We’ve shopped Vakkerlight for outdoor wall lights and indoor chandeliers with pendant lamps- with glass shades. All of which arrived in perfect condition. Yes shipping took a little extra time but I w... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I wish I would have read other reviews. Like so many on here, I was fooled by the professional appearance of this company's website. I work in architecture, and will be warning clients, colleagues... Vis mer
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Light arrived almost 6 weeks after ordering. The suspension rod was not included and it is clearly shown on the installation instructions and one glass bulb was broken. After 16 emails the issues were... Vis mer
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So much run around. Endless emails with no resolution, then they gave us bad banking information so we couldn't send them payment. We've been working with them for a month and still no order. I litera... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Vakkerlight is a modern lighting destination offering curated collections of pendant lights, chandeliers, wall sconces, floor lamps, and outdoor fixtures for residential and commercial spaces. We believe lighting is more than illumination — it's the soul of a space. Every fixture in our collection is selected for its ability to transform a room, blending artisan craftsmanship with contemporary design sensibility. From hand-carved alabaster stone lamps to statement chandeliers and weather-resistant outdoor lighting, our range spans classic elegance to clean modern simplicity. With over 100,000 homes worldwide trusting Vakkerlight, we are committed to helping homeowners, interior designers, and architects find the perfect light for every vision. Our team offers personalized guidance, bespoke lighting consultations, and full 3D visualization support for custom projects. We stand behind every product with a one-year warranty, complimentary standard shipping, and a dedicated customer service team ready to help at every step. Light up your world — one room at a time.
Kontaktopplysninger
1520 Caton center Dr. Suite L-M, 21227, Baltimore, USA
- 800-715-2593
- info@vakkerlight.com
- vakkerlight.com
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Incredibly cheap
Incredibly cheap, spray painted plastic. Exposed circuit boards inside the lights that are the hallmark of the stuff that doesn't pass Wal Marts quality control for Chinese manufacturing.
18. januar 2026
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Svar fra Vakkerlight
Hi ,
Thank you so much for reaching out to us. We truly appreciate you taking the time to contact us.
To help us assist you as quickly and accurately as possible, could you kindly share your order number along with the email address you used when placing the order? This will allow us to locate your order and provide the best solution for your concern.
Additionally, if your inquiry is regarding an issue with a received item, please feel free to send us details about the lamp(s) you have received, along with a description of the specific problem, to info@vakkerlight.com
. Providing this information via email will help us understand the situation fully and allow us to resolve it efficiently.
We completely understand how important this is to you and are here to support you every step of the way. Your patience and cooperation mean a lot to us.
Looking forward to your reply so we can resolve this promptly.
Warm regards,
Customer Service Team
Misleading hassle-free returns
The website advertises 60-day hassle-free returns, but that was not my experience.
Returning the item required paying a $160 shipping fee plus a restocking fee, which was not clearly disclosed upfront.
For the price point, the product quality did not meet expectations, and the return process was far from hassle-free.
Overall, the return policy is misleading compared to how it is presented on the website.
Respond to vakkerlight.com:
The options you’re proposing: either keeping the light and switching to another one while paying a $160 shipping fee, or returning it and still paying $160, do not match what you advertise on your website as a hassle-free return.
This is misleading. Based on this, I’m moving forward with filing a complaint against your company with the Better Business Bureau.
13. januar 2026
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Svar fra Vakkerlight
Dear Sebastian,
We have sent you a detailed solution via email to address your concerns regarding the Terra Bloom Pendant Light. Please check your inbox for the options we've provided, including an exchange, partial refund, or a full return. Let us know how you'd like to proceed, and we'll be happy to assist further.
Hassle Free returns
Hassle Free returns? BULL! Paid over $700 for a fan and two lights. Not what was advertised to begin with. Fan had a plastic light. They tried to call it acrylic. It was plastic! Then she complains how much they spent to ship it to me. Not my problem. Your website doesn't say your warehouse is in Asia. It says you are in Baltimore. So she offered me 15% partial refund. NEVER AGAIN!!!! STAY AWAY!!!!!
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Dear Jason,
Thank you for sharing your feedback. We sincerely apologize that your recent purchase of the Velano Curve Ceiling Fan Light and Ceramic Geometry Wall Lamps did not meet your expectations, and for the frustration caused by our return process and communication.
