Great service from Lilly Fitzosimon she was helpdul from the start to the end of my entire car deal. Thank tou for making it special. All of the staff at Leicester vertu motors are very helpful 👍... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Bought a fantastic car from Toyota Leicestershire- great value Sonia who looked after us from start to finish was amazing - she was friendly so helpful patient and made you feel at ease- nothing wa... Vis mer
Selskapet har svart
Sonia made me feel relaxed when I test drove an automatic car for the first time . She explained everything about the buying process and kept me informed until I could pick up . Thank you , highly rec... Vis mer
Selskapet har svart
Stuart was helpful, educational and more than apologetic about things beyond his control (the giant wotsit coloured turds' stupid war, not Stuarts fault). A first time experience made to feel ever bit... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Vertu Motors - Toyota Leicester
Skrevet av virksomheten
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktopplysninger
129 Welford Road, LE2 6BE, Leicester, Leicestershire, Storbritannia
- 0330 012 2414
4,7
Enestående
162 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great and proud experience
Great and proud experience. Good customer service and welcoming staff. Excellent service.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Hi Ebrima,
Thank you for your lovely review! We’re delighted to hear you had a great experience with us at Toyota Leicester.
It’s wonderful to know you found the team welcoming and that you received excellent customer service throughout — we’ll be sure to share your kind words.
We really appreciate your feedback and hope to see you again in the future!
Kind regards,
Kerry
Very professional service
Very professional service. Didn’t feel pressured into making decisions I didn’t want to make.
Salesman Joe Astill, a young lad with great knowledge dealt with us, and is a credit to the company.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Thank you so much for your kind words! We are so happy to hear that Joe was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Lily is dealing with us
Lily is dealing with us and she is explaining everything nicely,she is so nice and calm with nice nature.
Highly recommended
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Thank you for sharing such a lovely review. It’s wonderful to hear that Lily has been so clear, calm and supportive throughout your experience. Her friendly nature and the way she explains everything clearly clearly makes a real difference, and your high recommendation will mean a lot to her.
Many thanks,
Chloe
Excellent
Excellent, their service was very good and fast , the staff are polite especially Lily Fitzsimons very helpful and polite
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Thank you for your kind review. We’re so pleased to hear you received fast, helpful service and that our team — especially Lily — made such a positive impression.
Many thanks,
Chloe
My experience at Vertu in Leicester…
The experience at Vertu in Leicester was very good - I initially went to look at used second hand cars; specifically automatics, which I hadn’t experienced before. We were seen by Lucy Hutchinson one of the sales team who was so helpful from start to finish. Lucy brought a car directly to my home so I could test drive it in familiar surroundings. She then talked me through the different models etc and helped me find the car I wanted. Nothing was too much trouble for her and she offered exception customer service.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Good afternoon,
Thank you for sharing your experience. It’s great to hear your visit to Vertu Leicester was such a positive one, especially as you were exploring automatic cars for the first time. Lucy’s supportive and thoughtful approach clearly made a real difference, from arranging a home test drive to carefully talking you through the different models and helping you find the right car.
We’re really pleased the service felt exceptional and that nothing was too much trouble throughout the process. Thank you for taking the time to leave such detailed feedback.
Kind regards,
Dean
A very enjoyable purchase
The sales team (in particular Lily) were very helpful. She explained every aspect of the new car which in these days one needs to be an electronic gizmo whiz kid. We appreciated that she explained all the various add-on packages (protection, servicing etc.) clearly but did not oversell/push-them when we declined.
A 1st rate sales team !
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the sales team at Toyota Leicester so helpful and that Lily, in particular, took the time to explain every aspect of your new car so clearly.
It’s great to know that complex features and technology were explained in a way that was easy to understand, and that the various add‑on packages were presented transparently without any pressure. Providing clear information and respecting our customers’ choices is very important to us.
Your comments describing the team as first‑rate are very much appreciated and will be shared with Lily and the wider team. Thank you again for choosing Toyota Leicester, and we hope you enjoy your new car.
Kind regards,
Liza
Thank you very much
Thank you very much, Lucy. You are very kind and polite.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Thank you very much for your kind words. We’re delighted to hear that Lucy provided such a friendly and polite experience, and your feedback will be greatly appreciated by her and the team.
