Just purchased our second car from this dealership. We did not know how enjoyable buying a car from SEAT Derby could be on both occasions. We saw Ben Tomlinson this time and from our first contact to... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very helpful and efficient. Great attention to detail which made the experience very enjoyable. Fitz went over and above to help and show me the new car. It is my first automatic car and he gave me... Vis mer
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I have been a Seat Derby customer for a number of years now and this time I had initially dealt with Tom and Joe. On the day of collection of the new car Ben was who helped me out with the han... Vis mer
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Andy was really helpful this morning when we arrived having made an error. He was calm, patient, understanding and sorted everything out for us. He also gave us future advice. Thank you so much Andy,... Vis mer
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Informasjon om virksomheten
Om Vertu Motors - Seat Derby
Skrevet av virksomheten
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktopplysninger
Locomotive Way, Pride Park, DE24 8PU, Derby, Derbyshire, Storbritannia
- 0344 659 6320
4,4
Enestående
23 anmeldelser
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Just purchased our second car from this…
Just purchased our second car from this dealership. We did not know how enjoyable buying a car from SEAT Derby could be on both occasions. We saw Ben Tomlinson this time and from our first contact to vehicle handover he was very professional, helpful and knowledgeable always with a smile. Ben is a credit to the business along with the management team , Ryan and Tom, who we met during our visits. Nothing was too much trouble and would certainly recommend this dealership to anyone buying a vehicle.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Dear David,
Thank you for taking the time to share your feedback and for choosing SEAT Derby once again. We’re delighted to hear that you’ve enjoyed your car‑buying experience with us on both occasions.
Your kind comments about Ben Tomlinson are very much appreciated. It’s great to know that his professional, helpful and knowledgeable approach, along with his welcoming manner, made the process enjoyable from first contact through to handover. We’re also pleased to hear your positive feedback about Ryan and Tom — your recognition of the management team means a lot.
Knowing that nothing felt like too much trouble and that you would recommend the dealership to others is truly rewarding. Thank you again for your continued trust in SEAT Derby, and we hope you enjoy many happy miles in your new vehicle.
Kind regards,
Liza
Very helpful and efficient
Very helpful and efficient. Great attention to detail which made the experience very enjoyable. Fitz
went over and above to help and show me the new car. It is my first automatic car and he gave me very good advice.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Dear Rosemary,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the service helpful, efficient, and delivered with great attention to detail.
Your kind comments about Fitz are very much appreciated. It’s great to know that he went above and beyond to support you, especially in helping you feel confident with your first automatic car by offering clear advice and guidance.
Thank you again for choosing SEAT Derby, and we hope you enjoy every mile in your new car.
Kind regards,
Liza
I have been a Seat Derby customer for a…
I have been a Seat Derby customer for a number of years now and this time I had initially dealt with Tom and Joe.
On the day of collection of the new car Ben was who helped me out with the handover and he was great really appreciated him getting it all sorted in quick time as I had to be somewhere at a particular time.
All the team on the day were great thank you for getting sorted for me quickly.
Sarah
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Thank you very much for taking the time to share your feedback and for your continued loyalty as a Seat Derby customer. We’re pleased to hear that both Tom and Joe were helpful during your initial discussions, and that Ben ensured the handover on the day of collection was quick and smooth — especially with your time constraints. It’s great to know the whole team pulled together to make the process efficient and stress‑free for you. I’ll be sure to pass on your kind comments to everyone involved. Thank you again for choosing us, and we hope you enjoy your new car.
Kind regards,
Keith
Excellent service received
The service we received was excellent from Josh. He was friendly and very helpful. We would highly recommend. We’re so pleased with our Cupra.
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Hi Emma
Thank you for your lovely feedback. We're delighted to hear you received excellent service from Josh and that he was friendly and very helpful throughout your experience. It’s wonderful to know you’re so pleased with your CUPRA, and we truly appreciate your recommendation.