Regarding the Materials: We would like to clarify that the light cover of the Velano Curve Ceiling Fan is crafted from High-Grade Optical Acrylic. In the lighting industry, professional-grade acrylic is often used instead of glass for ceiling fans because it is lightweight, shatterproof, and provides superior light diffusion without yellowing over time. We apologize if this was perceived as low-quality plastic, as our goal is to use durable materials that ensure safety and optimal performance.
Regarding Our Location and Returns: We hear your concerns regarding our warehouse location. While our administrative and design offices are located in the US, our specialized manufacturing and fulfillment centers are located in Asia to ensure the craftsmanship of our unique designs. We recognize that our "Hassle-Free Return" policy did not feel easy in your case, and we are currently reviewing our website's transparency regarding return shipping logistics to prevent any future confusion.
Our Commitment to You: We value your business and do not want you to feel dissatisfied with a $700 investment. We have reached out to you directly via email to offer a significantly higher resolution than the initial 15% offer. Our management team is committed to finding a solution that honors our promise to our customers.
Thank you for your patience as we work to make this right.
Best regards,
Miya
Vakkerlight Management Team
Great fixture but I didn't like it
Great fixture but I didn't like it, the color was off. But the worst part is their "easy hassle free return" very false advertising. 6 weeks to get this thing on a slow boat from China. To return it, the shipping was going to be more than what I paid for the fixture. Hopefully I can get something on Facebook. Stay away.
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Dear Brad,
Thank you for your feedback. We are very sorry to hear that the color of the fixture wasn't what you expected and that our return process felt difficult. Our goal is always to provide a smooth experience, and we regret that we missed the mark this time.
Regarding the return shipping costs, we understand your concerns. We would like the opportunity to review your order and see if we can offer a more flexible solution to help you avoid these high expenses.
Could you please provide your Order Number here, or email it to us at info@vakkerlight.com? Once we have your details, we will prioritize your case to find a resolution that works better for you. We value your support and hope to resolve this as quickly as possible.
Best regards,
Miya
Customer Excellence Team
Vakker is Awful on All Levels
Vakker Lighting is just a crappy drop ship company from China. Their product is sub par, poorly designed, and customer service is non existent. They basically told us to go buy new mounting brackets at a hardware store because the ones provided were non functional.
- Shipping was awfully slow (because its drop shipped from China)
- Product build quality is awful (multiple issues with the mounting bracket and LED ballast that makes them unusable)
- Customer service is beyond awful - Don't expect to make any progress here or get a return authorized (despite their website claims)
Just avoid avoid avoid. There are better, more reliable options in the world.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Hi there,
We’re very sorry to hear about your experience, and we genuinely appreciate you taking the time to share this feedback. We understand how frustrating it can be when things don’t go as expected, and we never want any customer to feel unsupported or disappointed. Please know that we take every concern seriously, and our team does try its best to assist customers and resolve any issues that arise.
Regarding shipping, when the standard shipping method is selected at checkout, the estimated delivery time is typically 4–6 weeks, and this timeframe is clearly stated during checkout. While we recognize that longer transit times may not be ideal for everyone, we do want to clarify that most packages are delivered within the stated window, and we regret that this was not the case for you.
We’d also like to clarify how fulfillment works on our end. Vakker Lighting is a legitimate lighting company, and we operate using multiple warehouses. When an order is placed, it is fulfilled from the warehouse that currently has the item in stock. This allows us to offer a wider selection of designs, but it can mean that different orders may ship from different warehouse locations depending on inventory availability.
To assist you further, could you please provide your order number? We would like our Customer Support Supervisor to personally review your case and work toward a fair and reasonable solution. Our intention is always to make sure customers are taken care of.
Thank you again for sharing your feedback — it truly helps us improve our communication and service moving forward.
Warm regards,
Vakker Lighting Support Team
Absolute junk
Absolute junk. 380 dollars for a 2 month wait and a cheap looking fan. They advertise ability to return, bot dont tell you how. I have asked 15 times to return. All you get is a email asking for your opinion. You will regret buying from them
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Dear Kirk Brewer,
Thank you for contacting us, and we sincerely apologize for the frustration you’ve experienced with your order, including the wait time and the difficulty in requesting a return. This is not the experience we want for our customers.
We want to clarify that we fully support returns and exchanges. Our process involves understanding the specific concerns or issues with the product so that we can offer the most suitable solution. Depending on the situation, we can provide:
Full Return & Refund — If the product does not meet your expectations or quality standards
Exchange — If you prefer to replace the item with another model
Partial Compensation — If you prefer to keep the item but feel it does not reflect the value paid
We have located your messages in our system and have prioritized your case.
