to go. I just want back the money that they have stolen from my account. Keep away from Vinted.

great selling app. would 100% recommend. it’s so good to they don’t take fees you get 100% of the earnings

Would score 0 if an option. Terrible customer service, the payment protection means nothing.

Jeres online service kan vi ikke skrive om for den er der ikke..

VERGOGNOSI! Non tutelano mai il venditore. Rimborsano gli acquirenti bugiardi che restituiscono oggetti dopo averli danneggiati e nonostante fornisci le prove che prima quei difetti non erano presenti, loro cosa fanno? Rimborsano l'acquirente. Le mie foto, se le avessero davvero esaminate, non avrebbero lasciato alcun dubbio sulla malafede dell'acquirente. Deprecabile, vergognoso, che pur pagando la commissione per la protezione acquisti, non si sia minimamente tutelati. L'assistenza clienti è una farsa. Non ammettono l'errore, non danno spazio al contraddittorio, non considerano il tuo punto di vista. Niente. L'acquirente bugiardo fa i suoi giochetti e loro lo rimborsano pure.

Was ripped off and totally deceived by a seller (did not get the item as listed/described). I informed Vinted of my didpute/case with photo evidence and they decided to agree with the deceitful seller !! Vinted are useless at dealing with complaints and disputes between seller & buyer. They take forever to get back in touch when you raise a dispute too. The buyer pays an additional small insurance fee with each item bought but this seems to be a waste of time too. I’ll be selling/buying on EBay from now on.