Everyone at Vertu Renault Gloucester made the car buying experience simple and stress-free. Ruby in particular was always on hand to answer all my questions and made exchange day extremely straightfor... Vis mer
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First class service from Shane ( Witts ) from the initial phone call to the repair handover. Shane went out of his way to keep us informed at all times, managed to provide an Automatic as our court... Vis mer
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From the moment we walked into the showroom at Renault Vertu Gloucester, we were given such amazing help, especially from Connor who sold us our incredible Symbioz hybrid. He was so friendly and helpf... Vis mer
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I bought my third car from virtual motors. Tyler was a salesman who help me purchase my puma was very professional very helpful and he made the whole experience trouble free. I would highly recommend... Vis mer
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Informasjon om virksomheten
Om Vertu Motors - BYD Gloucester
Skrevet av virksomheten
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktopplysninger
Bristol Road, GL2 5YB, Gloucester, Gloucestershire, Storbritannia
- 0330 012 2373
4,8
Enestående
83 anmeldelser
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fab customer service and looked after…
Fab customer service and looked after us so well. Thanks Harvey & Gareth!
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Good morning Sally,
Thank you for your review. It’s great to hear you received such friendly, attentive service — Harvey and Gareth will really appreciate your kind words.
Kind regards,
Dean
Great Buying Experience
Everyone at Vertu Renault Gloucester made the car buying experience simple and stress-free. Ruby in particular was always on hand to answer all my questions and made exchange day extremely straightforward. Vertu also offered a very fair part-exchange price on my old vehicle which was refreshing after other large dealerships trying to repeatedly lowball me.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Dear Leigh,
Thank you for taking the time to share your feedback. We’re delighted to hear that your car buying experience with Vertu Renault Gloucester was simple and stress‑free.
Your kind comments about Ruby are greatly appreciated — it’s wonderful to know she was always on hand to answer your questions and made exchange day so straightforward. We’re also pleased to hear that you were happy with the part‑exchange value offered, as providing fair and transparent valuations is very important to us.
Thank you again for choosing us, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
From start to finish
From start to finish . The customer service was great all done in professional and friendly manner.
Georgina was really helpful. Everything was explained to me in detail so no hidden surprises.
I have my car now for over two weeks and so far so good .
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Good afternoon Marek,
Thank you for taking the time to share your experience. I’m really pleased to hear everything was handled professionally and in such a friendly way. It’s great that Georgina was so helpful and made sure everything was clearly explained with no surprises along the way.
I’m glad to hear your car has been running well over the last couple of weeks too — long may that continue.
Kind regards,
Dean
No pushy sales tactics and just honest…
No pushy sales tactics and just honest open advice.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Thank you for your kind feedback. It is great to hear that you received honest and open advice with no pressure from the team at BYD Gloucester. We really appreciate you taking the time to share your experience.
Danielle
top class dealings
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Good morning Bibin,
Thank you for your review. I’m really pleased to hear you had top‑class dealings with the team — great service is exactly what we aim to deliver every time.
Kind regards,
Dean
Efficient and professional
Efficient, professional and friendly. Great all round experience.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Thank you for your feedback. We’re delighted to hear that you found the service efficient, professional, and friendly. It’s great to know you had such a positive all‑round experience with us.
Kind regards,
Keith
Thank-you vertu for my new car ,and…
Thank-you vertu for my new car ,and especially to Chris Harrison for making the move so seamless, he made it easy from first viewing to hand over, thanks again. From Graham and sue ,it was also a good coincidence that her initials are SL and the car registration ends SL thanks very much.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Hi Graham and Sue,
Thank you for the fantastic 5‑star review. It’s wonderful to hear how smoothly everything went with your new car. Chris Harrison will be delighted with your comments — making the whole journey seamless from first viewing to handover is exactly what he aims for.
And what a brilliant coincidence with the SL initials matching the registration — a little extra touch to make the experience even more memorable.
Thanks again for choosing Vertu.
Kind regards,
Kerry
my car purchased
I bought my third car from virtual motors. Tyler was a salesman who help me purchase my puma was very professional very helpful and he made the whole experience trouble free. I would highly recommend Tyler to anybody who would like to purchase a car from virtual motors keep up the good work Tyler and hope to see you soon
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Good afternoon Donna
Thank you for sharing such a lovely review. It’s fantastic to hear this is your third car from Vertu Motors — your loyalty really does mean a lot.
I’m delighted to know Tyler made the whole experience smooth and trouble free for you. His professionalism and helpful approach clearly had a big impact, and I’m sure he’ll be thrilled to hear your kind words. It’s wonderful that you’d highly recommend him to others looking to purchase a car.
Thank you again for your continued trust. We hope you enjoy your Puma, and I’m sure Tyler will be pleased to see you again in the future.
Kind regards,
Dean
From Enquiry to Driving Away – Outstanding Service
I’ve just taken delivery of our new BYD Seal from Vertu BYD Gloucester and couldn’t be more pleased with the experience.
It’s exciting to drive away in a new vehicle that I genuinely feel I purchased with complete confidence. The car itself is fantastic; the build quality, technology and smooth hybrid drive really stood out from the moment I test drove it.
As BYD Auto is still relatively new to the UK market, I was initially a little unsure about making the purchase. However, after hearing a lot of positive feedback, I decided to book a test drive at my local Gloucester branch.
From the initial enquiry right through to delivery, Harvey, our sales advisor was excellent.
His knowledge of the brand and genuine enthusiasm for the vehicles really stood out. The service he provided was exceptional: never pushy, always approachable and no question was ever too much trouble for him to explain clearly.
