We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Vis mer
Selskapet har svart
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Vis mer
Selskapet har svart
An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Skrevet av virksomheten
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Kontaktopplysninger
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Storbritannia
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Checkout Report Significant Errors
Vibrant conducted a checkout review of a rented property I manage. The review missed significant damage to the property, including broken window, holes in the carpet and un approved painting. The reports quality was very poor and clearly not reviewed against the state of the property in the check-in report.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vibrant Energy Matters
Hi,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards
Andrea
The Vibrant representative was very…
The Vibrant representative was very knowledgeable and efficient at producing the survey. He was very helpful and explained to me what it was all about and the results for my property.
13. mai 2026
Svar fra Vibrant Energy Matters
Hi Andy,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Svar fra Vibrant Energy Matters
Hi Tony,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Svar fra Vibrant Energy Matters
Hi Caroline,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Professional and thoughtful throughout!
From start to finish VEM and Jonathan Gibbons (the actual assessor) were professional and thorough. It has been a pleasure to use your services once again. Thanks you!
14. mai 2026
Svar fra Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
We will certainly pass the feedback onto Jonathan.
Kind Regards
Vibrant
Great
The lady who came to do our report was amazing didnt feel like having a stranger in our home. She was very knowledgeable and answer any questions we had would highly recommend your company
12. mai 2026
Svar fra Vibrant Energy Matters
Hi Kate,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Svar fra Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
On time ,very quick process
7. mai 2026
Svar fra Vibrant Energy Matters
Hi Susan,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Excellent service
Excellent communication, appointment made swiftly and report received within two days. Really good performance all round
21. april 2026
Svar fra Vibrant Energy Matters
Hi Sally,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Communication was clear and the…
Communication was clear and the assessor turned up when he said he would and completed the assessment efficiently and professionally.
28. april 2026
Svar fra Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Svar fra Vibrant Energy Matters
Hi Ange,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Svar fra Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
Svar fra Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
Engineer was on time and very…
Engineer was on time and very Efficient. Looked at all he had to and said we were okay and had no problems
8. mai 2026
Svar fra Vibrant Energy Matters
Hi Val,
Thank you so much for your fantastic review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
never heard of these people
never heard of these people, but I got a request to write a review. how bizzarre is that?
10. september 2025
Svar fra Vibrant Energy Matters
Hi Simon,
Apologies if you have been sent the review in error.
Thank you for letting us know.
Kind Regards
Vibrant
Very polite and likeable gentleman.
Very polite and likeable gentleman.
Answered questions
2. mai 2026
Svar fra Vibrant Energy Matters
Hi Christine,
Thank you for your fantastic review and feedback.
We really appreciate you taking the time out to provide us feedback and hope to service you again soon.
Kind Regards
Vibrant
The surveyer was polite
The surveyer was polite, efficient,and helpful. Comunication was very good.
I would have liked some feed back to understand the out come of the report.
28. april 2026
Svar fra Vibrant Energy Matters
Hi,
Thank you so much for your great review and feedback.
If you would like to discuss your report in more detail, please email our customer service team at CustomerServices@vem.co.uk and one of the team will be in touch to discuss with you.
Kind Regards
Vibrant
Cannot for love or money get in touch…
Cannot for love or money get in touch with these people tried everything.Im trying to cancel an appointment as im not selling my house anymore so I guess I’ll have no choice as to let u waste ur time on visiting my home! Bad service!
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vibrant Energy Matters
Hi Fiona,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards,
Vibrant
After having a booking changed
After having a booking changed, we were at home but whilst having a door bell that worked at 5.30 pm, we had to spend another afternoon, also the porch door was unlocked and TV on where we were. The engineer was extremely pleasant and informative and handled his role professionally. Thank you for the assurance.
29. april 2026
Svar fra Vibrant Energy Matters
Hi Anthony,
Thank you so much for your great review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
Efficient and knowledgeable.
I received my EPC assessment for my home free as a member of Skipton Building Society which was a lovely bonus. The assessor was punctual, friendly and knowledgeable. She did her assessment quickly and explained what was going on. The EPC certificate was in online to view within 24 hours. Very impressed with the service and would recommend.
1. mai 2026
Svar fra Vibrant Energy Matters
Hi Fiona,
Thank you so much for your fantastic review and feedback, we really appreciate it.
We will ensure the assessor receives your feedback and kind words.
We hope to service you again soon.
Kind Regards
Vibrant
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.