Great service from Allan in sales and Justin in parts, however, the simple little details that are so easy to get right have been very frustrating. Tyre pressures incorrect. 9 bird lime marks in the p... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Helpful, professional but friendly, easy to discuss my needs, showroom was clean and comfortable. My car is perfect for making my life independent with plenty of space in the boot for the hoist whic... Vis mer
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Excellent service from Anna at Vertu Seat Darlington she was friendly, professional and kept me updated throughout the purchase process. Any questions or concerns that had were dealt with promptly and... Vis mer
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Great service from start to finish - first from Liam in the Customer Services, Shane the branch manager and Iver who completed the sale for me. Iver was very thorough and happy to answer any queries... Vis mer
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Informasjon om virksomheten
Om Vertu Motors - CUPRA Darlington
Skrevet av virksomheten
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktopplysninger
McMullen Road, DL1 1XP, Darlington, County Durham, Storbritannia
- 0330 108 8009
4,7
Enestående
86 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
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Shocking service
Shocking service! Booked car in for service 6 weeks in advance, asked for courtesy car. Rang the week before to confirm courtesy car and what time will be best to drop the car off, turned up to no courtesy car, which had apparently never been booked. Done nothing to resolve this, leaving me with no car to get home, go to work and get my son from school. Due to this I asked them to deliver the car the following day as I had no way to collect it, was told the car would be delivered at 4. Car hasn’t even left the garage, leaving me again with no car.
And I’m now shocked to find video footage on my doorbell of the delivery driver and the sales advisor having a conversation about “driving at speed” and the other one being able to “keep up” meaning my car was used to race each other!!!
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPK2804 Kind regards Dawn
A great experience dealing with Vertu Skoda
When l arranged getting the car through motability with your motability specialist Brian Dod, he took me out for a test drive and explained all l needed to know about the car, nothing was any trouble to him and he new everything l asked about the car. When l picked up the car Brian was off and l was sorry to miss him, l wish him well and thanks again.The young lady Charmaine, lm sure l won’t have spelled her name correctly, who was covering for Brian was very professional and friendly, nothing was too much trouble, she set my phone up with everything to do with the car and explained everything l needed to know for a safe and pleasant journey home. I am extremely happy with the car and thank you all at Skoda
25. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Good afternoon David,
Thank you for taking the time to share such a detailed review. I’m really pleased to hear how well Brian supported you through your Motability journey, taking the time to explain everything clearly and making the test drive and whole process so straightforward. I’m also glad Charmaine was able to look after you so professionally when you collected the car, ensuring everything was set up properly and that you felt confident for your journey home.
It’s great to know you’re extremely happy with your new car, and thank you for your kind words for the whole team.
Kind regards,
Dean
Friendly
Friendly, helpful staff, would like to say Mollie and Mathew were brilliant. The customer service was 100% .
25. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Thank you for your kind feedback. We’re delighted to hear that you found the team friendly and helpful, and that Mollie and Mathew provided such brilliant support. It’s great to know you felt the customer service was 100%, and your comments are very much appreciated.
Kind regards,
Matthew
First time purchasing from vertu
First time purchasing from vertu. The whole experience was brilliant from start to finish. I told Emily exactly what I wanted and she made sure to source it perfectly even down to the colour in the shortest time possible. She kept communicating throughout and made everything very easy on my end. There was nearly a delay due to an issue with the transporter which was no fault of Emily and she worked tirelessly to sort it so there was no delay and I got my car on the original day which was fantastic. I was also helped by Lee when Emily was on her days off and he was fully up to speed on my order from Emily and there was no communication break down at all. Receiving a card and sweets aswel as an accessory pack for the new car was a lovely finishing touch from Emily and her personality alone makes you want to buy a car alone she is a wonderful girl and the whole experience was a pleasure. Will definitely be returning and would recommend vertu Darlington to anyone, you will not be disappointed
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Thank you for taking the time to share such a detailed review. We’re delighted to hear that your first experience with Vertu was brilliant from start to finish and that Emily delivered exactly what you were looking for, right down to the colour, and in such a short timeframe. It’s great to know she kept you well informed throughout and worked so hard to ensure there were no delays despite challenges outside her control. We’re also pleased that Lee was able to support seamlessly while Emily was away, ensuring consistent communication throughout. The personal touches you mentioned are lovely to hear about, and your recommendation of Vertu Darlington means a great deal to us. We truly appreciate your kind words and look forward to welcoming you back in the future.