Kind regards,
Keith
We have dealt with this company on…
We have dealt with this company on numerous occasions and have always had the best service from them. The sales staff have listened to us and given appropriate advice and help for us to make an informed decision when purchasing a new car. We would highly recommend them.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Thank you for your continued trust and for taking the time to share such positive feedback. We’re delighted to hear that you have consistently received excellent service from our team and that the sales staff have taken the time to listen, offer appropriate advice, and support you in making informed decisions when purchasing your vehicles. Your recommendation means a great deal to us, and we truly value your loyalty.
Kind regards,
Keith
Great sales team
Lovely friendly staff from start to finish. Tommy Needham really pulled out all the stops to have the vehicle ready for me to collect on Saturday.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Thank you for your lovely feedback. We’re so pleased to hear that you found our team friendly from start to finish. Tommy Needham will be delighted to know that his efforts to have your vehicle ready for collection on Saturday were appreciated—he really does go the extra mile for our customers. Thank you for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Keith
Friendly but professional
Friendly but professional. Patient, helpful, knowledgeable salesperson. Efficient admin system. Overall very good experience buying used car,
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Thank you for your review. We’re delighted to hear that you found the team both friendly and professional, and that your salesperson was patient, helpful and knowledgeable throughout. It’s great to know the admin process was efficient and that you had a very good experience buying your used car.
Many thanks,
Chloe
Never recommend instead go to vertu toyota loughborough
Absolutely pathetic experience, the sales man did not want to help us fine the right car, refused to open cars so we could look inside and gauge a size which was right for us, instead his question was are you going to buy a car. Really rude, unprofessional sales team so poor by a million miles.
Would recommend go to vertu toyota loughborough they are the complete opposite really helpful really caring and willing to invest the time to help find a car
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1J0704 Kind regards, Liza.
We having toyota from years from…
We having toyota from years from leicester branch.. always preffered toyota in rest of our life best car ever.. special thank you to kelvin(sales)and Nathan(manager) they helped us a lot and always look after and need and prefer what you want they do their best as always..
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Thank you for sharing your lovely feedback. It’s wonderful to hear that you have been loyal Toyota customers for so many years, and we truly appreciate the trust you continue to place in the Leicester branch. It means a great deal to know that Toyota remains your preferred choice and that you see it as the best car for you.
A special thank you also for your kind words about Kelvin and Nathan. They both take great pride in looking after their customers, and it’s fantastic to hear that they consistently go above and beyond to ensure your needs and preferences are taken care of. Your appreciation will mean a lot to them and the whole team.
Thank you again for your continued support — we look forward to being here for you for many more years to come.
Kind regards,
Keith
Mr. Stuart Bolton.
Mr. Stuart Bolton was very helpful and friendly. He explained everything in details about the car and also offered help any time I need.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Hi Rameshchandra,
Thank you so much for your lovely 5‑star review! We're delighted to hear that Mr. Stuart Bolton provided such helpful and friendly service. It’s great to know he explained everything clearly and made sure you felt supported throughout the process — and even beyond.
We truly appreciate your feedback and are so pleased you had a positive experience with us at Toyota Leicester. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza
Honest, Trustworthy and Knowledgeable
Honest, trustworthy and knowledgeable sales team. I was lucky enough to be looked after Stuart and he kept me up to date with everything that was happening from the moment we ordered to the handover. He is a knowledgeable man and also honest with what add on services I would need and was not pushy at all as I was given the time to think things through.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Good afternoon Rehan,
Thank you for sharing such thoughtful feedback. I’m really pleased to hear you found the sales team honest, trustworthy, and knowledgeable. It’s great to know Stuart looked after you so well, keeping you fully updated from the moment you placed your order right through to handover.
Your comments about his honesty, clear explanations, and the fact he wasn’t pushy — giving you time to think through your options — really highlight the standard of service we aim to deliver.
Thank you again for taking the time to leave your review.
Kind regards,
Dean
Well looked after and Jas is a credit…
Well looked after and Jas is a credit to your company
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Hi Simon,
Thank you for your fantastic 5-star review. We're really pleased to hear that you felt well looked after, and it's wonderful to know that Jas made such a positive impression — he truly is a credit to our team.
We appreciate you taking the time to share your experience and look forward to welcoming you again in the future.
Kind regards,
Liza
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish.
Fidelis was amazing to deal with and made everything so easy !
I highly recommend Vertu Toyota Leicester!
