VeinCentre - Stoke-on-Trent Anmeldelser 

84
TrustScore 4.5 av 5

4,7

Beliggenhet

Bytt filial

Unit 3, Lyme Vale Court, ST4 6NW Stoke-on-Trent, GB


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Se hva andre synes

Vurdert til 5 av 5 stjerner

Wonderful service at Veincentre Stoke. Professional and friendly team. Dr Devaraj and Liz put me at ease throughout my consultation, procedure and follow up. I have purchased my first pair of shorts f... Vis mer

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Vurdert til 5 av 5 stjerner

Excellent service. Staff were friendly, professional and v helpful. My consultation was thorough and was explained to me in a clear and informative way enabling me to make an informed decision about a... Vis mer

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Vurdert til 5 av 5 stjerner

Well organised treatment plan , everything clearly explained and backed up by information provided online. The investigations and treatment were painless and wearing the support stockings wasn’t a pr... Vis mer

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Vurdert til 5 av 5 stjerner

Visited Trent Vale vein centre. Staff were all very helpful and friendly, both on the phone and in person. Treatment was clearly explained and appointment was on time. Some initial pain from injectio... Vis mer

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Informasjon om virksomheten

  1. Legesenter

Skrevet av virksomheten

VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers


Kontaktopplysninger

  • Unit 3, Lyme Vale Court, ST4 6NW, Stoke-on-Trent, Storbritannia

4,7

Enestående

TrustScore 4.5 av 5

84 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,7

Alle anmeldelser

(84)

1 113 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Getting my confidence back after 30 Years.

I have suffered with varicose veins for over 30 years and have always wanted to do something about it so I researched The Vein Clinic and realised there was one close to me.
I filled in an online enquiry and received a phone call within the hour. The lady that I spoke to was lovely and answered all of my questions thoroughly.
I had an initial appointment in early May in Stoke on Trent with David Wells and his team, I was made to feel extremely welcome and relaxed. David talked me through in detail the whole procedure and how it all worked. My appointment to have the procedure was at the end of May, I felt relaxed and it was pretty pain free. I wore surgical stockings for 7 days and was pleased with the results.
On my final appointment six weeks later I had a top up procedure. On initial removal of the stockings I didn’t see a great improvement but after several weeks my veins were a high percentage improved.
Due to the severity of my veins and the length of time I had them the results were impressive however I have chose to have one more appointment for vanity purposes to get the 100% results for me, this is at an extra cost which I was fully aware of before starting this journey.
I have recently enjoyed a 2 week holiday abroad and for the first time I had the confidence to wear above the knee dresses and shorts.
I highly recommend this procedure as it’s given me a huge confidence boost and I highly recommend David and his team in Stoke on Trent, professional, friendly, very informative and made me feel incredibly comfortable and at ease throughout.

26. mai 2026
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Svar fra VeinCentre - Stoke-on-Trent

Hi Kerrie,

Thank you for sharing such a thoughtful review. After living with varicose veins for over 30 years, it’s fantastic to hear how much of a difference your treatment has made to your confidence. We’re especially pleased to hear you were able to enjoy your holiday wearing shorts and above-the-knee dresses.

It’s also lovely to hear your kind words about the Stoke-on-Trent team. Thank you for trusting VeinCentre and for recommending us.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

Wonderful service at Veincentre Stoke

Wonderful service at Veincentre Stoke. Professional and friendly team. Dr Devaraj and Liz put me at ease throughout my consultation, procedure and follow up. I have purchased my first pair of shorts for the gym which I can confidently wear not conscious of my legs anymore.

19. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra VeinCentre - Stoke-on-Trent

Hi Dawn,

Thank you for such a lovely review. It’s fantastic to hear Dr Devaraj and Liz supported you throughout your consultation, treatment and follow-up.

And we love hearing that you’ve bought your first pair of gym shorts and can wear them with confidence! Thank you for sharing your experience with us.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service. Staff were friendly, professional and v helpful. My consultation was thorough and was explained to me in a clear and informative way enabling me to make an informed decision about any treatment. All my questions were answered and I was reassured on every point raised. I was very satisfied with my experience.

28. juli 2026
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Svar fra VeinCentre - Stoke-on-Trent

Hi Sharon,

Thank you for your thoughtful review. It’s great to hear your consultation gave you a clear understanding of your options and helped you feel confident in making your decision.

We’re so pleased all your questions were answered and that you felt reassured throughout the appointment.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

Treatment for vainEverything about my experience was 5…

Everything about my experience was 5 star.staff nice and friendly,the doctor was really nice no pain everything was spot on strongly recommended 😁

4. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra VeinCentre - Stoke-on-Trent

Hi Claire,

Thank you for your lovely feedback. It’s great to hear everything went so smoothly and that you found the whole team friendly and professional.