Overall, the whole process from enquiry to driving away was smooth and professional. I would highly recommend Harvey and the team at Vertu BYD Gloucester to anyone considering a BYD.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Good afternoon Farook,
Thank you so much for such a detailed and thoughtful review. It’s fantastic to hear how pleased you are with your new BYD Seal — it’s always exciting stepping into a brand-new vehicle, especially one that offers such impressive build quality, technology, and driving comfort.
I’m really glad Harvey was able to make the whole process feel smooth and reassuring, particularly with BYD still being relatively new to the UK market. His knowledge and enthusiasm clearly helped build your confidence, and it’s great to hear he supported you so well from your first enquiry right through to delivery — never pushy, always approachable, and happy to answer every question.
It’s also wonderful that the entire team at BYD Gloucester contributed to such a positive experience. Your recommendation means a great deal.
Thank you again for sharing your journey — I hope you enjoy every mile in your new Seal.
Kind regards,
Dean
Excellent Service & Communication
First class service from Shane ( Witts ) from the initial phone call to the repair handover. Shane went out of his way to keep us informed at all times, managed to provide an Automatic as our courtesy car.
The repair was completed on time which was essential for us.
Excellent.
Roger Day
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Good morning,
Thank you for taking the time to leave such a positive review. I’m really pleased to hear you received first-class service from Shane throughout your repair journey. It’s great to know he kept you fully updated, went the extra mile to arrange an automatic courtesy car, and ensured the repair was completed on time — especially as that was essential for you.
Your feedback means a lot, and I’ll make sure Shane and the team see your kind comments.
If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Kind regards,
Dean
Friendly helpful salesman.
Friendly helpful salesman who explained the process and guided us through step by step to the purchase.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Hi Alan
Thank you for your lovely feedback. We're really pleased to hear that your salesman was friendly, helpful, and took the time to explain the process clearly while guiding you step by step through your purchase. Your comments are truly appreciated.
Kind regards
Dawn
Really engaging staff who were helpful…
Really engaging staff who were helpful and filled us with confidence about the purchase we were about to make.In particular Damian and Alan
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Thank you for your great feedback. We’re delighted to hear that our team made you feel confident throughout your purchase, and it’s wonderful to know that Damian and Alan were especially helpful. We really appreciate you taking the time to share your experience.
Kind regards, Keith
Excellent service
Our experience at Gloucester branch was 2nd to none. From the first time we met Andrew Ridgeway our salesman we knew we were in good hands. He was relentless in getting us the right deal. He gave us first class service and we wouldn't hesitate anyone looking to buy a Ford to ask for Andrew everytime.
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Thank you for sharing such wonderful feedback. We’re delighted to hear that your experience at our Gloucester branch was second to none. It’s fantastic to know Andrew made such a strong impression — his dedication to finding the right deal and providing first‑class service truly shines through. Your confidence in recommending him to others means a great deal.
Many thanks,
Chloe
From start to finish Chris made the…
From start to finish Chris made the whole process very easy. He was informative and professional-would highly recommend.
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Thank you for sharing your feedback. We’re delighted to hear that Chris made the whole process easy from start to finish, and that you found him informative and professional throughout. Your recommendation is greatly appreciated and will be passed on to him.
If there’s anything more we can help you with in the future, please feel free to get in touch.
Kind regards,
Matthew
Very easy purchase,the staff we very…
Very easy purchase,the staff we very helpful and friendly.
Georgina was amazing very helpful and knowledgeable.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Thank you for taking the time to leave such a lovely review. I’m really pleased to hear that your purchase was straightforward and that you found the team helpful and friendly throughout. It’s fantastic to hear Georgina made such a positive impression — her knowledge and commitment to great service are things we’re very proud of.
We truly appreciate your feedback and hope you enjoy your new car.
Kind regards,
Matthew
Excellent service
Excellent service. Aaron Watkins is highly professional and courteous. He made the whole process very smooth and effortless. Very happy with my BYD SEAL U DM I. Would recommend a visit to BYD Gloucester if you are thinking of changing your car buying a new one.
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
hank you for taking the time to leave such a wonderful review. I’m delighted to hear that you received excellent service and that Aaron Watkins made the whole process smooth and effortless. His professionalism and courteous approach are fantastic to see recognised.
We’re thrilled that you’re happy with your BYD SEAL U DM‑i, and we truly appreciate your recommendation to visit BYD Gloucester for anyone considering a new car.
Kind regards,
Matthew
Helpful staff
Aaron Watkins made buying process very easy. He was very helpful. He even came to pick us at the bus station when we went to the dealership to pick our car
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Thank you for your kind review. I’m delighted to hear that Aaron made the buying process so easy and that he went the extra mile to help, even collecting you from the bus station. It’s wonderful to know his support made your experience such a positive one.
Kind regards,
Matthew
Excellent support from both Aaron and…
Excellent support from both Aaron and Gareth when purchasing our new BYD Seal - thank you.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Thank you for your kind review. We’re delighted to hear that you received excellent support from both Aaron and Gareth during the purchase of your new BYD Seal. Your feedback is greatly appreciated, and we hope you enjoy every moment with your new car.
Kind regards,
Matthew
Sales team was great
Sales team was great. Especially Aaron. Very professional. Handover of car worked like a dream. Highly recommended.
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vertu Motors - BYD Gloucester
Thank you for your excellent review. We’re delighted to hear that you had such a positive experience with our sales team, and it’s great to know that Aaron provided a professional and supportive service throughout. We’re also pleased that the handover went smoothly for you. Your recommendation is truly appreciated.
Kind regards,
Matthew
Svar fra Vertu Motors - BYD Gloucester
Hi Dan,
Thank you for your 5‑star review! We're really pleased to hear that you found the team at BYD Gloucester helpful and friendly. Providing a positive experience is something we always strive for, so your feedback is greatly appreciated.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Liza
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