VagaroAnmeldelser 

Complaint Regarding Vagaro Merchant Services

Vagaro removed my business from their platform after processing a legitimate $7,500 transaction for a holistic wellness device. The client’s bank approved the charge and placed an authorization hold on the funds.

After the transaction was approved, Vagaro froze the payment for review and then removed my business from their platform entirely — effectively locking me out of my account and disconnecting all of my clients and bookings.

This action caused serious harm to my business and reputation. The transaction was legitimate, the client was verified, and there was no fraud or misrepresentation involved. Vagaro provided no clear explanation, no defined timeline, and no opportunity to resolve the issue before removing my business.

As a result:
• My client’s funds remain on hold
• My business was removed from their platform
• My client relationships and scheduling system were disrupted
• My reputation with my customer was damaged

User Friendly, excellent support, easy to navigate.

Great help from wonderful friendly customer service. They check in to make sure you are doing good with site. Stylish website that you can design, use templates or hire to help you out. Pricing is amazing for all they have to offer! Merchant service fee is very low. I did tons of research and always came back to Vagaro. In my opinion the best!

Vagaro is Un educated with there own software.
Merchant services is slow in delivering your funds & is expensive.
Vagaro is quick to take your funds when the federal reserve is closed over holidays.

I used Vagaro as a client and as an employee. I have also used several other programs. Now as a new business owner having to manage other calendars, I decided to switch back to Vagaro. This platform is easy to use and fully customizable to the business you have and want. A lot of options but doesn't feel overwhelming. They have the system set up well to walk you through the steps to take and what you missed and what you could take advantage of if you want, but doesn't charge you if you don't want extra options. Very happy with this choice!!

Vagaro is a winner CRM business management program. With exceptional customer service, that's timely in answering phone calls with live representatives (no computer a.i crap), they are very helpful in resolving technical issues quickly and systematically. EZ to create websites with loaded content related to your business, and seamless online booking services. A backend booking system that is integrated with the website and covers plenty of business financial data needs. Vagaro has all of the above, plus is consistency making improvements. Are they a perfect CRM? No. But, they're the best that I've experienced and they definitely help to drive business well.

As a client of hair salons who use VAGARO, I can positively say I detest that platform. First, of course it wants to collect a lot of information from you, and I resent that as privacy-minded low level consumer (really, VAGARO: my hairdresser is the only person I need to speak to make an appointment. No one needs a barely functional platform who makes money on the back of hard working hairdressers) Second, it is an inefficient tool: it rarely recognize my email address,or claims it is already in the system and will not allow me move forward without the right password (VAGARO, do you think you are Mellon Bank??) or it sends a "Your appointment request is pending" email when you actually picked a time and day with a hairdresser shown to you by their own VAGARO system and calendar, so who is "approving" my request and why and how, pray? Last time this happened to me, I sent an email directly to the (new) hair salon telling them I will never bother in the future with a salon that uses a booking system with such insane pretenses. That salon responded right away directly to me that yes, my appointment was in their book and VAGARO was annoying to them as well.(and charging them for that annoying service, no doubt) VAGARO looks fancy and secure, but it is a lot of useless hoops to jump for not much service in the process. I will add, in my experience, very few hairdressers are good enough to warrant that series of hoops jumping. There is a lot of smoke and mirror in the beauty business, and VAGARO is one more layer of pretense there.

Last year, Vagaro acquired Schedulicity, a platform I'd reliably used for 9 years without issue. During the migration, my account was incorrectly merged with my work roommate's separate business (due to prior calendar sharing on Schedulicity). This left me unable to access or use my own account properly.

I spent hours with multiple customer service representatives trying to resolve this. Despite explaining the problem repeatedly and the reps even acknowledging the merge error, no one could fix it effectively. Roadblocks piled up, and solutions fell through time and again. In one attempt to "help," a rep set up a second calendar—which added a $10/month extra charge—even though I couldn't use the platform at all. Billing notifications for this overcharge went to the wrong (merged) email, so I didn't notice for three months.

