Ordered a set of “M” valves for my M4 on July 2nd 2025. Their original email confirming my purchase stated “allow 7 days for processing”. 8 days have now passed without any further acknowledgeme... Vis mer
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I live in Australia and I wasn't able to order through this site so I emailed them directly and asked if there was a way I could pay them separate to the website options. I got an email back from Mich... Vis mer
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On reading the poor reviews I was concerned the company would not deliver. I can only speak from my experience. I received confirmation of my order then wishing to change the color from Black to Silve... Vis mer
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Excellent value for money and delivered very quickly. Might have been better for my wire wheels if they were made from stainless steel but that would obviously increase the cost. Overall I would certa... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We are Europe’s leading supplier of automotive tyre valve caps and dust caps. Based in the UK, we offer an extensive range of valve caps that compliment the majority of cars, motorcycles, commercial vehicles and bicycles on the road today. We also produce bespoke valve caps, to order, with your brand or corporate identity as well as a range of novelty valve caps, accessories and related products. All items shown in our store are stocked and shipped directly from our UK fulfilment centre so no delays or import taxes for UK orders... and we ship worldwide too!
Kontaktopplysninger
Mitton Road Business Park, BB7 9YE, Whalley, Storbritannia
- hello@valvecaps.co.uk
- valvecaps.co.uk
3,3
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Absolutely terrible customer service …
Absolutely terrible customer service never reply to emails and failed to deliver order have now been refunded via PayPal emailed several times regarding the item and they never bothered to reply just avoid
8. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra ValveCaps.co.uk
Hi Paul, sorry to hear of your dissatisfaction. As with all modern eCommerce businesses, many of our emails are automated and therefore it is highly unlikely that you didn't receive any responses. Usually when we hear of something like this, the emails have gone into our customer's spam folder. Also, if you had read and followed the specific instructions regarding non-delivery of goods, we always aim to personally respond very quickly and we would have resolved your issues by either offering a full refund or sending out replacement items. Nevertheless, sorry to hear you weren't happy on this occasion. Customer satisfaction is always our number one priority.
I live in Australia and I wasn't able…
I live in Australia and I wasn't able to order through this site so I emailed them directly and asked if there was a way I could pay them separate to the website options. I got an email back from Michelle apologising and she was super helpful, she sent me an invoice and I was able to make payment, I just received my valvue caps and they look amazing! Thank you so much Michelle and the team!
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra ValveCaps.co.uk
Hi Courtenay, thank you so much for your positive review and glad to hear you are happy with your purchase. It was a pleasure to deal with you and hopefully we can be of service at some point in the future!
I tip my cap to ValveCaps
Fantastic customer service and great products. Highly recommended 👍
7. januar 2026
Svar fra ValveCaps.co.uk
Thank you very much Tim for your positive review, greatly appreciated and glad to hear you're a happy customer!
Very poor
I had dispatch confirmation on 6 January advising 10 days until delivery.
Over two weeks later, still no delivery.
I emailed them after 10 days and got an automatically generated email of platitudes.
Very poor!
Their reply indicates that they don’t appear to understand they they’ve had my money but I’ve not had my order!
6. januar 2026
Svar fra ValveCaps.co.uk
Hello Tony, sorry to hear you are not happy with your experience. Postage can take up to 10 days due to Royal Mail 2nd Class Large Letter terms unfortunately but usually not that long. You emailed us only once, yesterday late afternoon, and due to the volume of orders we receive, like most e-commerce operations, the emails are automated UNLESS you follow the instructions in the email which is to mark your email as 'urgent - item not received', in which case we would prioritise it and respond immediately. Unfortunately, like the Royal Mail delivery service, we can't control whether or not our customers follow our recommendations, hence resulting in your own disappointment. These things, which are out of our control, do happen from time to time and we would have gladly resolved it swiftly had the process been followed.
They look great!
Plenty of options available & I’m really happy with our selection - Good quality & they look great on our camper. Reasonably priced and well packaged, with clear postage information - Expectations were well managed!
6. januar 2026
Svar fra ValveCaps.co.uk
Hi Gareth, thank you so much for the positive review. Your business is highly valued and we are glad to have customers like yourself... enjoy the open road!
Svar fra ValveCaps.co.uk
Thank you for your positive review Matthew and glad to hear you like the valve caps! Wishing you all the best for the new year!
Quick & efficient
15. desember 2025
Svar fra ValveCaps.co.uk
We like to think so Martin! Thank you for your valued order and happy new year!