Our customer support manager has reached out to you directly and will personally guide you through the return process step by step.
Thank you for your patience, and again, we sincerely apologize for the inconvenience.
We are committed to making this right for you.
Warm regards,
Miya
Customer Excellence Team
Do NOT Buy from Vakkerlight!
What a horrible experience! After a month of waiting for the light to arrive, I installed it and it was incredibly dim. Like single candle dim. No one in their right mind would make a product this dim except for maybe to use in a home theater. It's a cheap piece of junk from China.
I contacted support about my disappointment and they told me I would have better results if I bought a dimmer. I said I wanted a refund. After all, every page on vakkerlight.com advertises "hassle-free returns." They offered me a 20% refund. I said I noticed that when people wrote bad reviews, they got a FULL refund. They said they will give me a refund except for $70 shipping charge. Now rather than say I needed a dimmer, I was told my light is as bright as it's supposed to be. I'm glad I didn't waste my time buying a dimmer and paying for someone to install it!
"Hassle free returns" is false advertising. These people are dishonest, sell a low quality product, and you will regret buying from them just like I regret it.
EDIT: I took the light off the ceiling and had a closer look. The driver has a max output of 15W. This makes it impossible for the light to be 36K, despite what they keep telling me. They still refuse to issue a full refund.
EDIT 2: Vakkerlight told me the driver to make this light work properly will not fit in the light yet they are still refusing a full refund. I've now been going back and forth with them for 8 days. Worse of all, they asked me to remove this review without actually resolving anything. I disputed the transaction with my credit card company (as you should too if your item was not as advertised and they refuse a refund) and filed a complaint with the FTC since asking me to take down a review in exchange for a refund is against the law.
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Dear Daniel,
Thank you for your follow-up and for being so persistent in bringing these technical discrepancies to our attention. We have read your updates and want to offer our sincerest apologies for the frustration, the conflicting information, and the delay in reaching a fair resolution.
Regarding the Technical Issue: You are absolutely correct about the 15W driver. Upon a deep-dive investigation with our production team, we confirmed that while the standard version of the Lola Lamp is designed for 36W, the Triac Dimmable version was equipped with a 15W driver to fit within the specific dimensions of the canopy. We failed to update our website specifications to reflect this difference for the dimmable model, and we understand how this misled you. For this, we take full responsibility.
Regarding Your Refund: We want to confirm publicly that we have authorized a full 100% refund for your order, including all shipping fees. We have waived the return requirement as a gesture of goodwill for the inconvenience caused. You should receive a confirmation email regarding the transaction immediately.
Moving Forward:
Transparency: We are currently updating all product pages to ensure driver wattage and brightness levels are accurately stated for every variation.
Review Integrity: We hear your concerns regarding our previous communication. Our goal was to resolve the matter to your satisfaction, and we apologize if our request felt inappropriate before a full refund was secured.
We value your honesty as it helps us become a better company. We hope this full refund provides a satisfactory conclusion to this matter.
Best regards,
Vakkerlight Management Team
Disappointed leading to frustrated
Fan arrived in the 11th hour… when we went to install and switch to a shorter down rod, the threading in the main assembly stripped, compromising the stability of the entire fan. While we bought the fan for the solid wood blades (which had scuff marks on one), the metals are clearly cheap and stripped with one use. We also felt the description of the light kit was not fully transparent. Based on the images, it looked like glass, but upon arrival it was stretched fabric with an oriental pattern that you had to really inspect the marketing materials to see. The fabric was in the description but had to be looked for. Not into a hide and seek shopping experience. When we brought our concerns to the help team, they were very responsive, but not very helpful. They even asked us to bring the stripped part to hardware store to see if they could fix the threading! Not worth the time and energy at this point. We’re just not happy with the fan and should be able to return it… but somehow we have to prove this is acceptable. Hoping to move on with life soon.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Dear Meghan,
Thank you for sharing your feedback with us. We are sorry to hear about the difficulties you faced with the installation and the condition of the fan upon arrival.
Regarding the stripped threading, we want to assure you that this issue is typically not a result of a defect in the fan itself. In most cases, this problem arises if the screws are tightened too forcefully or if they are not aligned properly during installation. However, we completely understand your frustration, and we are more than happy to assist you in replacing the damaged parts.