Kind regards
Dawn
Vertu Derby excellent service
It was Keisi that dealt with me from the start to actually buying the car
She researched really well to find me the right car with all the required options . The car itself is amazing and a dream to drive. I wasn't sure about it being automatic so Keisi was patient with me on the test drive to ensure I was comfortable with it. I would recomend Keisi, particularly for any nervous female who gets intimidated by sales men.Thank you Keisi and if I ever need another car I will come back to you. I love my automatic vw T-Roc xx
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Good afternoon Linda,
Thank you for such a lovely review. I’m really pleased to hear how well Keisi looked after you throughout the whole process. It’s great to know she took the time to research the right car with all the options you wanted, and that her patience on the test drive helped you feel completely comfortable with switching to an automatic.
Your comments about feeling supported — especially as someone who can feel intimidated by sales environments — are truly appreciated, and I know Keisi will be delighted to hear how much her approach meant to you.
I’m thrilled that you love your automatic VW T‑Roc — it sounds like the perfect choice for you.
Thank you again for the recommendation and your kind words.
Kind regards,
Dean
Amazing experience for our first time…
Amazing experience for our first time getting a new car and the staff was amazing so friendly and polite very welcoming I give the gentleman man that dealed with us heart I give him 5 stars
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Thank you so much for sharing your experience with us. We’re thrilled to hear that your first time getting a new car was such a positive and memorable one. It’s wonderful to know that our team made you feel welcomed, supported, and well taken care of throughout the process.
We truly appreciate your kind words and the five‑star praise for the gentleman who assisted you — feedback like this means a lot to us.
Enjoy your new car, and please don’t hesitate to reach out if you ever need anything in the future.
Kind regards,
Matthew
AVOID
Tried to arrange to buy a car, said I was coming up on the Saturday with a car to part exchange, was told without a video call it wasn't possible to do. Someone then purchased the car on the Saturday despite me asking to reserve it etc, poor service, AVOID
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Dear Stephen Greer
Thank you for taking the time to leave a review following your visit to Vertu SEAT & CUPRA Derby. I’m very sorry to hear about your recent experience with us. Please accept my sincere apologies — this is certainly not the standard of service we aim to deliver, and I fully appreciate your disappointment.
Should you wish to discuss the matter further, I would welcome the opportunity to speak with you personally. You can reach me directly on 01332 399 000.
Kind regards
Mark Dethick
General Manager
Friendly helpful staff
Friendly helpful staff, great overall experience
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Good morning, Thank you for the lovely 5‑star feedback. It’s great to hear you found our team friendly and helpful, and that you had a great overall experience with us.
We really appreciate you choosing Vertu SEAT Derby and hope to welcome you back again in the future. Kind regards, Kerry
A very satisifed customer!
The whole experience from initial contact to driving the new vehilce away was so simple and efficient despite one or two obstacles I managed to put in the way.
Well done to Ryan and Tom at Derby
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Thank you so much for your kind words! We are so happy to hear that Ryan and Tom were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards,Chloe
Great experience
Dan, was very knowledgeable and not pushy at all, he talked me through all the technical stuff and was very patient as I'm not the best.
We're very happy with our Renault Symbioz and would recommend Vertu to our family and friends
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Good morning, Andy.
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Bought new Arona ( pre reg) Andy was…
Bought new Arona ( pre reg) Andy was very helpful as most of deal done over phone .
Part exchange valuation fair and after sending video and pics price agreed and kept to when I turned up to collect car.
All paperwork handled quickly and efficiently. Everything explained and car already less than 24hrs after initial phone call.
All in all happy customer and would happily go back to Andy although it’s 100 mile away.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Good afternoon. Thank you, Karl, for the fantastic 5‑star review. We’re delighted to hear how smoothly everything went with your Arona purchase, especially with most of the deal handled over the phone. It’s great to know you found the part‑exchange valuation fair and that the agreed price was honoured when you arrived to collect the car.
