Vertu Motors - BMW Sunderland Anmeldelser 

Utterly incompetent. The car went in for a simple diagnostic and service. “A problem” occurred (a screw cross threaded, they blamed it on wear and tear?!?) I was told that they needed to keep the car for several days and now I am left without a car. Being told all courtesy cars where out on loan. There was nothing that could be done, as ALL of the managers where at a conference. I am a carer for my 96 year old father, who is registered blind and 88 year old mother, who is in a wheelchair, unable to get to them….. I am worried sick about their welfare. Vertu Sunderland are disgraceful as they are fully aware of this situation.

Car went in for service.
Drove car home and there was a vibration that wasn't present when it went in. Checked under bonnet protective coverings over brake fluid tank had not been secured back on. Phoned up told to come back in and get it sorted. Took car back assured it was done. Drove home still a vibration, checked was exactly the same as before. Took back in again next day, coverings fixed properly, however on driving home still a vibration.
Bonnet up again and looks like other areas not secured back together properly. Another visit back tomorrow now.
Also all service history on the idrive system deleted, and as it wasn't on BMW servers can't be put back on.

Let's all agree, in life things go wrong in all customer experiences. The important part is putting it right, the service I received from the Head of Business was fantastic! Dealt with my issues fairly and reasonably, with a resolution we both agreed on. Thanks Jeff!

Absolutely outstanding service from Sunderland mini, specifically Brooke and Charlotte. Came in on Monday and picked my brand new car up today, three days later. Friendly, made you feel at ease and did everything they could to help and accommodate our needs. Brooke was also amazing with our three year old when we originally came to the garage. Giving him cake and chatting away to him. Which is so lovely!!
They kept us up to date and it’s probably been the smoothest large purchase we’ve had thanks to great communication.
Huge thank you, we love our new car!!!!

What a difference a year or two make!!

I purchased a car here in 2020 (pre pandemic) which had issues (which I don’t mind, that’s life) but dealing with the correction of which was terrible! Constant battle, no answers, no updates.

However, I used the garage and “gave it a chance” as it’s now under the ownership of Vertu Motors and top marks!

Friendly, informative and extremely helpful! I had tyre insurance which I had paperwork to complete, they helped completing that, even the Service Manager got stuck in to help me (something which didn’t happen previously)

Massive thanks to, Stephen, Lauren and team, doing a great job!

Keep it up Vertu!

BMW vertu Sunderland

Stay well clear nothing but thief’s car went In to be fixed took a bit longer then expected due to faults needing rectified had left money in my vehicle but didn’t really expect it be taking but when car was returned to my shock money was stolen from my car makes it even worse the place it was people shouldn’t of needed to go into STAY WELL CLEAR OF THIS GARAGE