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Big Fraud company Vibecraft

Registered grievance against Vibecraft for delivering defective furniture products and failing to resolve the issue or process a refund despite repeated follow-ups.

Grievance Number: 8537142

Product details:
• Product: Vibecraft Marble Tables (Small and Big)
• Purchase mode: Online
• Issue raised: Defective products delivered
• Duration since complaint: Over 20 days with no resolution

Both the small and big tables are defective. I have shared screenshots and videos, which clearly show the poor quality and defects.

Issues with the products:

1. There is a large gap between the marble top and the base, showing very poor finishing.
2. The table base is unstable and keeps moving.
3. The marble top is not fixed to the base, making it unsafe and risky to use.
4. The base color has come off, clearly indicating poor workmanship.
5. Overall quality is not worth the amount paid and does not match what was advertised.

I had already informed Vibecraft that I want to return the entire product and receive a full refund, as both tables are defective. However, despite continuous follow-ups, there has been no resolution for the last 20 days, which has caused significant inconvenience and frustration.

It has been almost three months since I requested a return for a poor-quality product. There has been no pickup and no refund, only repeated excuses and false assurances. This experience feels like dealing with a fraud website. Once they take your money, there is no accountability or resolution. I strongly advise everyone not to buy from this website.

I have ordered a 18inch quality marble and they sent a 16inches tile marble and there customer service is pathetic as they are not calling since 15days that i have raised a request..they are just messaging over whats app ....Firstly, they have sent a wrong product and then testing customers patience by not providing them solution after so many follow ups...today while I am providing my review it's almost 15days of not having any solution for the wrongs they had done.

My order number ODVC2421844465 was delivered yesterday & to my shock the console is made from low quality materials, has cheap finishes and is significantly differing from the website photos. The whole console is wobbly because the base is made from some hollow material unlike the base shown in the image, besides the drawers have no knobs. What's even shocking is the customer care number also does not exist and gets connected to some wrong number. FRAUD COMPANY. PLS DO NOT BUY

This brand has been an absolute nightmare from start to finish. The product quality is terrible and looks nothing like what was advertised. It feels cheap, poorly made, and completely misleading. What’s even more infuriating is the total silence from their side—countless calls, WhatsApp messages, and follow-ups, yet not a single response. Once they take your money, they vanish. There is zero customer support, zero responsibility, and zero respect for customers. This kind of behavior is not just unprofessional, it’s outright dishonest. I genuinely feel cheated and regret trusting this brand. Save yourself the frustration, stress, and loss of money—do not buy from them. Hands down the worst and most careless brand experience I’ve ever had.

Damaged Product & No Response from Customer Support.
I regret ordering from Vibecrafts. The drink table delivered to me was damaged, poorly finished, and completely unstable. The marble top does not fit the frame at all. Despite emails and WhatsApp messages, there has been zero response from their team. No accountability and no after-sales support. Please think twice before ordering from Vibecrafts.

Upon receiving the product, I was extremely disappointed with its condition and quality.
1. Sub-standard quality:
The overall finish and material quality are far below what was advertised on your website.
2.
The painting is not secured properly to the frame and keeps moving even with normal fan airflow. This clearly indicates poor workmanship and makes the product unusable.

This product does not meet basic quality standards and is unfit for use or display.

Product delivered was damaged . I have been following up since 2 months . They keep saying they have escalated our concern and this is not the experience they would want us to have but do nothing about the issue .

It is a fraud company. Every one who got cheated by these fraudsters should do police complaimt and file chargeback

Wrong supply, refused even to replace. Really shamefull customer support. Will not purchase in future.

They need to be sued for the faulty damaged products they deliver & for the automated responses.. Wasted a lot of money on them & extremely disappointed

I purchased a 2ft by 4ft Seven Horses painting. First of all I received a totally different painting than what I had ordered, different design. Then Vibecrafts refused to take it back and refund, citing they do not guarantee quality or exact same design. I was surprised to hear that they do not guarantee quality so what do they charge for? Very very poor customer service.
Never ever buy from Vibecrafts.com

We ordered set of 2 chairs and spent 27000/- on 21st Nov we got the delivery and to our surprise the size of the chair looked so small and more shockingly after unpacking the chairs, they looked so CHEAP, LIGHT WEIGHT, LOSE UPHOLSTERY, NO FINISHING, HAS GAP between the seat and the back.
I sent them mail immediately after receiving them, since then there is no support, in first revert they said they will check and revert, on next mail they asked me to share the pics which i had shared on my first mail but they didn't bother to see it. Again shared the pics with them and they replied saying we do not have the policy of refund. Vibecraft didn't even offer an exchange of chairs. Surprisingly in the revert they didn't speak about the concerns I had shared. They spoke about color which was not at all my issue.
Looks like they got the chairs made by a road side vendor.

I had shared my review on their website as well but it is not showing there. They do not let it show and remove it so that no one can see their actual products which are far away from the fake pictures they have uploaded on the website.

The product sent was defective. Different from shows on website. No customer service. No reply via email or contact number. Its a scam.

Fake photos. Shitty return policy. And fake reviews

This is a fraud company no response from customer care whats app number .I made a mistake ordered one painting and that is very very bad.dont order anything from this website.

Never buy from these people they only sell cheap and shitty products.

What is shown on their website is grossly different.

After you receive the product their customer care just kills time and never return the order despite everything mentioned at time of buying and sharing the proof with them.

Absolutely horrible experience

I have ordered mirror .they sent a damaged product. No response..it's a fraud company . Our money will be wasted

This is such a big fraud company. No response to
Customer after sending worst quality wall images. They are denying replacement or refund. Infact there is no response from theor end. I have decided to proceed legally om this. Wonder how come pepperfry.com kind of prestiguos brands are supporting them. This is unacceptable and we should rethink even on pepperfry.com going fwd

Vibecraft sent me damaged product. I’ve written to customer support, messaged on whatsapp and no response at all. Unnecessarily money waste. Please don’t buy vibecraft products