To help resolve this issue, we kindly ask you to reach out to our support team with a photo of the damaged part. We can then send you the correct replacement pieces to help you complete the installation.
We’ve sold hundreds of thousands of these fans in the U.S. and have rarely encountered this issue, so we do consider this a very low-probability situation. Nevertheless, we value your satisfaction and want to ensure you have a positive experience with our product.
We look forward to assisting you further and hope to make this right. Please let us know how you'd like to proceed.
Best regards,
Martin
Customer Support Team
PLEASE BEWARE
PLEASE BEWARE - I don't know if Vakkerlight is a reputable vendor but VAKKERLIGHTSTORE IS NOT. Make sure you are purchasing your product from the correct vendor! I am giving Vakkerlight a 1 star review so hopefully they see this and pursue action against Vakkerlightstore because they are impersonating their same light fixtures and "selling" them for a cheaper price. Hopefully they are not in cahoots with each other. Please be warned!!!
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Hi Rose,
Thank you for your vigilance and for bringing this critical issue to the attention of our community. We want to address your concerns directly and transparently.
We want to be absolutely clear: Vakkerlight has zero affiliation with "Vakkerlightstore" or any other unauthorized copycat sites.
We are strictly a reputable vendor, and we do not work with or support these imposter sites in any way. In fact, we are actively working with our legal team to have these fraudulent sites taken down as they infringe on our intellectual property and harm our customers.
We appreciate you warning others, but we assure you we are the original brand. If you have any specific details about the fake listing, please email us at info@vakkerlight.com so we can add it to our case against them.
Warm regards,
Miya
Customer Service Team.
Absolutely horrible quality
Absolutely horrible quality. I bought a $2k chandelier that came after 8 weeks and appears cheap and ill made. It won't hold itself together despite me hiring an electrician 4x to try to fix the thing. I finally just took it down for fear of it falling and smashing my family while we ate breakfast. Do NOT order from this company!!! They drop ship straight from china and offer zero customer support. Their site didn't even post my 1-star review. Corrupt.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
My name is Martin, and I am the manager here at Vakkerlight. I am personally stepping in to address your concerns regarding your chandelier order. First and foremost, I want to sincerely apologize for the frustration and inconvenience you have experienced. Your safety, satisfaction, and trust are our top priorities.
To ensure we can fully investigate this matter and provide the most appropriate solution, could you please provide your order number? Once we have this information, we will:
Review the details of your order and shipping.
Assess the product quality issue you’ve encountered.
Provide a clear and suitable resolution, whether it be a replacement, repair, or refund.
We take feedback like yours very seriously, and our goal is to resolve this issue as quickly and efficiently as possible. Please also feel free to share any photos or videos of the chandelier in its current condition, as this will help us understand the issue better and prevent similar problems in the future.
Thank you for giving us the opportunity to make this right. We are committed to providing a resolution that restores your confidence in our products and service.
Looking forward to your reply,
Sincerely,
Martin
Manager, Vakkerlight
False advertising - No Returns
The banner for the company’s website advertises “hassle free returns.” This is FALSE ADVERTISING.
Returns are important when ordering a lamp because you can’t be sure of size and color fit until you see it. The company does not allow returns because it drop ships from China. In contrast, Shein also drop ships from China but allows returns. There’s nothing wrong with not allowing returns. There is something wrong with dishonesty. Businesses should be honest to customers. Vakkerlight is a dishonest company. Consumers beware.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you have experienced and for the impression that we have been dishonest. We take accusations of "false advertising" very seriously, and we want to address your concerns directly.
We have attempted to look up your case to resolve this, but we are unable to find an order associated with the name or details in this review.
Regarding our Return Policy: We want to clarify that we do accept returns. While our products may ship from international warehouses, which makes shipping costs higher, we honor our return policy. Our "hassle-free" guarantee means we strive to provide solutions—whether that is a return, a replacement, or a refund—depending on the customer's preference.
Sometimes, our support team will suggest alternatives (like partial refunds or replacements) to help customers avoid high return shipping fees, but a return is always an option if you are not satisfied.
Next Steps: Since we cannot find your order number, we cannot initiate the return process for you yet. Please contact us immediately so we can make this right.
Email: info@vakkerlight.com
We are committed to honest business practices and want to prove that to you by resolving this issue.
Warm regards,
Miya
Customer Service Team.