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Hi Linds,
Thank you for your brilliant 5‑star review. We’re delighted to hear that you received absolutely fantastic service from start to finish. It’s wonderful to know that Fidelis made everything so easy and enjoyable throughout your experience.
We truly appreciate your high recommendation of Vertu Toyota Leicester and hope you enjoy every moment with your new vehicle.
Kind regards,
Liza
So smooth process very impressed with…
So smooth process very impressed with the service I received Joe the salesman so pleasant. To pick up the car same day amazing very efficient.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Good morning Claire,
Thank you for sharing your lovely feedback. I’m really pleased to hear the whole process felt so smooth and that you were impressed with the service you received. Joe will be delighted to know his pleasant and helpful approach made such a positive impact.
Being able to collect your car on the same day is always a great feeling, and it’s fantastic to hear everything was handled so efficiently.
If there's ever anything more we can help with, we're always here.
Kind regards,
Dean
Fantastic service as always.
Fantastic service as always. This is my 4th Toyota purchase from Vertu Toyota Leicester and as always they delivered. The salesman listened to both my new vehicle needs (upgrading to a bigger car)and financial budget. Everything was clearly explained and the whole ex-change purchase was both effortless and seamless. Many thanks.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Hi Ruth
Thank you for your fantastic feedback. We're delighted to hear that you received the same excellent service you’ve come to expect with your fourth Toyota purchase from Vertu Toyota Leicester. It’s wonderful to know the salesperson really listened to your needs — both in upgrading to a bigger vehicle and working within your financial budget.
We’re so pleased that everything was clearly explained and that the part‑exchange and purchase process felt effortless and seamless for you. Thank you again for your continued trust and loyalty.
Kind regards
Dawn
I am extremely disappointed with the…
I am extremely disappointed with the response from Vertu Toyota Leicester.
Please do not try to change the facts. I was clearly told directly that the diagnostic charge would be £156. It was not explained as “may apply” — it was stated as a definite charge. There is a big difference between “may charge” and “we will charge £156.”
My vehicle is still under warranty, yet instead of focusing on resolving a serious hybrid system fault, the first conversation was about payment. I was also told there was “nothing wrong” with the car and that I could take it home — but if diagnostics were carried out, I would be charged, even though the vehicle is under warranty.
This is completely unacceptable.
Yes, I received three calls from Toyota which I did not answer. However, that does not change the fact that the initial service and communication at the dealership was unprofessional and disappointing.
Instead of blaming customers, Vertu Leicester should seriously review and improve their customer service standards. A customer reporting a hybrid system malfunction and braking warning should be treated with seriousness and professionalism — not immediately confronted with charges.
In simple words, this has been one of the most frustrating and disappointing experiences I have had with a dealership.
I strongly advise others to be cautious and fully understand what they are agreeing to before leaving their vehicle there.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Thank you for your further comments regarding your experience.
Following your visit, our management team made several attempts to contact you directly to discuss the matter and ensure that the information provided during your appointment had been clearly understood. These calls were made specifically so we could clarify the process and address any concerns you may have had. Unfortunately, you do not want to engage with us.
Given the seriousness you have described regarding the warning messages, we would have welcomed the opportunity to have a constructive conversation and ensure everything was fully transparent. However, without engagement from your side, it has not been possible for us to clarify matters directly with you or move the situation forward.
We always encourage open communication with our customers, particularly when there is any uncertainty about advice given during a visit. This allows us to ensure that expectations are aligned and that any misunderstandings can be resolved quickly and fairly.
For anyone reading this review, we remain more than willing to discuss concerns openly and provide clear explanations around our processes. Should you wish to engage with us so we can properly address your concerns, the team at Vertu Toyota Leicester will be happy to assist.
Nathan Sawbridge Hon (FIMI)
Head of Business
Solhail Ahmed was just fantastic
Solhail Ahmed was just fantastic - super helpful all the way through the process of us getting our car and wonderfully kind and polite...We travelled a distance to Leicester to purchase the car however the travel was worth it - Solhail and the whole team were amazing - thanks so much to all at Vertu Leicester
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Toyota Leicester
Thank you for your fantastic feedback. We’re delighted to hear that Solhail was so helpful, kind and polite throughout your car‑buying journey. It’s great to know the trip to Leicester was worthwhile and that the whole team made such a positive impression. We really appreciate your kind words.
Kind regards, Keith
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.