Kind regards,
Matthew
New Ibiza with Emily
From the beginning I was welcomed very well and introduced to the person who would help my car buying. I asked her about pcp or hp, she explained very well. She then took me out in the car and I had a test drive. This made me know the car and decide on It. I then went ahead and got offered a pcp plan by the manager which was really good . I arrived on the day and Emily was very excited as I was , with a big smile making the experience even better. She ran me through all the features on the car and all my contracts. Emily herself I would highly recommend as she was very helpful and knowledgable whilst not being overhwhelming. Her customer service and service there was a 10/10. she deserves a pay rise. .overall a great experience . Thanks Emily.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Dear Samuel,
Thank you for taking the time to share such a detailed review of your experience. We’re delighted to hear that you felt welcomed from the very beginning and that the process was clearly explained, helping you feel confident in your decision.
It’s wonderful to hear your kind comments about Emily. We’re pleased that she was able to explain the finance options clearly, support you during the test drive, and make collection day such a positive and exciting experience. Your feedback about her knowledgeable, helpful and calm approach — without being overwhelming — is especially appreciated and will certainly be shared with both Emily and management.
Thank you again for choosing CUPRA Darlington. We’re delighted to hear it was a great experience overall and wish you many happy miles in your new car.
Kind regards,
Liza
I had the best experience buying my…
I had the best experience buying my son’s first car. Leigh was the man that dealt with everything from start to finish. He made everything so hassle free and kept me updated while waiting on the car to be delivered. He comes highly recommended for the Vertu seat dealership in Darlington. In fact give this guy a promotion. So kind and knowledgeable. He’s my go to person when my own cars up for renewal. Thanks again Leigh.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Hi Claire
Thank you so much for your wonderful feedback. We're absolutely delighted to hear that buying your son’s first car was such a positive experience. It’s fantastic to know that Leigh looked after you from start to finish, making everything hassle‑free and keeping you fully updated while the car was being delivered.
Your kind words about his knowledge, care, and dedication will mean a great deal to him — and we love hearing that he’s already your go‑to person for your next car too! We’ll be sure to pass on your praise (and the promotion suggestion 😄).
Thank you again for choosing Vertu SEAT Darlington, and we truly appreciate your recommendation.
Kind regards
Dawn
As we weren’t sure what model we wanted…
As we weren’t sure what model we wanted Moses (salesman) showed us a few and then suggested we look at other garages. Eventually we came back to him settled on model had good value given on trade in
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Hi there,
Thank you for the great review. It’s lovely to hear Moses took the time to show you different options and gave you the space to explore other garages before you made your decision.
Fantastic that you returned, found the right model, and received good value on your trade‑in.
Kind regards,
Kerry
Best Dealership in 20+ years
By far the best dealer ship if have been to in 20+ years. Courteous, direct and communications regarding car order were second to none.You cant go wrong with the service this dealership provides.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Hi there,
Thank you for sharing such fantastic feedback. It’s wonderful to hear that you consider this the best dealership you’ve visited in over 20 years. Your comments about the team being courteous, direct, and providing outstanding communication throughout your car order really mean a lot.
We’re delighted that the service exceeded your expectations, and your confidence in what we do is truly appreciated.
Kind regards,
Keith
Fantastic service from Alan
Fantastic service from Alan at Vertu Darlington in sorting everything out for our new car. Everything just went smoothly and nothing was an issue. Explained everything thoroughly & will definitely go back in the future
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Hi there,
Thank you so much for leaving us a fantastic 5‑star review! It’s wonderful to hear that Alan provided such great service and made the whole process smooth and straightforward for your new car purchase. We’re delighted that everything was explained thoroughly and that nothing was too much trouble.
We really appreciate your kind words and look forward to welcoming you back in the future!
Kind regards,
Liza.
Service was good from start to finish
Service was good from start to finish
Allan was a great help
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Thank you for your feedback. We’re really pleased to hear that you received great service from start to finish. It’s wonderful to know Allan was such a help throughout your experience. Your kind comments mean a lot to us.
Kind regards,
Chloe
Allan was really helpful and responsive…
Allan was really helpful and responsive with any questions. Always friendly and chatty.
6. mars 2026
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Svar fra Vertu Motors - CUPRA Darlington
Hi Caroline,
Thank you for taking the time to leave us a lovely 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu CUPRA Darlington.
It’s great to know that Allan was helpful, responsive, and always friendly and chatty throughout your journey. Feedback like yours means a lot to the team, and we’ll be sure to pass on your kind words.
If you need anything else in the future, we’re always here to help.
Kind regards,
Liza.
