Die Retoure für das Schuhpaar in der nicht passenden Grösse im gewünschten Originalkarton kostete mich über 30 Euro. Grundsätzlich finde ich es okay, wenn nicht jeder Anbieter die Kosten für Retoure... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Première belle expérience. Site bien conçu. Aisance de navigation, les chaussures proposés correspondent à mes attentes. Les explications et le guide des tailles, m'a permis de choisir la bonne point... Vis mer
Selskapet har svart
Thank you so much Vibram for your amazing customer service experience ! I am on my 12th pair of Vibram Five Fingers going back to 2011. Not only is the product top quality but it has changed my pe... Vis mer
Selskapet har svart
Was scared about a tracking issue, but I emailed the Customer Service and they were extremely quick in replying to my email and provided clarity. My vibram five fingers shipped in less than a week in... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Vibram is the world leader in the development and manufacturing of high-performance rubber soles for outdoor and leisure activities, workwear, fashion, orthopaedics and correction. For over 80 years, the yellow octagon that symbolises Vibram has been synonymous worldwide with quality, performance, safety and innovation in the footwear industry. With its international headquarters in Albizzate (Varese), Italy, Vibram produces more than 40 million soles every year, dedicates over one million kilometres to testing, is present in 120 countries and has manufacturing, research and representation bases in the USA, China, Japan, Brazil and Italy. Vibram FiveFingers was born from the desire to rediscover contact with our natural environment, returning to the essence of the human foot and becoming one with our surroundings. When you wear Vibram FiveFingers, you facilitate a deeper connection between your body and the natural environment.
Kontaktopplysninger
Italia
- vibram.com
3,8
Bra
771 anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Falschen Artikel geliefert
Falschen Artikel geliefert. Keine Rückmeldung zur Anfrage. In der heutigen Zeit nicht akzeptabel!
23. april 2026
Svar fra Vibram
We apologize for the inconvenience. Our Customer Care team has contacted you to resolve the issue. Thank you for your patience.
Best shoes ever, but…
Best shoes ever! Unfortunately when I put them in the wash, followed the directions, the stitching on the arch came undone. Very sad that they didn’t hold up the first wash. I was planning to buy more but im not sure with the quality issue.
28. april 2026
Svar fra Vibram
Thank you for your feedback. We’re sorry to hear about your experience after washing the shoes. May we ask if the washing instructions provided in our care guide were followed? This information can help us better understand the issue, you can also contact our customer care.
had to break them in but great walked…
had to break them in but great walked the streets of nyc everyone was staring love it
27. april 2026
Svar fra Vibram
We're happy to hear that you love them! We appreciate you sharing your experience about the break-in period and the attention you received.
Zufriedener Kunde
Online Shop ist übersichtlich und die Artikel sind gut beschrieben. Schade, hat mich eine Rezension auf eine zu kleine Grösse geführt. Daher musste ich erst eine Rückgabe vollziehen. Leider ist die Rückzahlung noch nicht erfolgt und dauert länger als die geforderten 5 Tage. Schade, auch das die Liefergebühr nicht inbegriffen ist, aber das geht schon in Ordnung. Der Bestellung Vorgang für sich, ist unkompliziert. Von den Produkten bin ich generell seit Jahren schon überzeugt, ausser dass sie sich nicht gut mit nassen Bedienung vertragen und eigentlich nur die Verschlüsse zum Schnüren und mit Klettverschluss in der Praxis bewähren.
25. april 2026
Svar fra Vibram
Thank you for your feedback. Please note that returns and refunds are subject to processing times, and once the return is received, the refund may take a few working days to be completed. Thank you for your patience.
love them<33
Schuhe sind super, evtl wäre eine grösse kleiner besser gewesen. einfach zu bestellen, gut, dass ich nicht extra zoll zahlen musste sondern schon im lieferpreis inklusive war:)) ich fände es gut, wenn man gratis eine grösse kleiner/ grösser bestellen und das andere paar zurückgeben könnte
26. april 2026
Svar fra Vibram
Thank you for sharing your feedback with us.
We’re happy to hear that you found the shoes comfortable and that the ordering process was smooth. We also appreciate your comment regarding sizing and returns. Your suggestion is very valuable for us. Thank you again for taking the time to share your experience.
Il servizio è stato buono
Il servizio è stato buono, le scarpe erano scontate e sono arrivate in2-3gg.
Era un regalo e la persona voleva un modello diverso per cui le ho restituire.
Tra andata e ritorno ho speso €30. Francamente troppo. Risultato sconsiglierò di comprare sul sito Vibram.
27. april 2026
Svar fra Vibram
Grazie per aver condiviso la tua esperienza. Ci fa piacere sapere che la consegna sia andata bene. Comprendiamo però il tuo disappunto per i costi di spedizione legati al reso e apprezziamo il tuo feedback.
Die Schuhe wurden schnell geliefert
Die Schuhe wurden schnell geliefert, sehr angenehm zu tragen, sehr gut verarbeitet.
Vielen Dank.
27. april 2026
Svar fra Vibram
Thank you very much for sharing this positive review, Heike.
Svar fra Vibram
Thank you for sharing your experience, Andreas.
Returns not easy
It’s currently not possible to make a return if you don’t already have an account. The website keeps spinning. I messaged the site Saturday, the same day I received the shoes I need to return for being so big. (The size charts were completely inaccurate, even with making measurements like they said to). I haven’t gotten a response to my problem yet, but I did get a link to take a survey. They have a strict 14-day return window, so hopefully they get back to me soon!