Andy will be thrilled to hear your feedback — from the clear explanations to the efficient paperwork and quick turnaround, it’s wonderful that the whole process was completed within 24 hours of your initial call.
We really appreciate your kind words and your willingness to travel such a distance. It means a lot to the team at SEAT Derby, and we’d be very happy to welcome you back in the future. Kind regards, Kerry
Perfection as always as I now come to expect from Seat Cupra Derby’s service
Another fantastic experience with vertu. Third car I have bought at the Seat Cupra Derby branch now and have never been let down with the care and service. Keisi, Matt and the rest of the team have been amazing as usual and I’m sure I’ll be with them for number 4! Thanks guys.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Thank you so much for your kind words! We are so happy to hear that Keisi & Matt were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Awesome Andy
Andy was really helpful this morning when we arrived having made an error. He was calm, patient, understanding and sorted everything out for us. He also gave us future advice. Thank you so much Andy, your help today turned a panic moment into a great outcome, it is much appreciated.
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Seat Derby
Andrew Lawrence was an excellent ambassador for your company
31. desember 2025
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Svar fra Vertu Motors - Seat Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Sales team at vertu seat absolute delight to deal with couldn't thank them enough
Sales team at ver tu sea
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
I purchased a used vehicle last week
I purchased a used vehicle last week. Was greeted by Jason Lord one of the sale Advisors he was Great answered all my questions. Very professional and treated me very well . One pleased customer 😀
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Good afternoon Mrs Bagley. Thank you so much for your kind words! We are so happy to hear that Jason was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Had very good service throughout from…
Had very good service throughout from Vertu Seat Derby in purchasing my new car.
Fitz was excellent in showing me everything I was interested in for my car needs and helping in selecting what was right for me.
I was kept updated with progress on the order and he spent a lot of time assisting me in setting up my vehicle and phone options (I'm not good with technology). Would definitely recommend and although it is only my first day with the car I am very pleased with it. Very good service!
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Good morning, Luke. Thank you so much for your kind words! We are so happy to hear that Fitz was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Vertu Derby
Purchased a brand new Karoq from Vertu Derby. A pleasure to deal with throughout, in particular Charlotte Sinacola.
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Good afternoon. Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Not the most honorable dealership
Found a car I really wanted from this dealership and went to my local Vertu garage I have used in the past to secure it via that dealership. Advised them we were cash buyers and content with the price and secured a value for a trade in. All Derby had to do was complete the prep so we could pay the deposite to our local dealership and transport the car. 3 day later we were advised prep was complete however the price had risen by £800! I refused to be taken advantage of because I had said I would buy the car so wished them luck selling an automatic volvo off a seat forecourt. Have now bought my volvo from my local dealership. I note the one I wanted is still for sale.
Update... well Tom, may I suggest a simple TBC against the price or don't put one rather than annoy a potential customer. Fortunately a different Vertu partner had a totally different way of dealing with a sale, and why I bought my car there.
29. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Good afternoon, Kim. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Apologies if this was not initially made clear to you however this vehicle was listed as awaiting preparation which mean the price may change one preparation is completed depending on the work that was required. If you have any questions or if there is anything you would like to discuss further, please feel free to contact me at Tom.Allen@vertumotors.com Kind regards, Tom Allen - General Sales Manager.
Vertu Derby Cupra
Vertu Derby, I can only rate 5 stars but they deserve more. I rarely leave reviews particularly for car purchases. Having bought over 200 cars in my life, Vertu has been the best dealer experience ive had to date and Ive been to every prestige brand!
From enquiry to handover, in just a few days all the stops were pulled out with 100% credit going to Andy Lawrence. Car immaculate, px deal offered on par with other offers, service and responsiveness beyond reproach. Will be travelling the 90 miles for servicing just because I know I will be looked after. Some will say im mad, but when you get service of this standard, sometimes you need to put yourself out to get it. I am prepared to do so.
12. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - Seat Derby
Good morning Lee. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Andy and the team. We hope to see you again soon. Happy motoring, Kerry
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