Never order anything from this firm
Never order anything from this firm. We ordered 4 sconces and when we received them we realized that they were too small so contacted them to send them back. Despite numerous efforts to contact them they have yet to respond (3 weeks and counting). We're out over $800...
You have my response in your inbox along with the order number.
9. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Hi Customer,
We’re very sorry to hear about your experience and completely understand how frustrating it must be to wait for a response while trying to return your order. We truly empathize with your situation and appreciate you taking the time to share your feedback.
To help us address this matter promptly and find a suitable solution, could you please provide your order number? This will allow us to follow up with you directly via email and ensure that your concerns are resolved as quickly as possible.
Please know that we take every customer concern seriously. Our goal is always to provide clear communication and support throughout the return process, and we regret that this was not your experience.
Thank you for your patience, and we look forward to the opportunity to make this right.
Warm regards,
The Vakker Lighting Team
Black Pipe Chandelier
Like many others, I read the bad reviews for this brand after I ordered the product. I was worried that it might be a scam. However, I stayed in touch with their customer service and was assured that the product was in transit. I did not mind the wait and understand that the international transit situation or customs can be uncertain. After the product arrived in the US, I received a fast delivery since I asked for it in email. It took 2 days to arrive after it passed customs. The chandelier was in a crate! It was very heavily packed, and everything was fine. I like the product so far. Will see how long it lasts and maybe post another review in future. If you expect a fast delivery, I do not recommend this brand. Buy it on sale when you have the patience to wait.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Hi Customer,
Thank you very much for sharing your experience and for your thoughtful review. We truly appreciate your patience and understanding regarding international shipping and customs, and we’re glad to hear that your chandelier arrived safely and in perfect condition.
We also appreciate your kind words about our customer service—we always strive to keep our customers informed and supported throughout the process. Your feedback regarding delivery times is valuable, and we will continue to look for ways to make the shipping experience smoother.
We hope you enjoy your chandelier for many years to come, and we look forward to welcoming you back to Vakker Lighting in the future.
Warm regards,
Vakkerlighting Team
DO NOT BUY ANYTHING FROM THIS…
DO NOT BUY ANYTHING FROM THIS COMPANY!!! It is a scam from China. They claim to have an office in Baltimore but Google says it is permanently closed. I ordered lights from them in mid September. They immediately charged my credit card. Then advised the lights were coming from China. Did not arrive for over two months. When I tried to return them they told me I had to return them to China. After a bunch of emails I got most but not all of my money back. They told me to keep the lights (which I no longer wanted). This is not a legitimate business!
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Hi Customer ,
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to wait for your order and manage the return process. We truly appreciate you sharing your feedback.
To help us assist you better and find a suitable solution, could you please provide your order number? This will allow us to follow up with you directly via email and ensure everything is resolved.
We’d also like to clarify that Vakker Lighting is a legitimate lighting company. Our Baltimore office address is valid, and we have warehouses around the world. Depending on the warehouse from which your order was shipped, returns need to be sent back to that specific location.
Regarding shipping, your order was placed using our standard shipping option, which is indicated at checkout. Standard shipping time is calculated from the date the package leaves the warehouse, and your order’s delivery time was within that expected range.
We sincerely hope to make this right for you and truly appreciate your patience and understanding. Please share your order number so we can assist you further.
Warm regards,
The Vakker Lighting Team
Fans took 7+ weeks to arrive
Fans took 7+ weeks to arrive. Light stopped working after 1 day. They replied to my previous review with false information stating shipping took 4 weeks. Absolutely not true - do not trust this company.
15. juli 2025
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Terrible
Terrible .
I wish had looked up these reviews before ordering it.
The company is in China and they ship out of China. The light bulb took 8 weeks to arrive. It was mentioned the light is warm. But that was a joke. It’s bright and blinding.
And if you want to return, they will charge you 80$ for the shipment.
What a sham
23. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Hi Customer ,
Thank you for taking the time to share your experience. We completely understand how frustrating it can be to wait longer than expected for a product, and we truly apologize for any inconvenience this has caused.
We would like to clarify that our shipping times are usually calculated from the moment the order is dispatched. While we always aim for fast delivery, international shipments can sometimes take longer due to customs or local courier procedures.
Please rest assured that we are a trustworthy and fully legitimate lighting company, and we would never intentionally mislead our customers. Regarding returns, if a product is in good condition, the return shipping is generally the responsibility of the customer. These costs are set by the local courier and can vary depending on the location, so unfortunately, we do not have control over them.
