Viaggiare Rent - Bari Aeroporto Anmeldelser 

Lorsque vous arrivez marchez 15 mn avant de trouver le desk et quand vous voulez prendre la voiture, on vous dit que votre carte débit n’est pas prise en compte et que, malgré toutes les assurances prises lors de la location sur AUTO EUROPE, vous devez payer 300€ d’assurance sinon vous n’avez pas la voiture!!!!
DU VOL !!avec une hôtesse désagréable qui ne fait pas le tour de la voiture mais au retour , il a bien été fait.
Je déconseille la location chez AUTO EUROPE qui vous envoie chez VIAGGARE RENT à l’aéroport de Bari.

Extremely disappointing experience with Viaggiare Rent at Bari Airport.

Our group had 4 separate reservations, 4 separate vouchers, 4 different reservation numbers and 4 different drivers.

Upon arrival, we were informed that all reservations had been cancelled because their system incorrectly showed them under the same name. We were then told that the vehicles were no longer available.

When I explained that I had valid vouchers and confirmation emails, the supervisor (on speakerphone) was extremely rude, accused me of being confused and even suggested that my vouchers were fake.

To make matters worse, we were told that if we still wanted vehicles, we would have to pay more because the original rates were no longer available. In other words, we were asked to pay extra to fix a mistake that was entirely theirs.

Only after showing the original confirmation email from Viaggiare head office did another manager finally recognise the error and instruct the office to honour the reservations at the agreed price.

The result? More than 2 hours waiting at the airport while staff tried to find replacement vehicles because the cars we had booked were no longer available.

Some members of our group are elderly and have physical difficulties, yet they were left waiting for hours with little information and no meaningful assistance.

Mistakes can happen. What is unacceptable is the way customers are treated when those mistakes occur.

Very poor organisation, very poor communication and a shocking level of customer service.

I contacted the company directly to give them the opportunity to explain what happened, but I have received no response.

I cannot recommend this company based on our experience.

Puntali nella consegna, auto perfetta e pulita!
Molto cortesi
Consigliato

Prise en charge ultra rapide, véhicule neuf, retour simple et rapide.
Excellente expérience!

voiture neuve service, impeccable

Service rapide et efficace. Terry est parfaite je recommande

Parfaite expérience

Car is really new, we love it.
The workers were very kind and polite.
Thanks for everything
I recommend this rental car

Esperienza ultra positiva con auto perfette

Servizio rapido
Auto perfetta
Facile da raggiungere direttamente dall'aeroporto

Servizio professionale, veloce, facile

Viaggio tutto ok, servizio ottimo. Lo consiglio

Titti was so very helpful. Great service. Loved her can do approach and we thoroughly enjoyed the car.

Foi tudo excelente, preço bom, serviço excelente. Recomendo.

Thank you for the understanding and we appreciate your good service and you have great empathy towards clients and you are very helpful.thanks!

Le operatrici flavia e terry MI hanno aiutato a noleggare con molta professionalita e pazienza. Racco.ando a tutti

Very friendly service. Good value. And we had a super time in Puglia!

Macchina nuova , economica e perfetta. Le tariffe migliori. Personale proffesionale.