Great dust caps
Needed some new dust caps for my Dads car and came across these online. Looked great, Audi rings on them, very easy to order and pay. They arrived quickly, they’re well made and exactly as described, perfect and one happy Dad. Definitely recommend.
12. desember 2025
Svar fra ValveCaps.co.uk
Hi Sarah, so glad to hear that your dad is happy with his valve caps! We appreciate your positive review, thank you and happy new year!
Not impressed at all
Not impressed at all. Bought the black RS caps. Put them on took car for a car wash and the paint on them is coming off already. All tarnished and look horrible now so I’ve taken them off and binned them. Waste of money!
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra ValveCaps.co.uk
Hi Zoe, very sorry to hear that. We sell thousands of anodised valve cap sets and we only hear of a similar issue on very rare occasions when the purchaser fails to follow the instructions that we put in every shipment. Firstly, the caps are not painted, they are anodised which is a chemical bonding process. The anodised finish can only become tarnished when you take your car to a cheap car wash and they use extremely aggressive chemicals (which are damaging your entire car, by the way). This would happen with any valve caps or anodised accessories as it is the nature of the chemicals that the car washes use to clean your car quickly for the lowest possible price. Thankfully, most of our customers take note of our advice and remove them beforehand or simply don't use such establishments... its a bit like using a Brillo pad to clean your car bonnet.
A valve cap I can trust!
Nothing but good experiences with ValveCaps.co.uk. Owning multiple sports cars (from Porsche, to Audi RS and beyond) I am very picky about what parts I will use and why!
Valve caps can add a great little touch to what can be a boring accessory and it’s something I always invest in when I buy a new vehicle. I have had 6/7 sets of valve caps from this company and have found that they always seem to stand the test of time. I’ve found some companies offering similar products at this price point can fail quite easily, I was sick to death of valve caps that the second a jet washer touched them the logos would fly off!!
I’m glad to say that with this company the caps have had no issues, always had quick customer service replies and dispatches. Never had any issues !
Thanks again, I will be back!
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra ValveCaps.co.uk
Hi Thomas, thank you so much for your fantastic review and glad to hear that you are happy with our products and our service. Nothing gives us greater pleasure than hearing that from a repeat customer! What you say about the quality of our valve caps is exactly what we try to convey to potential customers when they are making a purchasing decision but it is sometimes difficult to get the message across when we are selling what is , essentially, quite a low value item. Thank you for your valued business and ongoing support, it is much appreciated.
Excellent value for money.
Excellent value for money and delivered very quickly. Might have been better for my wire wheels if they were made from stainless steel but that would obviously increase the cost. Overall I would certainly recommend the company.
22. september 2025
Svar fra ValveCaps.co.uk
Hi David, glad you're happy with your purchase and stainless steel is something that we may look into for the future. Thank you for your valued business and your positive review.
Svar fra ValveCaps.co.uk
Schön zu hören, dass sie gut zusammenpassen! Vielen Dank für Ihr geschätztes Geschäft und Ihre positive Bewertung!
Great addition to my Range Rover tyre valves
Great addition to my Range Rover good quality valve caps at a great price worth the wait.
12. september 2025
Svar fra ValveCaps.co.uk
Hi Andrew. Glad you like them! Thanks again for your valued business and for leaving a positive review.
Excellent Product
Easy to order took awhile to arrive , but worth the wait
I ordered the luxury caps they really stand out.
13. august 2025
Svar fra ValveCaps.co.uk
Hi Tom, thank you for your positive review, much appreciated and glad to hear you like the valve caps! Yes, unfortunately, they can sometimes take a little longer than we would like to arrive but that's because Royal Mail now quote up to 10 days for 2nd class post and, due to the size and weight, there is no other way to send them cost effectively. Anyway, glad you received them and thanks again for your valued business.
These people took my money didn't…
These people took my money didn't deliver my goods never replied to my emails and I had to contact PayPal to get a refund. I should have looked at the poor reviews on Trust pilot before wasting my time. Two months later they came back to me regarding my review. They shouldn't be allowed to trade by ecommerce!! In response to your comment. I asked you to send another item. You didn't!
21. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra ValveCaps.co.uk
Sorry to hear of your dissatisfaction. Unfortunately, on occasion, items can go missing in the post which is not actually our fault but that of Royal Mail. If you follow the procedure and contact us directly, we will always resolve any issues as customer satisfaction is our number one priority. In terms of the reviews on TrustPilot, we have only just claimed our account and started to respond on this platform but, in actual fact, we sell thousands of valve caps so, percentage wise, the volume of complaints that we do receive are extremely low... like the old adage says, people will always air their grievances but very rarely say anything when things go well! I'm sorry we have fallen short on this occasion and glad to hear that PayPal refunded your payment swiftly. Just to confirm, the likelihood is that the parcel(s) were held at customs in Bulgaria although they have not been returned to the UK. I can only apologise once again and we would always refund a missing item.
On reading the poor reviews I was…
On reading the poor reviews I was concerned the company would not deliver. I can only speak from my experience. I received confirmation of my order then wishing to change the color from Black to Silver caps, I contacted the company, Michelle was very helpful and change my order as requested. 2 days later I received confirmation goods had been dispatched. The goods were received 5 days later. I take one star off as I thought the price was a little steep for this product compared to other web sites.
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra ValveCaps.co.uk
Thank you David for your honest review and we appreciate your valued business.
DON'T ORDER FROM THESE SCAMMERS
Placed an order on 17th July 2925 and received an email the same day to say it's been shipped, 13 days later still not received my order and nobody can even be bothered to respond to my emails
DON'T WASTE YOUR MONEY ORDERING FROM THESE SCAMMERS.
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra ValveCaps.co.uk
Apologies that you have had a poor experience. We sell thousands of valve caps and we always aim to please. However, occasionally we do fall short and, more often than not, this is due to items going missing in the post. Due to the volume of business we receive, it is very difficult for us to respond personally to each request and some of our customer service emails are automated. However, we do provide very clear instructions on how to contact us if you have not received your delivery and we will always respond quickly in such instances. Nevertheless, we have obviously let you down on this occasion and, if you would like to send an email to hello@valvecaps.co.uk, we will do our very best to try and resolve this situation. Thank you.
Poor Customer Experience
Ordered a set of “M” valves for my M4 on July 2nd 2025. Their original email confirming my purchase stated “allow 7 days for processing”.
8 days have now passed without any further acknowledgement of shipping. I chased them and received a stock reply.
It would seem this company has some desirable products but either cannot cope with volumes of orders OR just doesn’t care about their business and NEW customers!!??
10. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra ValveCaps.co.uk
Hello Dave, thank you for your review. I can assure you that we do care very much about our customers but appreciate that, on occasion, we might not live up to expectations. Looking back at your order, it would seem that we were out of stock at the time and you should have received an email about this but it may have gone into your spam box or not been delivered for some reason. We process a high volume of orders and, on the majority of occasions, things go smoothly but clearly this has not been your experience. If you would like to get in touch - hello@valvecaps.co.uk - we will do our best to rectify this for you. Thanks again.
Not great
Ordered 14th May. Update Email on the 19th to say it had been shipped. Still nothing received. How they ship the items is extremely flawed, surely there is a better alternative. No information or evidence the item was even sent
21. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra ValveCaps.co.uk
Hi Ian, thanks for your review. Unfortunately, there is no other way for us to ship valve caps other than via Royal Mail standard delivery. This is mainly due to the size and weight of the goods and it just wouldn't be cost effective for our customers to use a tracked method. On occasion, things do go adrift in the post but if our customer follows the correct process, we will always try to resolve any issues to their satisfaction. If you would like to send an email to hello@valvecaps.co.uk, we would like to resolve this for you.
Be advised.....
I placed an order on 9th May, had an email to say it was dispatched on 19th May but am still waiting.....
I emailed the only contact that is available on 6th June & got an automated reply saying:
Thank you for getting in touch with ValveCaps.co.uk
Due to the high volume of orders and enquiries that we are currently receiving, we may not be able to respond immediately, however, we will be in touch as soon as we can.
As of today, no-one has been in touch, so I sent another email only to get the same response.....
If I could give 0 stars I would.
Apalling customer service.
14. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra ValveCaps.co.uk
Hi Paul, sorry to hear that you weren't happy with our service. Yes, many emails are automated due to the volume of orders we receive but these emails provide very clear information on how to get a personalised response from our customer services team. Clearly, on this occasion, this has not translated for whatever reason so we will look into how we can improve this and implement a solution so that it doesn't happen in the future. We do pride ourselves on a high quality of service but, on occasion, this can fall short and we can only apologise. Taking into consideration how many orders we actually fulfil, the volume of complaints that we actually receive are extremely low. Nevertheless, I know this doesn't help your situation so if we can do anything to resolve this for you, please let us know. Thank you.
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