To better understand your situation and find the best way to assist you, could you kindly provide your order number? Once we have this information, we will review your order carefully and work with you to find a suitable solution.
We truly value your feedback and hope to make this right for you. Thank you for giving us the opportunity to assist.
Warm regards,
Customer Service Team
I'm redecorating my living room
I'm redecorating my living room, and this floor lamp is just the style I was looking for. Their service was great, too.
3. november 2025
Svar fra Vakkerlight
Dear Lena Kane,
Thank you so much for your kind words! We’re delighted to hear that the floor lamp is just what you were looking for and that our service met your expectations.
We hope it adds the perfect touch to your newly redecorated living room and that you enjoy it for years to come.
Warm regards,
Nicole Lee
Customer Support Team
I would give it less that one star
I would give it less that one star. DO NOT order from them. I looked up the company to make sure it was made in the US and saw that it was, but it isn't. The light we ordered came in a box at least 6 weeks from the order date. It wasn't put together, but a box of parts that we had to assemble. Save yourself trouble and order light fixtures elsewhere. There wasn't any instructions in the box of parts. I had to contact the company and that's when they sent a video link.
When you place the order, one expects a fixture ready to install, not a box of parts.
I stand by my review-it would be less than 1 star.
18. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Hi Customer,
Thank you for sharing your feedback. We’re very sorry for any frustration caused by the assembly process and delivery time. We completely understand that receiving parts instead of a ready-to-install fixture can be unexpected.
We’d like to clarify a few points: our offices are in the U.S. and U.K., while our warehouse is in Asia. Most orders ship via ocean freight from Asia, which typically takes 4–6 weeks—this is clearly noted at checkout. We are an American company, but many of our lights and components are sourced from Asia to ensure high-quality materials while keeping our products affordable.
For larger or delicate fixtures, we ship them in parts to protect them during transit and reduce the risk of damage. We provide assembly instructions in the package and have sent video tutorials to help make assembly as smooth as possible.
We truly value your feedback and appreciate your patience. Our team is always working to improve the customer experience, and we hope to have the opportunity to provide you with a better experience in the future.
Thank you again for your understanding.
— The Vakkerlight Team
No actual returns, Unprofessional, Cheap product, huge carbon footprint
There actually is no hassle free return. This company effectively does not offer returns. When the light I ordered was too small for the space they told me I would have to pay to ship it back to Asia and they would offer a refund of 15%. Also- it was shipped from China and packed in styrofoam. No installation instructions. Bad experience from the moment I clicked "buy." These lights are not worth it.
30. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Hi Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you experienced with your order. We completely understand how disappointing it can be when a purchase does not go as smoothly as expected, and we truly value your perspective.
Regarding your concerns:
Return policy: While our products themselves are fully functional, we understand that sometimes a return may be necessary. For international returns, customers are generally responsible for return shipping costs. If you do wish to return your order, we can provide you with a nearby return address to make the process as convenient as possible.
Installation instructions: We apologize if your package did not include installation instructions. We are improving our process to ensure that every order includes clear instructions. In the meantime, if you need a copy, please feel free to contact us via email, and we will provide the instructions promptly.
We genuinely hope this helps address your concerns. Our goal is always to ensure a smooth and positive experience for every customer, and your feedback helps us improve. Please do not hesitate to reach out if you need any further assistance—we are happy to help.
Thank you for giving us the opportunity to make this right.
Best regards,
Customer Service Team
Total scam!!!
Total scam!!!! Do not waste your money, another questionable company shipping crappy goods from China. Seriously, these places should not be legally allowed to operate.
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vakkerlight
Hi,
We’re sorry to hear that you are upset. We want to assure you that Vakkerlight is a legitimate company, and we take customer satisfaction very seriously. All of our products are carefully inspected before shipment, and we actively track and support every order until it arrives safely.
We are genuinely sorry to read about your frustration and the extremely negative experience you've described. We take feedback like this very seriously, and we want to make this right.
We have tried to locate your order based on the information provided in this review, but unfortunately, we were unable to find a matching file.
We absolutely want to investigate this for you. To help us find your order and address your concerns, could you please contact our customer support team directly at info@vakkerlight.com.
Please provide any of the following so we can assist you:
Your Order Number
The full name on the order
The email address used to make the purchase
We are committed to resolving this for you. Once we have those details, we can review your order and find a proper solution.
Best regards,
Miya
Customer Service Team.
Dette er Trustpilot
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Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.