27. april 2026
Svar fra Vibram
Hi KB, please email Customer service, they can assist you if the return link is giving you issue. You have 6 weeks to return the shoes in the US. If you haven't already done so, please email them at inquiry@vibram.com for resolve, they are happy to help.
Good sox
I ordered a pair of sox. My order came quickly and accurately. I will order again.
20. april 2026
Svar fra Vibram
We're happy to hear that your order arrived quickly and accurately! We appreciate your intention to order again in the future.
Meine ersten Vbram
Hallo,
ich bin bereits seit 3 Tagen in meinen neuen und ersten paar Vbram V-Souls unterwegs und muss sagen es ist einfach nur toll. Der Bestellungsprozess war einfach und der sizeguide hat genau gepasst. Die Lieferung war von seitens Dpd etwas mühsam wofür der Hersteller allerdings nichts kann. Freue mich schon auf mein nächstes Paar!!
24. april 2026
Svar fra Vibram
Thank you so much for sharing your experience. We’re really happy to hear you’re enjoying your first pair of V‑Soul and that the size guide helped you find the perfect fit. We’re sorry to hear about the delivery inconvenience, but we truly appreciate your understanding.
Enjoy your FiveFingers, and we’ll be happy to welcome you back for your next pair.
L'achat s'est bien passé
L'achat s'est bien passé, le guide des tailles est un peu sur évalué (je chausse du 44, j'ai pris du 44 car au vu du guide c'était cohérent, et il m'aurait fallu du 43)
24. april 2026
Svar fra Vibram
Thank you for sharing your experience and your detailed feedback.
While our size guide is designed to help, every foot is unique, and fit can vary depending on foot shape and personal preference.
We truly appreciate your comment, it helps us keep improving and support other customers in finding their best fit.
If you ever need extra sizing advice, our team is always happy to help.
I returned my Five finger vibrams…
I returned my Five finger vibrams because I ordered a men’s size 8-8.5 and a women’s size was sent to me. I returned them and received a email days ago saying you received them but I still haven’t a received an email saying when my vibrams were being sent out. I have no idea what’s going on.
22. april 2026
Svar fra Vibram
Hi Nicole, it looks like your exchange was processed today. It typically takes 7-10 business working days for the team to have these processed once the shoes arrive at the warehouse. You should have received a noticed in your email that it has been processed. Hope this helps.
Sizing is Off!!
I just for them in the mail. I am a 7.5 so going off of the size chart I ordered a 37 which should have been 7-7.5 but on the box it says 6.5-7 so please beware the chart is not accurate and the site needs to update that. They're so tight around my toes 😩 really wanted to like these.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vibram
Thank you for taking the time to share your experience.
We’re sorry to hear the sizing didn’t work out as expected and understand how disappointing this can be.
If you haven’t already, we kindly invite you to reach out to our Customer Care team through the Help Center so they can assist you further and look into the sizing issue with you.
Svar fra Vibram
Thank you very much for your feedback, Ioana.
The information provided is very vague
The information provided is very vague. There is no clear specification stating that the return costs must be paid by the customer.
Additionally, it is unclear that the discount code for a first order applies to only one item. This limitation is not mentioned anywhere. This is very unusual, as such discounts normally apply to the entire order.
23. april 2026
Svar fra Vibram
Thank you for your message. We would like to clarify that the return procedure is explained in our FAQs and Return Policy available on our website. Regarding the Welcome code, according to our policy it is valid only on the first order and applies to one product per order, which is a common practice among many brands. To use the code correctly, the customer must be logged into their account, and no other promotions or discounts can be active in the cart at the same time.
Es war alles soweit TOP!!Vibram Schuhe…
Es war alles soweit TOP!!Vibram Schuhe trage ich seit 15 Jahren,ich liebe sie.
Enzig negative ist die Rücksendund nach Italien,wenn ein Schuh nicht passt :-(((( 35.-EURO Paketgebühr,welches man selbst zahlt....Das hält mich natürlich von einer weiteren Bestellung ab... Schade
23. april 2026
Svar fra Vibram
Thank you for sharing your experience and for being a long‑time Vibram customer. Because FiveFingers are a very particular type of footwear, we’ve recently published a dedicated guide to help customers choose the most suitable model and size. Our Customer Care team is always available to support customers before and after purchase with any questions. Your feedback is valuable to us and helps us continue improving our service.
Errate indicazioni da Vibram
Purtroppo la misura in cm indicata da voi per la scelta delle scarpe NON è corretta.
Poi ho inviato diue email per restituzione scarpe di taglia errata ,a nemmeno una riposta. Da qualche giorno ho rispedito le scarpe come reso ma da voi nessun contatto.
Spero possiate in futuro milgiorare
Michele Veronesi da Ferrara
21. april 2026
Svar fra Vibram
Grazie del feedback, Michele. Ci dispiace per l’esperienza segnalata. Facciamo sempre il possibile per rispondere a tutte le richieste; una compilazione completa del ticket ci permette di offrire un supporto più tempestivo. Il nostro servizio clienti si è messo in contatto con lei; se il reso è già stato inviato, il rimborso verrà effettuato secondo la nostra policy non appena il rientro sarà verificato.
Per quanto riguarda le taglie, le FiveFingers hanno una calzata particolare: per questo abbiamo recentemente pubblicato una guida dedicata per supportare al meglio la scelta.
Il suo commento ci aiuta a migliorare il servizio e la ringraziamo per averlo condiviso.
Svar fra Vibram
Thank you very much for the five stars, Johanna. We appreciate it.
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