Valentinalondon Anmeldelser 18

TrustScore 1.5 av 5

1,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten


Kontaktopplysninger

1,7

Dårlig

TrustScore 1.5 av 5

18 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitasjoner er registrert

Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Zero stars if possible

Zero stars if possible. This company will take your money and do everything not to give it back. I placed an order with them which never came, I followed up and they informed me it hadn’t even been sent out over 2 weeks after ordering. When asking for a refund they went every way they could around accepting my request for one. Please don’t waste your time or money on them. You will be out of pocket. This matter is now being raised legally.

4. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I found this company through Tik Tok…

I found this company through Tik Tok socials. The dresses looked stunning so thats what drew me to it. It took nearly 3 weeks for my dress to come. When it arrived, it was the wrong dress and size! Now, i had to buy another dress elsewhere.. Customer service offered me 10% only. The costs to return would have been €20/30- which is ridiculous! From these other reviews, it seems like they are saying it to everyone. Do NOT order from here! Not worth the headache.

16. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

DO NOT BUY

Shocking , if I could rate it a 0 I would , ordered a dress, took weeks to come, when it finally did it was a completely different dress to what I ordered , they offered me a 10% refund and then a 15% refund which they “dont normally do” but judging by these other reviews, they say this to everyone , so for an £80 dress and THEY sent the wrong dress , they are offering me £8 and £12 back - DO NOT BUY FROM HERE !!

17. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

DON NOT BUY ANYTHING FROM THIS COMPANY

DON NOT BUY ANYTHING FROM THIS COMPANY. Cheap quality dresses and nothing like the videos promoting them. Offered me a 10% refund when I asked for a full refund to save me sending it back as that will cost £20-£30. Seems that’s the same thing they say to everyone.

17. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

seen this company on social media…

seen this company on social media thought it was trustworthy as the promoting videos seemed real to me. ordered my dress at the beginning of june still hasn’t come !! tried to get in contact with customer service. unsuccessful. looking at these reviews i can see i’ve been scammed 100% need the dress for this friday and despite they saying it delivers in 4-10 business days it very much lied. please don’t get fooled by how desirable the discounts are like how i did its all part of the scam !!! my dress claimed to be £90 brought down to £44. knew it was to good to be true and i won’t even be able to get my money back. not happy at all !!!

17. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Very disappointing experience and not a straightforward returns process.

I spent £80.91 on two dresses from this company, both ordered in size Large. Their own size chart says a Large should fit a UK 12–14. I am a small UK size 12, yet both dresses did not fit properly and one would not zip up at all.

It has taken a full week of back and forth with customer service just to be offered a 20% refund — around £16.18 — meaning I would still be left paying over £64 for dresses that do not fit as advertised.

The other option was to return them to China at my own cost, with the refund process potentially taking a month or more. Their website says returns are at the customer’s expense, but it does not clearly warn customers that the return address may be international or that the process could be this costly and difficult.

I trusted their size chart, spent £80.91, and have wasted time and energy chasing a fair resolution that I will never get back. I have been left with dresses I cannot wear, a tiny refund offer, or an expensive international return. Honestly, I feel completely let down and would strongly warn others to be very cautious before ordering.

10. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

As everybody has said below dreadful…

As everybody has said below dreadful and appalling company awful customer service product received was a poor quality also very small fitting despite being a large. They have offered me a 10% refund on a £45 dress and said it will cost me 20 and £30 to return and this could take up to one month just wish I had checked reviews before ordering do not use this company

15. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

The dress isn’t as advertised and they…

The dress isn’t as advertised and they only offer a 10% refund. On top of that when I asked for a different size exchange as I could maybe do something with it I was asked to pay £12 for shipping. They are sending shein quality dresses at high prices and advertising high end dresses in there website and tiktok. Don’t bother.

17. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I asked for a refund on a nearly £50…

I asked for a refund on a nearly £50 dress. I got an email back a few hours later saying im able to keep the dress but they will offer me a 10% refund on the full price( £5) for someone who is full time in education and only works part-time, £50 is alot of money, especially whilst being on minimum wage. This dress was for my prom which im absolutley gutted about. Some of us are unable to afford big boujie prom dresses and this dress came with a rip in it. Im honestly more than upset. I will never buy from this company again.

16. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Horrendous

Horrendous.
DO NOT BUY THIS IS A FAKE SITE. Absolute horrendous service the dress is shocking material is something you wouldn’t pay £5. I went online to come out how to return well good luck…… no return policy tried to offer me 10%,
All the replies are AI , from a girl called Emma, replying every hour of the night or every day and the way it’s wrote you can tell it’s ai, every single email says ‘we are here to help you please explain your reason’ even though you’ve explained 5 times before. Told me it would be £30 to return. I asked for the return policy in which I was sent a link which was a fake link again, I’ve since reported this company horrendous service , clearly a fake account DO NOT WASTE your money. Shocking.

16. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

SCAM COMPANY

SCAM COMPANY. AVOID. If I could give this company a 0 I would. Absolutely disgusting from start to finish. I requested the name of the courier multiple times via email as I was unsure where to enter the tracking number. Every time I asked I was ignored and simply told that the product was good quality and would be with me soon. Lies on both counts. It took 2 weeks to get to me and when it did the quality was ridiculous for the price I genuinely couldn’t believe it, particularly as their social media campaigns are so luxe. Honestly it was worse quality than Temu. On top of all that you cannot get a refund so don’t even bother trying the emails you recieve are all AI/bot style which don’t even acknowledge what you are saying.

14. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Awful quality

Awful quality, offer 10% refund as compensation. It says Valentina London but cost £20/30 shipping cost.. what a scam company , Do Not Buy.. no labels in garments.. learnt a big lesson , go to reputable companies

4. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Please please do not use this company

Please please do not use this company.

Terrible quality dresses, awful and unwearable. They will send you dresses and not allow you to return them.

They are breaking the law by not allowing returns. They are using a chat bot and the same email sent saying the same thing.

They even asked me to make a video of the dresses on me so that they could decide if it’s appropriate for them to be returned! I have never dealt with such a company.

I have emailed 7-8 times and getting nowhere.

So sad companies like this exist.

I will be reporting them to trading standards.

Please do not fall victim to these charlotons.

7. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

If I could give this company 0 stars

If I could give this company 0 stars, I would. I tried to return an item because it was too small and the quality was poor. Instead of processing the return, I was first asked to provide photos and videos of myself wearing the dress, which felt inappropriate for a straightforward return request.
I was then informed that returning the item would cost between £20 and £30. Rather than offering a reasonable solution, the company offered me a 10% refund, followed by a 15% refund, if I kept the item. Given the poor quality and incorrect sizing, I found this unacceptable.
Overall, the customer service and returns process have been AWFUL. DO NOT BUY from this company

1. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Terrible experience

The quality of the dress we received was terrible. I wouldn’t pay £5 for it let alone £80, which is what it cost.
They have offered a 10% refund which is outrageous and goes against legislation for returns.
Please do not buy anything from this company,

1. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Absolutely dreadful service

Absolutely dreadful service. Dress ordered. When arrived the quality of the dress was appalling - black stripe marks engrained into the material at the back of the dress. Fitting was equally poor. When trying to return the dress I have been informed that the most they will give me is a 10% refund as the shipping costs to return would be £20 to £30. The dress cost £39.95. So they are willing to offer £4 refund. Please do not buy from this retailer. It is appalling and you will lose money buying shoddy products which you cannot return.

29. mai 2026
Anmeldelse skrevet uten oppfordring

Er denne virksomheten din?

Ta over profilen og bli bedre kjent med kundene dine med gratis tilgang til Trustpilots verktøy.

Opprett konto gratis

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv