Refund Delayed, Poor Communication, and Unprofessional Support
Refund Delayed, Poor Communication, and Unprofessional Support
I purchased a Minecraft hosting plan from VajraHost for ₹219. After using the service, I found that several features I expected were missing and the control panel did not meet my expectations, so I requested a refund.
Support agreed to refund me and informed me it would be processed by the following evening. However, after the promised time passed, my messages went unanswered despite staff members being active on Discord.
After repeated follow-ups, I informed them that if I did not receive either my refund or a valid update, I would escalate the matter through my payment provider and other appropriate channels.
Shortly after that, my refund was processed. While I appreciate that they ultimately honored the refund, the interaction ended on a disappointing note. A staff member replied:
> "Please don't buy our servers next time, we don't want half assed dumb customers."
I found this response completely unprofessional. Customers should be treated respectfully, even when requesting a refund.
My experience:
* Refund was delayed beyond the promised timeframe.
* Communication was poor, and updates were lacking.
* Customer support became responsive only after I mentioned escalating the issue.
* A staff member used insulting language after processing the refund.
* In my personal opinion, the hosting panel lacked several basic features I expected, and the overall service did not meet my expectations.
To be fair, I did receive my full refund, and I appreciate that it was eventually processed. However, the delayed communication and the unprofessional behavior from support left a negative impression. Based on my experience, I would not choose VajraHost again and would recommend that others carefully evaluate their options before purchasing.