Vape Mountain Anmeldelser 

I placed an order on the 9th of March. Today is the 25th of March and I still haven't received a part my order. However company says that they cannot issue a refund for the products that they failed to deliver.
First they had an issue with age verification because I recently moved address. When I called a customer service after being notified about this issue via email, I spoke to a man who talked to me as if I was a criminal. When next day I still haven't heard from them and called again to see what's happening, they said that the person who performs age verification is off sick. 4 days later I received another email informing me that age verification passed but they don't actually have stock of a some items I ordered. They offered to ship a part of my order and said that the remaining items stock should arrive in 4-5 days. This was 12th of March. On the 18th of March I received another email saying that they need additional 2 to 4 days to receive stock and ship my parcel. I asked to cancel the items they don't have but they insisted that my parcel can and will be shipped next day with Royal Mail tracked 48 service. I agreed to wait 2-3 more days. On the 20th of March I received an email confirming that they shipped my order. 5 days later and still no sign of my delivery I called the company again to ask for refund. The customer service representative said she can't give a refund for products they failed to deliver. She said Vape Mountain isn't responsible for Royal Mail failures and I need to wait 14 more days for my parcel. Only if it didn't show up in 14 days I was entitled for a refund.
This company is failure after failure. Not only that, they seem to be unaware that it's seller's legal responsibility to sort out the issue or issue a refund if a delivery date wasn't met.

Great service fast delivery . nice little vape very smooth on throat.

The products seem to take longer arriving than they used to

they send them on time were here in a couple of days will order again

Vape Mountain was able to speedily satisfy my request for cartomisers and batteries with useful packages

Fast delivery and great price, always a quality service, five stars.

Brilliant company; great prices and huge selection. ID process was quick. Would highly recommend.

very good service products came on time via royal mail tracked products very good quality so far very impressed

A lovely company to deal with. Easy to navigate webpage. Incredibly fast delivery.

Ordered OK menthol high and received OK menthol medium it took 3 days for them to reply to an email ,I will never use this company again

Bought for the first time from vape mountain,and the price was lower than other firms on internet,allso the goods arrived in just a couple of days,so thank you

Ordered a Vype epod kit on 24/10/24 and when it arrived it would not charge. I contacted Customer Service and advised them of this and that the manufacturing date on the box read SEP 19. I suggested that the battery had probably degenerated as the kit was 5 years old. I was advised to return the kit so that it could be checked and, if necessary, replaced. Replacement kit arrived today, 09/11/24 and yet again is failing to charge. This time the manufacturing date reads Dec 19. Another 5 year old piece of equipment. So disgusted that I went to a local vape shop and purchased an entirely different kit. So much for trying to quit smoking via Vape Mountain. I will suffer the £26 odd loss rather than the hassle and inconvenience which would want you start smoking again!! I wish to state that Molly from the Customer Care Department was amazing throughout the process

Easy to order, with quick, reliable delivery.

Good product and fast delivery.

I have purchased from you many times in the past and
every transaction was excellent.
Thank you.

did not have stock in took an age to come but in their defence excellent customer service

Quick and efficient; easy enough to find products and quantities on the website.

Excellent company to buy from