When I finally discovered the charges and requested a simple $30 refund—pointing out that Vagaro's own system showed zero usage—a rep denied it outright. I asked to talk to a manager, but was told none was available to speak with me. I never felt listened to; my explanations were brushed aside, and no one seemed to care about the real impact on my small business.
Their suggested fix? Migrate my entire account to a new portal. After all the prior mistakes and fruitless hours invested, I no longer trusted them to handle it without creating more problems.

Additional frustrations: I couldn't run basic reports without "checking out" each client individually, and even that feature blocked me.
As a small business owner, if a client paid for a service they couldn't access—and I could see clear proof of non-use—I would refund them immediately, apologize sincerely, and work hard to make it right. I'd recognize their time and money are valuable. Vagaro did none of that. I felt invisible, unheard, and like my time and hard-earned money meant nothing to them.

If you're considering Vagaro set very low expectations for customer support. They may have tools, but when things go wrong, you're on your own.

Ease of use. Helpful team who helped run through the features. Professional platform.

Jack has been great throughout our whole vagaro set up experience. Really helpful, catered to our needs and helped us get the system set up in 2 weeks! Always accessible to ask a question and takes no longer than 5 mins to reply. We’ve been let down by so many boring platforms previously but not Vagaro. Would definitely recommend!

Online program is very slow (line ups at front desk due to waiting on software pages to load. nothing to do with computer or internet speeds). Also crashed multiple times, especially when creating new appointments and changing pricing or service times.
Beware... we had to get their free card reader for salon staff to clock in and out. We only subscribed to the program for 1 month. Upon cancelling our subscription we were charged and additional $140 (free card reader fee) I was told due to an early cancellation. Funny, I thought we could quit anytime. Apperantly we found out we had to be with them for 1 year before you keep the card reader. They would not accept the reader and refund the fee if we returned it. The card reader is only listed as $69 new on shopify. Also, You can't see a report with the receipt total from a clients service. It can only be viewed as individual transactions. There are so many other problems to list. We switched to Mangomint only after using Vagaro for 1 month. Previous to this we've used Daysmart for the past 13 years and would have stayed however we needed a better platform for online booking. I would advise staying away from Vagaro. Mangomint has been spectacular.

Jack has been amazing and has helped me throughout the entire set up and onboarding process. He is also there anytime i have an issue or any questions. Thanks Jack

We switched to Vagaro this week after using a bespoke system for 10 years, and I was really nervous about the change. Thanks to Liam, the whole process has been incredibly smooth.

He’s been at the end of the phone for every query from me and my team, has helped us tweak and customise things, delivered team training, and made sure everyone felt fully prepared for launch.

We were deciding between Vagaro and Phorest for our new software, and I’m so glad we chose Vagaro – largely because of the outstanding, consistent support we’ve had.

Thank you so much, Liam! ⭐

When my former salon booking service, Schedulicity, sold to Vagaro, I was led to believe that the latter platform would be at least as good as the former. This was hardly the case. The site is unattractive and cluttered, and 100% of my clients were bewildered by how counterintuitive and confusing the interface is, and most of them were rejected from booking because it didn't recognize my former clients when I activated the "no new clients" feature (it took multiple, long phone calls to determine this could not be fixed). I was also disgusted with the way they charge extra fees for features that had been included at no extra cost with my subscription to Schedulicity. So after MANY hours over several days on the phone with friendly-but-clueless customer service reps attempting to clear the confusion, I declined to continue with Vagaro, and found another service that my clients are happy with. I was later surprised to find that Vagaro had charged me the next month even though I had told them I wouldn't keep their service, so I formally attempted to sever all ties with them. This lead to a string of calls and emails over the coming months, and eventually I learned that they wouldn't cancel my subscription until I paid $100 as an early cancellation fee for the card reader that I'd been pressured to sign up for (but never used), as the fine print in the contract said I agreed to use that little piece of plastic for at least a year. I feel deceived, mislead and abused by this company, and therefore am obligated to warn others who may considering contracting with Vagaro.

This platform is the best platform in UK
Me saying this as I have been with most of the platform inc newest, I must say the suport is incredible ,always there is someone who's helping with any inquiries,any time .is Woking well for me as I am just small business working my self up