We’re really pleased you had such a positive experience and appreciate your strong recommendation!

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

So understanding

So understanding, knowledgeable and friendly

16. mai 2026
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Svar fra VeinCentre - Stoke-on-Trent

Hi Llyn,

Thank you for your kind review. It's lovely to hear you found the team understanding, knowledgeable and friendly.

Best wishes,
Dilly

Vurdert til 3 av 5 stjerner

I have mixed feelings

I have mixed feelings. I had successful treatment of a varicose vein but the treatment for the superficial thread veins has left me in a worse state than when I began. I’ve had this treatment in the past by David West ( founder ) and the results were perfect.

Sadly I’m now left with horrible scars which I’ve been told that I have to live with.

The staff are extremely friendly warm and compassionate but I feel very let down by the outcome.

Consider carefully whether your superficial veins really need treatment and consider the potential consequences. I had no idea this could even happen..

14. januar 2026
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Svar fra VeinCentre - Stoke-on-Trent

Hi Nicola,

Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience and that, while your varicose vein treatment was successful, you’ve been left disappointed by the outcome of your thread vein treatment.

We’re pleased to hear that you found our team friendly, warm and compassionate, but we’re very sorry that you feel let down by the outcome and the impact this has had on you. The response to thread vein treatment can vary between individuals, and we understand how difficult this must feel, particularly having previously had such a positive result with us.

We’d really like the opportunity to review your treatment journey and understand more about your concerns. A member of our team will be in touch with you shortly to discuss this further and provide the support and guidance you need.

Kind regards,
Dilly

Vurdert til 5 av 5 stjerner

Visited Trent Vale vein centre

Visited Trent Vale vein centre. Staff were all very helpful and friendly, both on the phone and in person. Treatment was clearly explained and appointment was on time. Some initial pain from injections but soon over. David Wells and the nurse were very considerate and professional on my 1st visit and again on the follow up. After care explained clearly. My legs are so much improved I am very happy with the results. All in all a flawless service.

16. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra VeinCentre - Stoke-on-Trent

Hi Carol,

Thank you for your wonderful feedback. We’re so pleased to hear you had such a positive experience at our Stoke-on-Trent clinic and that David Wells and the team looked after you so well throughout your treatment.

It’s fantastic to know everything was clearly explained, you felt well supported from consultation through to aftercare, and that you’re so happy with your results. Thank you for taking the time to share your experience.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

Very happy with my treatment

Very happy with my treatment, Helen got rid of my thread veins with no problems. I shall definitely return if I need to.

30. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra VeinCentre - Stoke-on-Trent

Hi Christopher,

Thank you for your lovely feedback. We’re delighted to hear you’re so pleased with your treatment and that Helen was able to successfully treat your thread veins.

We appreciate your kind words and look forward to welcoming you again if you ever need us.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

Both legs varicose veins

Had varicose veins removed in both legs which were giving me problems so far i feel a lot better for it. My high blood pressure problems also got a lot better too. Very happy about it all
Just don't understand why the NHS didn't want to know ?

8. april 2026
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Svar fra VeinCentre - Stoke-on-Trent

Hi Robert,

Thank you for sharing your experience. We’re delighted to hear your treatment has made such a positive difference and that you’re already feeling the benefits.

It’s wonderful to know you’re so happy with the outcome and we appreciate you taking the time to leave a review.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

Excellent and effective treatment

Well organised treatment plan , everything clearly explained and backed up by information provided online. The investigations and treatment were painless and wearing the support stockings wasn’t a problem. I am amazed at the results, legs much more comfortable and appearance much better too.-Win Win.
Would highly recommend the care I was given st Newcastle(Staffs) vein Centre

23. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra VeinCentre - Stoke-on-Trent

Hi Christina,

Thank you for your wonderful feedback. We’re delighted to hear you found the treatment process well organised and that everything was clearly explained throughout.

It’s fantastic to know you’re so pleased with the results and are already noticing improvements in both the comfort and appearance of your legs. Thank you for your recommendation and kind words about the team.

Best wishes,
Dilly

Vurdert til 1 av 5 stjerner

Poor customer service and overall experience

I had my treatment over 6 months ago. The procedure went well but after the healing process had "completed" i was still left with some veins and bruising. When I contacted the centre to say that I feel I still needed further treatment they said that I had to pay £250 for another consultation which was ridiculous, I of course refused and they inserted more product in my leg. Once this had "healed" I was left with dark noticeable bruising to one side of the leg. I called the clinic again and was told that I had to pay again and there was nothing that could be done, I told them that I wanted to speak to somebody else about it within their team and was told I would get a call back, the call back never happened. I called back a second time, to only be told the same thing. They could at least have the common courtesy to return a call when promised (twice), for all the money you pay, the after care is shocking. Making you aware before you part with your hard earned money. I will keep calling until somebody has the decency to address the issue. As you can tell, overall I am not very impressed with the level of customer service and had a higher expectation of the experience as a whole.

11. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra VeinCentre - Stoke-on-Trent

Hi there,

Thank you for taking the time to share your feedback. We’re so sorry to hear about your treatment results and also that our support service fell short. This is not the experience we aim to provide our patients.

Following treatment, results and healing can vary between individuals, and sometimes further treatment may be recommended to achieve the desired outcome. However, it’s important that you feel supported throughout your recovery and we apologise that you did not receive the calls and experience you were expecting.

We’d really like the opportunity to review your treatment journey and resolve this for you. Please could you contact our team directly on 01782 753960 or email patientcare@veincentre.com so we can discuss this further.

Kind regards,
Dilly

Vurdert til 5 av 5 stjerner

Talking with Olivia on the phone was…

Talking with Olivia on the phone was really nice. Helpful and explaining everything 😌 Thank you

3. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra VeinCentre - Stoke-on-Trent

Hi Zoltan,

Thank you for your kind feedback. We’re so pleased to hear Olivia was helpful, friendly and able to explain everything clearly during your call.

We’ll be sure to pass on your lovely comments to her.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

Excellent team , excellent results

Friendly , efficient and professional team
Excellent results.
Procedure fully explained and expertly performed by Dr Krishnan, Liz , the clinic nurse , was reassuring, efficient and knowledgeable, Angela on reception was really helpful.
I had the procedure to relieve symptoms which have now completely gone , and my leg looks a whole lot better too as an added bonus !
I would highly recommend the Vein Centre for anyone contemplating treatment of their varicose veins

28. november 2025
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Svar fra VeinCentre - Stoke-on-Trent

Hello Elizabeth - Thank you so much for taking the time to give us your feedback. We’re delighted to hear how happy you are with your results, and that your symptoms have completely resolved - that’s fantastic news! It’s great to know that Dr Krishnan, Liz and Angela helped make your experience reassuring, smooth and supportive throughout. We’re especially pleased that you’re not only feeling better but also more confident in how your leg looks as that added boost can make such a difference. Thank you once again for your recommendation, it really means a lot. Jackie.

Vurdert til 5 av 5 stjerner

Excellent service

These people are just brilliant in every way, they treat everyone with respect and dignity. They have treated me for an ulcer on my right foot that’s been bothering me for around 25 years. On my first visit they were positive that could help with my problem , sure enough 6 weeks after the surgery my ulcer has almost gone which started at 5” across now 1/4”, The NHS couldn’t help at all . All staff are very helpful right from the sales team ,receptionists nurses and surgeons and very friendly

23. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra VeinCentre - Stoke-on-Trent

Hi Terrence,

Thank you for sharing your experience. We’re so pleased to hear the treatment has made such a positive difference for you after so many years. It means a lot to know you felt respected and well cared for by the whole team throughout your journey.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

Excellent service from all involved

Excellent service from all involved - Thank You Krishnan, Liz and Ange

3. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra VeinCentre - Stoke-on-Trent

Hi there,

Thank you for your kind review. We’re delighted to hear you received excellent service and will be sure to pass your thanks on to Krishnan, Liz and Ange. The team will really appreciate your feedback.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

Great results highly recommend

Great results highly recommend

25. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra VeinCentre - Stoke-on-Trent

Hi David,

Thank you for your recommendation. We’re thrilled you’re so happy with your results - that means a great deal to the team.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

A warm and understanding team

A warm and understanding team. Treatment worked and feel confident in showing my legs again. Customer service brilliant.

16. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra VeinCentre - Stoke-on-Trent

Hi Georgina,

Thank you for your lovely comments. We’re so pleased you felt supported by a warm and understanding team, and even happier that your treatment has helped you feel confident showing your legs again. That’s wonderful to hear.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

Very slick service delivered by a…

Very slick service delivered by a friendly but professional team

25. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra VeinCentre - Stoke-on-Trent

Hi there,

Thank you for your kind feedback. We’re delighted you found the service slick, friendly and professional - exactly what we aim to provide for every patient.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

Excellent treatment

Excellent treatment

10. februar 2026
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Svar fra VeinCentre - Stoke-on-Trent

Hi David,

Thank you for your feedback. We’re really pleased you were happy with your treatment and the care you received.

Best wishes,
Dilly

Vurdert til 5 av 5 stjerner

Everyone was very welcoming and the…

Everyone was very welcoming and the doctor explained everything so as I understood what is going to happen

6. februar 2026
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Svar fra VeinCentre - Stoke-on-Trent

Hi Debbie,

Thank you for your review. We’re so pleased you felt welcomed and that the doctor explained everything clearly so you know exactly what to expect.

Best wishes,
Dilly

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