Vertu Darlington
Vertu Darlington. This is our 2nd purchase from this dealership. 1st one had issues (aftersales) but pleased to say this 2nd purchase / experience has been great and a pleasure. Firstly I need to mention Anna who made us feel welcome , she listened to our previous woes and promised to make sure we we're happy with our new car. Thank you Vertu Darlington and Anna.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Thank you, Susie, for taking the time to share this wonderful 5‑star review.
We’re delighted to hear that your second experience with Vertu Darlington has been such a positive one, especially after the issues you faced previously. It’s great to know that Anna made you feel welcome, listened to your past concerns, and ensured you were happy with your new car. Your feedback means a lot, and I’m sure Anna and the team will be thrilled to hear your kind words.
Thank you again for giving us the opportunity to make things right, and for choosing us for your second purchase. If there’s anything else we can do to support you, we’re always here to help.
Kind regards,
Liza
Vertu Darlington
We visited the Vertu Darlington branch to look at Skoda vehicles. We received excellent service from every member of staff that we came into contact with. Their friendly but non-pushy approach made us feel at ease. A special thank you to Michal who was so helpful and knowledgeable. He gave us all the time and information we needed to make an informed decision both in the choice of car and payment options.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Thank you for taking the time to share your experience. We're delighted to hear that you received excellent service from everyone at our Vertu Darlington branch. It’s great to know that the team’s friendly, non‑pushy approach made you feel comfortable throughout your visit.
A special thank you for highlighting Michal — we’re pleased to hear that he provided all the time, support, and information you needed to make a confident decision about both the car and the payment options. We’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Always treated well
Always happy with the way we are treated,pleasant happy environment,some times people can forget how stressful making a large purchase can be especially when you are older and retired with only the available spending power, you need time to reflect and think things over,and this is always supplied by ŠKODA Vertu.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Thank you for sharing such thoughtful feedback. We’re truly pleased to hear that you always feel well treated and comfortable when visiting us. Creating a pleasant and welcoming environment is something we take great pride in.
We completely understand that making a large purchase — especially later in life or when working within a set budget — can feel stressful. Taking the time to reflect, think things over, and make the decision that feels right for you is so important, and we’re glad to know that our team at ŠKODA Vertu consistently provides the space, patience, and support you need.
Your trust means a great deal to us, and we’re always here to ensure your experience remains relaxed, respectful, and positive.
Kind regards,
Matthew
Great customer service and always a…
Great customer service and always a smiling face to greet you when you arrive 👍😃
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Thank you for your kind review. We’re really pleased to hear that you received great customer service and were greeted with a friendly, smiling face when you arrived. Your feedback is truly appreciated.
Kind regards,
Matthew
Great customer service
Great customer service! Got just what we needed.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Thank you for your great feedback! We’re delighted to hear you received just what you needed and enjoyed the customer service. If there’s ever anything more we can do to help, we’re always here.
Kind regards, Keith
thankyou to Graham
Would like to say a big thankyou to Graham on the purchase of our new skoda Karoq…Very helpful and friendly throughout the process. A lovely motor, exactly as described, and the whole transaction was straightforward and stress-free. Would happily buy again.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Hi Joe,
Thank you for the fantastic feedback. We’re really pleased to hear that Graham made the purchase of your Škoda Karoq so straightforward, friendly and stress‑free. It’s great to know the car was exactly as described and that the whole experience left you confident and happy.
We truly appreciate your kind words and would be delighted to welcome you back again in the future.
Kind regards,
Kerry
Fantastic staff very helpful and made…
Fantastic staff very helpful and made the whole experience flawless.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Thank you so much for your lovely feedback. We’re delighted to hear that our team made your experience smooth and enjoyable. Your kind words mean a great deal to us, and we hope to welcome you back again soon.
Kind regards,
Chloe
Great sales and received a fantastic car
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Thank you so much for your feedback. I'm really glad to hear you had a great sales experience and are enjoying your new car. If there's anything more I can help with, please feel free to reach out.
Kind regards,
Keith
I had a really good experience
I had a really good experience the salesman Iver Prava at Darlington was friendly, extremely helpful and patient with me - having driven manual cars since I was 17 and moving to an automatic was a big change for me.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - CUPRA Darlington
Thank you for sharing your experience. It’s wonderful to hear how well Iver supported you throughout such a big change. Moving from a manual to an automatic after so many years can feel like a real adjustment, and having someone patient, friendly, and genuinely helpful by your side makes all the difference. Your comments reflect the level of care the Darlington team strives to provide every day.
Kind regards,
Matthew.
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